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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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25 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202401797) Case 202401797 · Old Complaints Handling categories The complaint concerns the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the … 25 Feb 2025 Maladministration Cobalt Housing Limited (202318032) Case 202318032 · Old Property Condition categories The complaint relates to the landlord’s response to the resident’s concerns about damp. 25 Feb 2025 Maladministration Cobalt Housing Limited (202319550) Case 202319550 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the … 25 Feb 2025 Partial Maladministration Cross Keys Homes Limited (202205537) Case 202205537 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: rent antisocial behaviour (ASB) and noise nuisance the radiator a heat/carbon … 25 Feb 2025 Maladministration Homes Plus Limited (202311851) Case 202311851 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about loss of heating and hot water. This Service … 25 Feb 2025 No Maladministration LiveWest Homes Limited (202214073) Case 202214073 · Estate Management The complaint is about the landlord’s handling of reports of inappropriate parking. 25 Feb 2025 Partial Maladministration Nottingham Community Housing Association Limited (202321189) Case 202321189 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise. Request for a … 25 Feb 2025 Maladministration One Housing Group Limited (202409695) Case 202409695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. … 25 Feb 2025 Partial Maladministration Onward Homes Limited (202308587) Case 202308587 · Estate Management The resident’s complaint is about the landlord’s handling of her reports: It had failed to carry out grounds maintenance. Of … 25 Feb 2025 Reasonable Redress Richmond Housing Partnership Limited (202305144) Case 202305144 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a … 25 Feb 2025 No Maladministration Rochdale Boroughwide Housing Limited (202307054) Case 202307054 · Financial The complaint is about the landlord’s response to the resident’s complaint about his rent accounts and arrears. 25 Feb 2025 Partial Maladministration Salix Homes Limited (202301576) Case 202301576 · Estate Management The complaint is about: Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports … 25 Feb 2025 Partial Maladministration Southward Housing Co-operative Limited (202215781) Case 202215781 · Financial The complaint is about the landlord’s handling of the resident’s requests for reimbursement for the communal lighting and smoke alarm. … 25 Feb 2025 Maladministration The Guinness Partnership Limited (202300833) Case 202300833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered … 25 Feb 2025 Partial Maladministration The Guinness Partnership Limited (202320307) Case 202320307 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the: Resident’s concerns about the neighbour’s closed circuit television (CCTV). Resident’s reports … 25 Feb 2025 Maladministration Thrive Homes Limited (202308302) Case 202308302 · Old Estate Management categories The complaint is about the landlord’s handling of: Repairs to: The communal front and back doors. A wall within the … 25 Feb 2025 Maladministration Yorkshire Housing Limited (202312628) Case 202312628 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also investigated the … 24 Feb 2025 Maladministration Accent Housing Limited (202309845) Case 202309845 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak and damage to the living room … 24 Feb 2025 No Maladministration Chelmer Housing Partnership Limited (202417572) Case 202417572 · Old Estate Management categories The complaint is about: The landlord's handling of the resident’s reports of anti-social behaviour (ASB). The landlord's handling of the … 24 Feb 2025 Maladministration Christian Action (Enfield) Housing Association Limited (202337945) Case 202337945 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbours. Request for … 24 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202314967) Case 202314967 · Financial The complaint is about: The landlord's handling of the resident's concerns about the condition of the property when let. The … 24 Feb 2025 Maladministration GreenSquareAccord Limited (202233697) Case 202233697 · Financial The complaint is about the landlord’s: Response to the resident’s queries about her rent account and service charge. Complaint handling. 24 Feb 2025 Mediation Hexagon Housing Association Limited (202230630) Case 202230630 · Estate Management The complaint is about: The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. … 24 Feb 2025 Partial Maladministration Heylo Housing Registered Provider Limited (202228117) Case 202228117 · For profit The complaint is about the landlord’s handling of the resident’s: Reports that construction on the estate was disturbing him and … 24 Feb 2025 Partial Maladministration Karbon Homes Limited (202313549) Case 202313549 · Managing Relations The complaint is about the landlord’s: Decision to take legal proceedings to gain possession of the resident’s home. Handling of … 24 Feb 2025 Partial Maladministration LiveWest Homes Limited (202412672) Case 202412672 · Old Moving to a Property categories The complaint is about the landlord’s response to: The resident’s request to be moved from the property. The resident’s reports … 24 Feb 2025 No Maladministration Onward Homes Limited (202312839) Case 202312839 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for a management move or a decant following his … 24 Feb 2025 No Maladministration Platform Housing Group Limited (202315194) Case 202315194 · Financial The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the … 24 Feb 2025 Maladministration Platform Housing Group Limited (202414727) Case 202414727 · Old Property Condition categories The complaint is about the landlord’s handling of repairs at the property. 24 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202331524) Case 202331524 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about communal lighting. Reports of leaks, damp and mould, … 24 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202341674) Case 202341674 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A loss of heating and hot water. Lift repairs. The resident’s concerns … 24 Feb 2025 No Maladministration Raven Housing Trust Limited (202313484) Case 202313484 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work. 24 Feb 2025 Maladministration Shepherds Bush Housing Association Limited (202318813) Case 202318813 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s concerns in relation to changing the communal door lock. 24 Feb 2025 Partial Maladministration Stonewater Limited (202310119) Case 202310119 · Financial The complaint is about the landlord’s handling of service charge queries. The Ombudsman has also considered the landlord’s complaint handling. 24 Feb 2025 Maladministration The Guinness Partnership Limited (202234598) Case 202234598 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: Leaks in the carpark. Leaks on the balcony. … 24 Feb 2025 Maladministration The Riverside Group Limited (202307138) Case 202307138 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about the boiler, including her request that it be … 24 Feb 2025 Maladministration Vivid Housing Limited (202328542) Case 202328542 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould repairs at the property. The Ombudsman has also looked … 21 Feb 2025 Maladministration Clarion Housing Association Limited (202307943) Case 202307943 · Old Complaints Handling categories The complaint is about the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered … 21 Feb 2025 Maladministration Estuary Housing Association Limited (202313827) Case 202313827 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak into the loft. The Ombudsman … 21 Feb 2025 Reasonable Redress Incommunities Limited (202311083) Case 202311083 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). 21 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202307090) Case 202307090 · Financial The complaint is about the landlord’s communication on rent increases and rent arrears. The Ombudsman is also investigating the landlord’s … 20 Feb 2025 Maladministration A2Dominion Housing Group Limited (202340173) Case 202340173 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 20 Feb 2025 No Maladministration A2Dominion Housing Group Limited (202342967) Case 202342967 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation … 20 Feb 2025 Maladministration East Midlands Housing Group Limited (202311856) Case 202311856 · Old Complaints Handling categories The complaint is about: The landlord’s handling of a leak. The landlord’s handling of damp and mould. The landlord’s offer … 20 Feb 2025 No Maladministration First Choice Homes Oldham Limited (202318258) Case 202318258 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s concerns about a neighbour’s dog. 20 Feb 2025 Partial Maladministration GreenSquareAccord Limited (202226726) Case 202226726 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Associated … 20 Feb 2025 Maladministration Hyde Housing Association Limited (202410454) Case 202410454 · Old Tenants Behaviour categories The landlord’s handling of the resident’s reports of anti social behaviour (ASB). 20 Feb 2025 Maladministration Jigsaw Homes Group Limited (202319303) Case 202319303 · Old Tenants Behaviour categories The complaint is about the landlord's handling of the resident's reports of a neighbour storing bulky items in the communal … 20 Feb 2025 Maladministration Karibu Community Homes Limited (202317421) Case 202317421 · Old Property Condition categories The complaint is about the landlord’s handling of an ant infestation. 20 Feb 2025 Maladministration Orbit Group Limited (202316893) Case 202316893 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint.