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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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20 Jul 2023 Partial Maladministration Hammersmith and Fulham Council (202223539) Case 202223539 · Financial The complaint is about the landlord’s: management of the resident’s rent; handling of soundproofing works and other repairs to the … 20 Jul 2023 Maladministration Lambeth Council (202014676) Case 202014676 · Information and data management The complaint is about the landlord’s handling of: Back door repairs; Damp and mould. The Ombudsman has also investigated the … 20 Jul 2023 Reasonable Redress Westminster City Council (202223455) Case 202223455 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of a leak that affected the resident’s home. 19 Jul 2023 Harlow District Council (202212720) Case 202212720 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to be removed from a joint tenancy agreement. 19 Jul 2023 Outside Jurisdiction Havering Council (202214124) Case 202214124 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included … 19 Jul 2023 Partial Maladministration Islington Council (202216141) Case 202216141 · Estate Management REPORT COMPLAINT 202216141 Islington Council 19 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 Jul 2023 Maladministration Leicester City Council (202208302) Case 202208302 · Managing Relations This complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of the resident’s complaint. 18 Jul 2023 Maladministration Lambeth Council (202127873) Case 202127873 · Managing Relations The complaint is about the landlord’s: handling of repairs to resident’s kitchen. the associated complaint handling. 18 Jul 2023 Partial Maladministration Thurrock Council (202204868) Case 202204868 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the bathroom floor. A sewage leak in the garden. 17 Jul 2023 Partial Maladministration Camden Council (202017192) Case 202017192 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Use of a communal garden. Associated complaint. 17 Jul 2023 Maladministration Lambeth Council (202002795) Case 202002795 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns regarding her move to temporary accommodation after a fire. … 14 Jul 2023 Maladministration Haringey London Borough Council (202213700) Case 202213700 · Managing Relations The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. … 14 Jul 2023 No Maladministration Harlow District Council (202207383) Case 202207383 · Financial The complaint is about the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block … 14 Jul 2023 Maladministration North Yorkshire Council (202221966) Case 202221966 · Managing Relations The complaint is about the landlord’s handling of the refurbishment of the resident’s wet room. The landlord’s complaint handling has … 14 Jul 2023 Maladministration Wolverhampton City Council (202211603) Case 202211603 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of repairs required to the flooring in his property. … 12 Jul 2023 Maladministration Gosport Borough Council (202204534) Case 202204534 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of ASB and noise nuisance. This Service has also … 12 Jul 2023 Severe Maladministration Haringey London Borough Council (202119831) Case 202119831 · Managing Relations The complaint is about the landlord’s: 12 Jul 2023 Maladministration Haringey London Borough Council (202217469) Case 202217469 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of shower repairs. associated complaint. 12 Jul 2023 Partial Maladministration Islington Council (202121765) Case 202121765 · Estate Management The complaint is about the landlord’s: Decision to grant permission for the installation of storage cabinets in the communal area. … 12 Jul 2023 Maladministration Southwark Council (202205299) Case 202205299 · Managing Relations The complaint is about: The landlord’s handling of adaptations to the resident’s kitchen and reports of damage caused during the … 10 Jul 2023 Maladministration Haringey London Borough Council (202208301) Case 202208301 · Financial The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated. 10 Jul 2023 No Maladministration Lambeth Council (202126158) Case 202126158 · ASB/Abuse/Nuisance The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's … 7 Jul 2023 Outside Jurisdiction Hackney Council (202210348) Case 202210348 · Financial The complaint is about the landlord’s handling of the resident’s concerns about being overcharged for water services. 7 Jul 2023 Partial Maladministration Islington Council (202210745) Case 202210745 · Managing Relations The complaint relates to: The landlord’s management of the mutual exchange process. The landlord’s management of the major works transfer … 7 Jul 2023 Partial Maladministration Lambeth Council (202122594) Case 202122594 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak caused by outstanding roof repairs. … 7 Jul 2023 Maladministration Southwark Council (202201645) Case 202201645 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of her complaint about kitchen and bathroom upgrades. 4 Jul 2023 Maladministration Hackney Council (202113360) Case 202113360 · Managing Relations The complaint is about the landlord’s: record keeping; handling of the resident’s complaint concerning damp, mould, leaks, window defects and … 4 Jul 2023 Maladministration North Warwickshire Borough Council (202123962) Case 202123962 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her … 3 Jul 2023 Partial Maladministration Cornwall Council (202216451) Case 202216451 · Managing Relations The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at … 3 Jul 2023 Maladministration Hammersmith and Fulham Council (202120682) Case 202120682 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property. 30 Jun 2023 Partial Maladministration Cornwall Council (202122560) Case 202122560 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concern that the age of his neighbours is a breach … 30 Jun 2023 Maladministration Islington Council (202112423) Case 202112423 · Managing Relations The complaint is about the landlord’s: management and handling of repairs to resolve damp in the resident’s bathroom, as well … 30 Jun 2023 Partial Maladministration Islington Council (202201578) Case 202201578 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s claim for a personal injury. Response to the resident’s request … 30 Jun 2023 Partial Maladministration Islington Council (202206179) Case 202206179 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of water ingress from the balcony and within the … 30 Jun 2023 Maladministration Lambeth Council (202121350) Case 202121350 · Managing Relations The complaint is about the landlord’s handling of: a water leak affecting the resident’s property. The associated complaint. 30 Jun 2023 Maladministration Leeds City Council (202102328) Case 202102328 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reporting of anti-social behaviour. The associated complaints handling. This report has … 30 Jun 2023 Maladministration Lewisham Council (202201598) Case 202201598 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of the queries the resident had made regarding a Section 20 consultation. 30 Jun 2023 Maladministration Westminster City Council (202122645) Case 202122645 · Managing Relations The complaint is about: The landlord’s handling of a leak into the resident’s property. This Service has also considered the … 29 Jun 2023 Partial Maladministration Basildon Borough Council (202115032) Case 202115032 · Managing Relations The complaint is about: A dispute over the responsibility for repairs to resolve water ingress at the resident’s property. How … 29 Jun 2023 No Maladministration Basildon Borough Council (202115819) Case 202115819 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated. 29 Jun 2023 Partial Maladministration Birmingham City Council (202103379) Case 202103379 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of … 29 Jun 2023 Maladministration Hammersmith and Fulham Council (202107939) Case 202107939 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak. the landlord’s handling of the resident’s … 29 Jun 2023 Maladministration Hammersmith and Fulham Council (202117487) Case 202117487 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a repair to the bedroom ceiling. The Ombudsman … 29 Jun 2023 Maladministration Hammersmith and Fulham Council (202207336) Case 202207336 · Managing Relations The complaint concerns the landlord’s: 29 Jun 2023 Partial Maladministration Islington Council (202012629) Case 202012629 · Financial The complaint is about the landlord’s handling of: the resident’s report of a sewage leak into her home and her … 29 Jun 2023 No Maladministration Southwark Council (202102035) Case 202102035 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour, and; response to reports regarding staff … 29 Jun 2023 Severe Maladministration Southwark Council (202113988) Case 202113988 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the bathroom caused by … 28 Jun 2023 Maladministration Great Yarmouth Borough Council (202201561) Case 202201561 · Information and data management The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling … 28 Jun 2023 Maladministration Hammersmith and Fulham Council (202016649) Case 202016649 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. 28 Jun 2023 Partial Maladministration Islington Council (202010660) Case 202010660 · Financial The complaint is about: The landlord’s handling of repairs to the roof of the building. The landlord’s response to the …