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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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28 Feb 2025 Maladministration The Guinness Partnership Limited (202339341) Case 202339341 · Old Estate Management categories The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning … 28 Feb 2025 Maladministration The Riverside Group Limited (202319298) Case 202319298 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, … 28 Feb 2025 Maladministration Torus62 Limited (202306875) Case 202306875 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould in the communal hallway; … 28 Feb 2025 No Maladministration Torus62 Limited (202322048) Case 202322048 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repairs in her property. The resident’s reports of … 27 Feb 2025 Maladministration A2Dominion Housing Group Limited (202206961) Case 202206961 · Estate Management The complaint is about the landlord’s handling of its request for the removal of items in the communal garden. 27 Feb 2025 Maladministration Abri Group Limited (202318461) Case 202318461 · Financial The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of … 27 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202217128) Case 202217128 · Financial The complaint is about the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct … 27 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202234694) Case 202234694 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling. 27 Feb 2025 Reasonable Redress Flagship Housing Group Limited (202317828) Case 202317828 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about the property condition. 27 Feb 2025 Partial Maladministration Golding Homes Limited (202318490) Case 202318490 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns over car parking outside her house. Concerns about a … 27 Feb 2025 Partial Maladministration GreenSquareAccord Limited (202316198) Case 202316198 · Information and data management The complaint is about the landlord’s response to the resident’s request for replacement doors. The Ombudsman has also considered the … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202223914) Case 202223914 · Old Complaints Handling categories The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202227122) Case 202227122 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to … 27 Feb 2025 Partial Maladministration Midland Heart Limited (202315335) Case 202315335 · Financial The complaint is about the landlord’s handling of: The increase in service and rent charges. Notice to attend meetings. The … 27 Feb 2025 Partial Maladministration Orbit Group Limited (202304546) Case 202304546 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. We have also investigated the landlord’s … 27 Feb 2025 Maladministration Stonewater Limited (202309215) Case 202309215 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the … 27 Feb 2025 Reasonable Redress The Guinness Partnership Limited (202317224) Case 202317224 · Old Property Condition categories The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request … 27 Feb 2025 Partial Maladministration Wandle Housing Association Limited (202405860) Case 202405860 · Financial The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of … 27 Feb 2025 Maladministration Wandle Housing Association Limited (202413934) Case 202413934 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint. 27 Feb 2025 Reasonable Redress Westward Housing Group Limited (202312923) Case 202312923 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of … 27 Feb 2025 Maladministration Women’s Pioneer Housing Limited (202316698) Case 202316698 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. … 27 Feb 2025 Maladministration Your Housing Group Limited (202226197) Case 202226197 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The … 26 Feb 2025 No Maladministration Bromford Housing Group Limited (202311117) Case 202311117 · Financial The complaint is about the landlord’s handling of a roof replacement and its request that the resident paid a contribution … 26 Feb 2025 Maladministration Clarion Housing Association Limited (202317755) Case 202317755 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also … 26 Feb 2025 Maladministration Estuary Housing Association Limited (202404885) Case 202404885 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system. 26 Feb 2025 No Maladministration Gloucester City Homes Limited (202316835) Case 202316835 · Financial The complaint is about the landlord’s actions in recovering rent arrears from the resident. 26 Feb 2025 Maladministration Jigsaw Homes Group Limited (202403194) Case 202403194 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the … 26 Feb 2025 Reasonable Redress LiveWest Homes Limited (202317217) Case 202317217 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct. 26 Feb 2025 Maladministration Midland Heart Limited (202311497) Case 202311497 · Old Property Condition categories This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property. 26 Feb 2025 Maladministration One Housing Group Limited (202331504) Case 202331504 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. … 26 Feb 2025 Maladministration Origin Housing Limited (202223948) Case 202223948 · Old Complaints Handling categories The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB) and request for compensation. complaint. 26 Feb 2025 Outside Jurisdiction Origin Housing Limited (202304044) Case 202304044 · Financial The complaint is about the landlord’s handling of the resident’s request for a refund of a rent advance paid in … 26 Feb 2025 Reasonable Redress Places for People Group Limited (202223965) Case 202223965 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling. 26 Feb 2025 Maladministration Plymouth Community Homes Limited (202400872) Case 202400872 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of a leak. This Service has also considered the … 26 Feb 2025 Maladministration Stonewater Limited (202318312) Case 202318312 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to replace the heating system and improve the property’s … 26 Feb 2025 Maladministration The Guinness Partnership Limited (202300328) Case 202300328 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the bathroom. 26 Feb 2025 Maladministration The Riverside Group Limited (202317327) Case 202317327 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the … 26 Feb 2025 Partial Maladministration The Riverside Group Limited (202318297) Case 202318297 · Information and data management The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning … 26 Feb 2025 Reasonable Redress Together Housing Association Limited (202301946) Case 202301946 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her … 26 Feb 2025 Partial Maladministration Wandle Housing Association Limited (202347808) Case 202347808 · Old Complaints Handling categories The complaint is about the landlord’s handling of: cyclical repairs to the resident’s bathroom. repairs to the fence. the resident’s … 26 Feb 2025 Maladministration Wythenshawe Community Housing Group Limited (202315208) Case 202315208 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the … 26 Feb 2025 Partial Maladministration Yorkshire Housing Limited (202229983) Case 202229983 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of defects and an incident with the resident’s partner … 25 Feb 2025 Partial Maladministration Accent Housing Limited (202318044) Case 202318044 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of electric repairs in the resident’s home. Handling of the associated complaint. 25 Feb 2025 Partial Maladministration Bolton at Home Limited (202230739) Case 202230739 · Financial The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The … 25 Feb 2025 No Maladministration Citizen Housing Group Limited (202302810) Case 202302810 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s request for a transfer. 25 Feb 2025 Maladministration Citizen Housing Group Limited (202316638) Case 202316638 · Old Tenants Behaviour categories This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic … 25 Feb 2025 No Maladministration Clarion Housing Association Limited (202223711) Case 202223711 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports … 25 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202306996) Case 202306996 · Financial The complaint is about: The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response … 25 Feb 2025 Maladministration Clarion Housing Association Limited (202311551) Case 202311551 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of drainage problems. 25 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202319186) Case 202319186 · Moving/Buying/Selling Home The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the …