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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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31 Jul 2023 Maladministration Babergh District Council (202207448) Case 202207448 · Managing Relations The complaint is about the landlord’s handling of: a rat infestation; a bedroom size/number of rooms appeal; repairs to: the … 31 Jul 2023 Partial Maladministration Birmingham City Council (202108680) Case 202108680 · Managing Relations The complaint is about the landlord’s response to the resident about: repairs for front door seals and a living room … 31 Jul 2023 Maladministration Birmingham City Council (202113968) Case 202113968 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of a faulty heating and hot water system at … 31 Jul 2023 Maladministration Dudley Metropolitan Borough Council (202205365) Case 202205365 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of anti-social behaviour by a neighbour, which includes: threatening and physically abusive behaviour … 31 Jul 2023 Severe Maladministration Gateshead Metropolitan Borough Council (202217072) Case 202217072 · Information and data management The complaint is about the landlord’s: Handling of damp at the property. Complaint handling. The landlord’s record keeping. 31 Jul 2023 Partial Maladministration Great Yarmouth Borough Council (202006889) Case 202006889 · ASB/Abuse/Nuisance REPORT COMPLAINT 202006889 Great Yarmouth Borough Council 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jul 2023 Maladministration Hammersmith and Fulham Council (202104647) Case 202104647 · Managing Relations The complaint is about the landlord’s handling of: repairs at the property. the associated formal complaint. 31 Jul 2023 Outside Jurisdiction Hammersmith and Fulham Council (202200510) Case 202200510 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a back surge of sewage coming up through … 31 Jul 2023 Maladministration Haringey London Borough Council (202215853) Case 202215853 · Information and data management The complaint is about the landlord’s handling of: Repairs to the flooring following a central heating upgrade. The stairlift replacement. … 31 Jul 2023 Outside Jurisdiction Haringey London Borough Council (202222055) Case 202222055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. … 31 Jul 2023 Partial Maladministration Kirklees Council (202220406) Case 202220406 · Managing Relations The complaint concerns: How the landlord responded to reports of leaks from the resident’s shower. The landlord’s decision to decline … 31 Jul 2023 Maladministration Leeds City Council (202224994) Case 202224994 · Financial The complaint is about the landlord’s actions when recovering rent payments directly from the resident’s Universal Credit (UC) payments. 31 Jul 2023 Maladministration Lewisham Council (202128403) Case 202128403 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 31 Jul 2023 Partial Maladministration Milton Keynes City Council (202107671) Case 202107671 · Managing Relations The complaint is about the landlord’s: handling of repairs issues. response to the resident’s concerns about the condition of the … 31 Jul 2023 Partial Maladministration Nottingham City Council (202007047) Case 202007047 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from the upstairs property. The resident’s reports … 31 Jul 2023 Maladministration South Kesteven District Council (202204441) Case 202204441 · Old Complaints Handling categories REPORT COMPLAINT 202204441 South Kesteven District Council 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jul 2023 Maladministration Southwark Council (202120719) Case 202120719 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, roof issues and subsequent damage. 31 Jul 2023 Maladministration Wandsworth Council (202105230) Case 202105230 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of ongoing leaks from the roof and handling of … 31 Jul 2023 Partial Maladministration Wandsworth Council (202127810) Case 202127810 · Financial The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property. the landlord’s response to … 30 Jul 2023 Reasonable Redress East Suffolk Council (202221434) Case 202221434 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to a cooker socket. 29 Jul 2023 Maladministration Hammersmith and Fulham Council (202207308) Case 202207308 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repairs to his: balcony; front door; complaints handling. 28 Jul 2023 No Maladministration Birmingham City Council (202121637) Case 202121637 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling. 28 Jul 2023 Maladministration Camden Council (202216147) Case 202216147 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman … 28 Jul 2023 Maladministration Colchester Borough Council (202122725) Case 202122725 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s concerns about the condition of her new home. The landlord’s … 28 Jul 2023 Partial Maladministration Lambeth Council (202203038) Case 202203038 · Financial This is about: The resident’s complaint about missed appointments. How the landlord handled a leak into the resident’s property. How … 28 Jul 2023 Maladministration Lambeth Council (202223841) Case 202223841 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bathroom. An infestation of ants. The Ombudsman has also … 28 Jul 2023 Maladministration Leeds City Council (202207559) Case 202207559 · Information and data management The complaint is about the landlord’s: Response to repairs required at the property. Communication with the resident. Record keeping. Complaint … 28 Jul 2023 Reasonable Redress Westminster City Council (202006131) Case 202006131 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of problems with the water supply to her flat. 27 Jul 2023 Maladministration Hackney Council (202204992) Case 202204992 · Managing Relations The complaint is about: The conduct of the landlord’s operatives and missed appointments. The landlord’s handling of reports of repairs … 27 Jul 2023 Maladministration Hackney Council (202205379) Case 202205379 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs to a toilet seat. 27 Jul 2023 Maladministration Hackney Council (202216179) Case 202216179 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s toilet. 27 Jul 2023 Maladministration Lambeth Council (202102917) Case 202102917 · Information and data management The complaint is about the landlord’s: Record keeping. Handling of responsive repairs to the resident’s bathroom. Complaint handling. 27 Jul 2023 Partial Maladministration Leeds City Council (202212888) Case 202212888 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the radiators. Repairs to the electrics. … 26 Jul 2023 Maladministration Hammersmith and Fulham Council (202221764) Case 202221764 · Managing Relations The complaint is about: The level of compensation offered by the landlord for the time taken to repair the windows … 26 Jul 2023 Maladministration Manchester City Council (202213862) Case 202213862 · Managing Relations The complaint is about: The landlord’s handling of works to replace the resident’s chimney and fireplace. The landlord’s complaint handling. 25 Jul 2023 Partial Maladministration Camden Council (202211999) Case 202211999 · Financial The complaint is about: The landlord’s handling of leaks from a soil pipe. The landlord’s handling of repairs to the … 25 Jul 2023 Maladministration Havering Council (202112338) Case 202112338 · Managing Relations The complaint is about: The landlord’s handling of the refurbishment of the balcony at the property. The landlord’s complaint handling. 25 Jul 2023 Partial Maladministration Islington Council (202127226) Case 202127226 · Estate Management The complaint is about: The landlord’s decision to lease out a bin storage area on the estate, without consultation. The … 25 Jul 2023 No Maladministration Lambeth Council (202111576) Case 202111576 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property. 25 Jul 2023 Severe Maladministration North West Leicestershire District Council (202222635) Case 202222635 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. 25 Jul 2023 Maladministration Southwark Council (202127984) Case 202127984 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of attempted break-ins to the resident’s property as well as the … 24 Jul 2023 No Maladministration Southampton City Council (202215115) Case 202215115 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: 24 Jul 2023 Outside Jurisdiction Southwark Council (202014501) Case 202014501 · Estate Management The complaint is about the landlord's handling of the resident's reports of noisy pipework. 21 Jul 2023 Maladministration Camden Council (202208128) Case 202208128 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs required to her wet room to make … 21 Jul 2023 Maladministration Camden Council (202214331) Case 202214331 · Old Property Condition migrated-2025 The complaint is about a request for adaptations to the balcony, including railings and netting, due to safety concerns for … 21 Jul 2023 Partial Maladministration Hammersmith and Fulham Council (202109735) Case 202109735 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s Freedom of Information (FOI) requests; response to the resident’s concerns … 21 Jul 2023 Partial Maladministration Southwark Council (202126857) Case 202126857 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Leaks … 21 Jul 2023 Maladministration Southwark Council (202128357) Case 202128357 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and harassment. Handling of the resident’s … 21 Jul 2023 Partial Maladministration Woking Borough Council (202122187) Case 202122187 · Estate Management This complaint is about: How the landlord handled the resident’s permanent move. How the landlord handled estate and building management. … 20 Jul 2023 Severe Maladministration Hammersmith and Fulham Council (202211264) Case 202211264 · Managing Relations This complaint is about the landlord’s handling of: repairs in the resident’s bathroom, and; the associated complaint.