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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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5 Mar 2025 Maladministration Hyde Housing Association Limited (202308949) Case 202308949 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint. 5 Mar 2025 Reasonable Redress LiveWest Homes Limited (202314328) Case 202314328 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 5 Mar 2025 Outside Jurisdiction Midland Heart Limited (202307288) Case 202307288 · Financial This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that … 5 Mar 2025 Partial Maladministration One Vision Housing Limited (202316212) Case 202316212 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of foul smells from drains in the property. 5 Mar 2025 Outside Jurisdiction Progress Housing Association Limited (202315869) Case 202315869 · Information and data management The complaint is about the landlord’s handling of the resident’s request for CCTV footage. 5 Mar 2025 Maladministration Shepherds Bush Housing Association Limited (202225310) Case 202225310 · Financial The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak. 5 Mar 2025 Maladministration Stonewater Limited (202318414) Case 202318414 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation. 5 Mar 2025 Partial Maladministration Women’s Pioneer Housing Limited (202318731) Case 202318731 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the neighbour’s CCTV. … 4 Mar 2025 Reasonable Redress Eastlight Community Homes Limited (202313995) Case 202313995 · Old Property Condition categories The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs. 4 Mar 2025 No Maladministration East Midlands Housing Group Limited (202316707) Case 202316707 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a … 4 Mar 2025 Outside Jurisdiction Home Group Limited (202323496) Case 202323496 · Financial The resident’s complaint is about the level of her service charge and quality of services provided. 4 Mar 2025 Partial Maladministration Torus62 Limited (202232490) Case 202232490 · Estate Management The complaint is about the landlord’s handling of the resident’s: Report that a patch of land bordering the property is … 4 Mar 2025 No Maladministration Your Housing Group Limited (202302414) Case 202302414 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about an increase in utility charges and the administration … 3 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202302119) Case 202302119 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for permission to install … 3 Mar 2025 No Maladministration East End Homes Limited (202320504) Case 202320504 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about staff conduct. The associated complaint handling. 3 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202306396) Case 202306396 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 3 Mar 2025 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202304859) Case 202304859 · Financial The complaint is about the landlord’s handling of the resident’s rent account and associated arrears. 3 Mar 2025 Maladministration Together Housing Association Limited (202418809) Case 202418809 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Feb 2025 No Maladministration Aster Group Limited (202403236) Case 202403236 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202212143) Case 202212143 · Estate Management The complaint is about the landlord’s response to the resident about: A claim for a fall. Entry fobs. Staff conduct. … 28 Feb 2025 No Maladministration Clarion Housing Association Limited (202225646) Case 202225646 · Old Property Condition categories The complaint is about the landlord's response to the resident's reports about low boiler and water pressure in the property. 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202231359) Case 202231359 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202232251) Case 202232251 · Old Property Condition categories The complaint is about the landlord’s response to the resident about: Draughty windows and doors. Damp and mould. 28 Feb 2025 Maladministration Clarion Housing Association Limited (202233450) Case 202233450 · Old Property Condition categories The complaint is about the landlord’s handling of a replacement front door. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304542) Case 202304542 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs for the roof, stack pipe and patio door. … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304898) Case 202304898 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a leak. Associated complaint. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202306144) Case 202306144 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident’s: Concerns about a reference provided to another landlord. Request to … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202306182) Case 202306182 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202310206) Case 202310206 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202313919) Case 202313919 · Old Complaints Handling categories The complaint is abou t: The landlord disclosing the resident’s information to third party organisations. The landlord’s handling of the … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202315710) Case 202315710 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and … 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202320698) Case 202320698 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202410369) Case 202410369 · Old Complaints Handling categories The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and … 28 Feb 2025 No Maladministration Greatwell Homes Limited (202319639) Case 202319639 · Managing Relations The complaint is about the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord. 28 Feb 2025 Maladministration Home Group Limited (202230425) Case 202230425 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have … 28 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202209514) Case 202209514 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated … 28 Feb 2025 Reasonable Redress Hyde Housing Association Limited (202317915) Case 202317915 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property. 28 Feb 2025 Partial Maladministration Orbit Group Limited (202306375) Case 202306375 · Estate Management The complaint is about the landlord’s: handling of communal grounds maintenance services. complaint handling. 28 Feb 2025 Maladministration Paradigm Housing Group Limited (202316689) Case 202316689 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange. 28 Feb 2025 Partial Maladministration Platform Housing Group Limited (202413460) Case 202413460 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation … 28 Feb 2025 Reasonable Redress Plus Dane Housing Limited (202303061) Case 202303061 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. … 28 Feb 2025 Maladministration Plymouth Community Homes Limited (202316637) Case 202316637 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the back garden. 28 Feb 2025 No Maladministration Richmond Housing Partnership Limited (202314623) Case 202314623 · Financial The complaint is about the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff … 28 Feb 2025 Maladministration Richmond Housing Partnership Limited (202324361) Case 202324361 · Old Property Condition categories The complaint is regarding the landlord’s handling of repairs relating to damp and mould, windows and insulation. 28 Feb 2025 Partial Maladministration Richmond Housing Partnership Limited (202329984) Case 202329984 · Managing Relations The resident’s complaint is about the landlord’s handling of her reports of: Multiple outstanding repairs. Concerns about staff conduct. A … 28 Feb 2025 Maladministration Richmond Housing Partnership Limited (202344819) Case 202344819 · Old Property Condition categories The resident’s complaint is about the landlord’s response to her damp and mould reports and associated repairs, including to an … 28 Feb 2025 Maladministration Shepherds Bush Housing Association Limited (202319440) Case 202319440 · Financial The complaint is about the information provided to the resident by the landlord regarding service charges. 28 Feb 2025 Maladministration The Guinness Partnership Limited (202231130) Case 202231130 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202316630) Case 202316630 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a dedicated car parking space. The landlord’s handling … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202318212) Case 202318212 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the communal front door of the resident’s building.