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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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25 Aug 2023 Maladministration Birmingham City Council (202115767) Case 202115767 · Managing Relations REPORT COMPLAINT 202115767 Birmingham City Council 25 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Aug 2023 Partial Maladministration Birmingham City Council (202121058) Case 202121058 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould. decision to place a risk … 25 Aug 2023 Partial Maladministration Lewes District Council (202123052) Case 202123052 · Managing Relations The complaint is about: The landlord’s management of roofing repairs. The landlord’s handling of the resident’s complaint and request for … 25 Aug 2023 Outside Jurisdiction Stoke-on-Trent City Council (202208976) Case 202208976 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a community garden and … 24 Aug 2023 Maladministration Birmingham City Council (202217143) Case 202217143 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the property being cold and her request for … 24 Aug 2023 Partial Maladministration Darlington Borough Council (202209963) Case 202209963 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of … 24 Aug 2023 Maladministration Islington Council (202212752) Case 202212752 · Estate Management The complaint is about: The landlord’s management of the communal cleaning service to the resident’s block, including the service charge … 24 Aug 2023 Maladministration Waltham Forest Council (202125120) Case 202125120 · Managing Relations The complaint is about the landlord’s management and handling of: repairs to the downpipe and guttering causing a leak and … 24 Aug 2023 No Maladministration Wandsworth Council (202218821) Case 202218821 · Managing Relations The complaint is about the landlord’s handling of: repairs to address water penetration from the roof; a compensation request for … 24 Aug 2023 Outside Jurisdiction Westminster City Council (202118004) Case 202118004 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB). 23 Aug 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202107969) Case 202107969 · Managing Relations The complaint is about the landlord’s management and handling of: a request to install a level access shower wet room … 22 Aug 2023 Partial Maladministration East Riding of Yorkshire Council (202211160) Case 202211160 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti social behaviour. The landlord’s decision to place … 21 Aug 2023 Maladministration East Devon District Council (202123784) Case 202123784 · Information and data management The complaint is about the landlord’s: record keeping; handling of the resident’s reports of heating issues; handling of the resident's … 21 Aug 2023 Maladministration Wokingham Borough Council (202205406) Case 202205406 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 18 Aug 2023 Partial Maladministration Birmingham City Council (202125140) Case 202125140 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports concerning the condition of the kitchen at the property. … 18 Aug 2023 Maladministration Birmingham City Council (202225222) Case 202225222 · Managing Relations The landlord’s handling of repairs to the kitchen following a leak in the bathroom. The landlord’s complaint handling has also … 18 Aug 2023 Maladministration Hammersmith and Fulham Council (202221125) Case 202221125 · Financial The complaint is about the landlord’s: response to the resident’s concerns about his personal possessions following a fire at his … 18 Aug 2023 Maladministration Westminster City Council (202202872) Case 202202872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to various parts of the property, … 17 Aug 2023 Maladministration Adur District Council (202006352) Case 202006352 · Managing Relations The complaint is about the landlord’s: 17 Aug 2023 Maladministration Gateshead Metropolitan Borough Council (202116999) Case 202116999 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak, damage to the property and subsequent … 17 Aug 2023 Partial Maladministration Haringey London Borough Council (202220851) Case 202220851 · Managing Relations This complaint is about the landlord’s handling of: The resident’s management move, The associated complaint. 17 Aug 2023 Maladministration Southampton City Council (202202900) Case 202202900 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of rodent infestation. 17 Aug 2023 Severe Maladministration Wolverhampton City Council (202217517) Case 202217517 · Estate Management The complaint is about the landlord’s response to the resident’s: request to install fencing around the boundary of her front … 16 Aug 2023 Partial Maladministration Nuneaton and Bedworth Borough Council (201614786) Case 201614786 · Managing Relations The complaint is about the landlord’s: Response to the residents reports of repairs required at the property. Response to the … 16 Aug 2023 Partial Maladministration Nuneaton and Bedworth Borough Council (202121687) Case 202121687 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the property. Response to the … 16 Aug 2023 Partial Maladministration Sandwell Metropolitan Borough Council (202204051) Case 202204051 · Managing Relations The resident complains about: The landlord’s response to reports of a pest infestation (sewer flies). The landlord’s handling of the … 16 Aug 2023 No Maladministration Thurrock Council (202128098) Case 202128098 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint. 16 Aug 2023 Partial Maladministration Wandsworth Council (202200519) Case 202200519 · Managing Relations The complaint is about: The condition of the property when the resident’s tenancy began. The communications from the landlord on … 15 Aug 2023 Severe Maladministration Islington Council (202122382) Case 202122382 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Response to the resident’s reports of damp and … 15 Aug 2023 Severe Maladministration Kingston upon Thames Council (202209197) Case 202209197 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of repairs … 14 Aug 2023 No Maladministration Barnsley Metropolitan Borough Council (202127147) Case 202127147 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision not to renew the resident’s kitchen and bathroom. 14 Aug 2023 Maladministration Birmingham City Council (202201323) Case 202201323 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s property boundary dispute and her reports of fly-tipping. The landlord’s … 14 Aug 2023 Maladministration Welwyn Hatfield Borough Council (202122294) Case 202122294 · Managing Relations The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s … 14 Aug 2023 Maladministration Westminster City Council (202211865) Case 202211865 · Managing Relations The complaint is about the landlord’s handling of: Improvement works in the resident’s property. The associated complaint. 11 Aug 2023 No Maladministration Brighton and Hove City Council (202218635) Case 202218635 · Old Property Condition migrated-2025 REPORT COMPLAINT 202218635 Brighton and Hove City Council 11 August 2023 Our approach The Housing Ombudsman’s approach to investigating and … 11 Aug 2023 No Maladministration Thurrock Council (202218825) Case 202218825 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding subsidence and the request for a full structural … 10 Aug 2023 Severe Maladministration Hackney Council (202213194) Case 202213194 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the … 9 Aug 2023 Partial Maladministration Hackney Council (202112672) Case 202112672 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when … 9 Aug 2023 Severe Maladministration Harlow District Council (202212441) Case 202212441 · Estate Management REPORT COMPLAINT 202212441 Harlow District Council 9 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Aug 2023 Maladministration Harlow District Council (202222305) Case 202222305 · Information and data management The complaint about the landlord’s handling of: The resident’s reports of water ingress, damp and mould at the property. Complaint … 9 Aug 2023 Maladministration Lambeth Council (202114942) Case 202114942 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint following a flood at his property. 7 Aug 2023 Reasonable Redress Harlow District Council (202211041) Case 202211041 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer. 4 Aug 2023 Partial Maladministration Birmingham City Council (202111745) Case 202111745 · Managing Relations The complaint is about the landlord’s handling of the resident’s: mutual exchange; property repairs; associated complaint. 4 Aug 2023 Maladministration East Riding of Yorkshire Council (202208441) Case 202208441 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of … 4 Aug 2023 Partial Maladministration Lambeth Council (202123086) Case 202123086 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for a management transfer. The landlord’s complaints handling. 3 Aug 2023 Partial Maladministration Babergh District Council (202208598) Case 202208598 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s report about unsafe electrics in the property. The landlord’s complaint … 3 Aug 2023 Maladministration Broxtowe Borough Council (202219034) Case 202219034 · Financial The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; request for … 2 Aug 2023 Partial Maladministration Mansfield District Council (202123925) Case 202123925 · Managing Relations The complaint is about how the landlord handled the resident’s reports about her neighbour parking his motorbike in a communal … 2 Aug 2023 Partial Maladministration South Kesteven District Council (202111697) Case 202111697 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of his reports of antisocial behaviour (ASB). The Ombudsman has also considered the … 1 Aug 2023 No Maladministration Mid Devon District Council (202217986) Case 202217986 · Old Property Condition migrated-2025 The complaint concerns the landlord’s request for the resident to remove a wood burner they had installed in the property.