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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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14 Mar 2025 Outside Jurisdiction Ocean Housing Limited (202307659) Case 202307659 · Financial The complaint is about the landlord’s handling of service charge increases. 14 Mar 2025 No Maladministration Vivid Housing Limited (202322185) Case 202322185 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 13 Mar 2025 Maladministration Homes Plus Limited (202312677) Case 202312677 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for the kitchen floor to be levelled. 13 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202330308) Case 202330308 · Old Property Condition categories This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a … 13 Mar 2025 No Maladministration LiveWest Homes Limited (202327497) Case 202327497 · Estate Management The complaint is about the landlord’s: Monitoring and management of a communal car park used by the resident. Complaint handling. 13 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202234699) Case 202234699 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs following a burst pipe. The resident’s application for compensation. 13 Mar 2025 Maladministration The Guinness Partnership Limited (202340836) Case 202340836 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of repairs to the windows and doors. the landlord’s … 13 Mar 2025 Maladministration Westward Housing Group Limited (202319772) Case 202319772 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 13 Mar 2025 Partial Maladministration Women’s Pioneer Housing Limited (202305090) Case 202305090 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of problems with the heating system and thermostat. The … 12 Mar 2025 Reasonable Redress Abri Group Limited (202234501) Case 202234501 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden … 12 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202216394) Case 202216394 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak. Request: That it buy back his … 12 Mar 2025 No Maladministration Flagship Housing Group Limited (202324646) Case 202324646 · Estate Management REPORT COMPLAINT 202324646 Flagship Housing Group Limited 12 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 12 Mar 2025 Reasonable Redress Midland Heart Limited (202326767) Case 202326767 · Information and data management The complaint is about the landlord’s handling of: The resident’s request for the removal of her phone number from the … 12 Mar 2025 Maladministration One Housing Group Limited (202314813) Case 202314813 · Information and data management The complaint is about the landlord’s handling of: Reports of damp, mould, and a roof leak. The associated complaint. The … 12 Mar 2025 Partial Maladministration Places for People Group Limited (202220704) Case 202220704 · Estate Management This complaint is about the landlord’s response to: The resident's reports of repairs to their bathroom. The resident’s concerns that … 12 Mar 2025 Reasonable Redress Regenda Limited (202300456) Case 202300456 · Estate Management The resident’s complaint is about the landlord’s handling of the installation of an additional handrail/banister on a communal staircase. 12 Mar 2025 Maladministration Rochdale Boroughwide Housing Limited (202322133) Case 202322133 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about maintaining the shared lawn. The resident’s reports of … 12 Mar 2025 Partial Maladministration Stonewater Limited (202413590) Case 202413590 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Faults with the storage heaters and the time … 12 Mar 2025 Maladministration The Guinness Partnership Limited (202227432) Case 202227432 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority … 12 Mar 2025 Reasonable Redress The Guinness Partnership Limited (202319222) Case 202319222 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a collapsed wall at the front of her … 12 Mar 2025 Maladministration The Guinness Partnership Limited (202322309) Case 202322309 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy. 12 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202341163) Case 202341163 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of an electrical house fire. Associated complaint. 12 Mar 2025 Partial Maladministration Vivid Housing Limited (202310709) Case 202310709 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident's request to move. The landlord's handling of the resident's complaint. 11 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202323177) Case 202323177 · Old Property Condition categories This complaint is about how the landlord handled repairs to the resident’s front and back doors. 11 Mar 2025 Maladministration Abri Group Limited (202302093) Case 202302093 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint. 11 Mar 2025 Partial Maladministration Hexagon Housing Association Limited (202230605) Case 202230605 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould in her home, together … 11 Mar 2025 No Maladministration Homes Plus Limited (202321278) Case 202321278 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s concerns about the positioning of the carbon monoxide detector. 11 Mar 2025 Partial Maladministration Moat Homes Limited (202222369) Case 202222369 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s concerns about her boiler. The associated complaint. 11 Mar 2025 Maladministration One Housing Group Limited (202302264) Case 202302264 · Information and data management The complaint is about: The landlord’s response to reports of a roof leak. The associated complaint handling. The Ombudsman has … 11 Mar 2025 Partial Maladministration Orbit Group Limited (202339756) Case 202339756 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns of domestic abuse. … 11 Mar 2025 Maladministration The Guinness Partnership Limited (202318479) Case 202318479 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the communal roof and its decision to re-charge … 11 Mar 2025 Maladministration The Guinness Partnership Limited (202319837) Case 202319837 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 11 Mar 2025 Maladministration Torus62 Limited (202405354) Case 202405354 · Old Complaints Handling categories The complaint is about the landlord's response to the resident's: reports of damp, mould and outstanding repairs. complaint. This report … 11 Mar 2025 Maladministration Vivid Housing Limited (202416849) Case 202416849 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the frame around her front … 10 Mar 2025 Maladministration Accent Housing Limited (202317904) Case 202317904 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when he moved … 10 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202316614) Case 202316614 · Information and data management The complaint is about the landlord’s handling of records relating to the resident. The Ombudsman has also considered the landlord’s … 10 Mar 2025 Partial Maladministration Connexus Homes Limited (202316468) Case 202316468 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The replacement of the heating system and the resident’s reports of damp … 10 Mar 2025 No Maladministration Connexus Homes Limited (202330013) Case 202330013 · Old Complaints Handling categories The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling. 10 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202417447) Case 202417447 · Old Estate Management categories The complaint is about the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of … 10 Mar 2025 Maladministration Torus62 Limited (202314751) Case 202314751 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about a tree in a neighbouring property. 7 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202229500) Case 202229500 · Old Complaints Handling categories The complaint is about the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling. 7 Mar 2025 Maladministration Orbit Group Limited (202336916) Case 202336916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint. 7 Mar 2025 Maladministration Platform Housing Group Limited (202320150) Case 202320150 · Old Estate Management categories The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas. 7 Mar 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202323378) Case 202323378 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The repair required to the resident’s boiler and the resident’s reported increase … 7 Mar 2025 Partial Maladministration Redwing Living Limited (202319794) Case 202319794 · Old Complaints Handling categories REPORT COMPLAINT 202319794 Regenda Limited 7 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 7 Mar 2025 Maladministration The Riverside Group Limited (202215835) Case 202215835 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated … 6 Mar 2025 Maladministration ForHousing Limited (202217774) Case 202217774 · Managing Relations The complaint is about the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint. 6 Mar 2025 Maladministration Warwickshire Rural Housing Association Limited (202314335) Case 202314335 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to a faulty boiler. 5 Mar 2025 No Maladministration Aster Group Limited (202311926) Case 202311926 · Estate Management The complaint is about the landlord’s response to the resident’s requests for replacement garden fencing. 5 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202403556) Case 202403556 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also …