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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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15 Sep 2023 Partial Maladministration East Devon District Council (202208180) Case 202208180 · Estate Management The complaint is about the landlord’s management and handling of: outstanding repairs at the property. reports about the heating and … 14 Sep 2023 Maladministration Broxtowe Borough Council (202209993) Case 202209993 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her … 14 Sep 2023 Reasonable Redress Platform Housing Group Limited (202208346) Case 202208346 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise … 14 Sep 2023 No Maladministration Tower Hamlets Council (202232573) Case 202232573 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint. 13 Sep 2023 Partial Maladministration Blackpool Council (202121118) Case 202121118 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that that his sofa, stored in a garage rented … 13 Sep 2023 Maladministration Norwich City Council (202223488) Case 202223488 · ASB/Abuse/Nuisance The resident's complaint is about the landlord's handling of reports of anti-social behaviour from a neighbour. 13 Sep 2023 Maladministration Westminster City Council (202121910) Case 202121910 · Managing Relations The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also … 12 Sep 2023 Severe Maladministration Birmingham City Council (202125701) Case 202125701 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat … 12 Sep 2023 Maladministration Camden Council (202115731) Case 202115731 · Managing Relations The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and … 11 Sep 2023 Partial Maladministration City of Doncaster Council (202108038) Case 202108038 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Communication with the resident. Allocation of its properties. The Ombudsman has also investigated the … 11 Sep 2023 Maladministration Waltham Forest Council (202122526) Case 202122526 · Managing Relations The complaint is about: The landlord’s response to the resident‘s reports of subsidence. The landlord’s handling of the resident's complaint. 11 Sep 2023 Maladministration Wolverhampton City Council (202212988) Case 202212988 · Managing Relations The complaint is about the landlord’s response to the resident’s request for redress for damage to her flooring following a … 8 Sep 2023 Maladministration Birmingham City Council (202122577) Case 202122577 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. … 8 Sep 2023 Maladministration Hammersmith and Fulham Council (202203481) Case 202203481 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request it should change the bedroom classification of her property. 8 Sep 2023 Sandwell Metropolitan Borough Council (202212103) Case 202212103 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports of structural issues with his property. The landlord’s complaint … 8 Sep 2023 Maladministration Swindon Borough Council (202208774) Case 202208774 · Managing Relations The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the … 8 Sep 2023 Partial Maladministration Wolverhampton City Council (202120776) Case 202120776 · Financial The complaint is about: The landlord's response to the resident’s complaint about damage to her carpets. The landlord's complaint handling. 7 Sep 2023 Outside Jurisdiction Birmingham City Council (202122370) Case 202122370 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property. 7 Sep 2023 Maladministration Hackney Council (202200858) Case 202200858 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen floor; Handling of repairs to the windows … 7 Sep 2023 Maladministration Islington Council (202100449) Case 202100449 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Antisocial Behaviour (ASB) and noise nuisance. The resident’s … 6 Sep 2023 Partial Maladministration Newcastle City Council (202219798) Case 202219798 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The resident’s request to … 5 Sep 2023 Maladministration Hammersmith and Fulham Council (202213657) Case 202213657 · Managing Relations The complaint is about the landlord's handling of the resident’s request for repairs to her balcony flooring. The Ombudsman has … 5 Sep 2023 Maladministration Lambeth Council (202208047) Case 202208047 · Managing Relations The complaint is about the landlord’s handling of: A vulnerability assessment of the resident and their property. Repairing and replacing … 5 Sep 2023 Maladministration Slough Borough Council (202113255) Case 202113255 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the … 5 Sep 2023 Partial Maladministration Tower Hamlets Council (202221997) Case 202221997 · Managing Relations This complaint is about the landlord’s handling of a suspected leak in the resident’s property. The resident has also made … 4 Sep 2023 Maladministration Brentwood Borough Council (202223856) Case 202223856 · Managing Relations The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced. 4 Sep 2023 No Maladministration Hammersmith and Fulham Council (202211844) Case 202211844 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s floor, and; Complaint handling. 4 Sep 2023 Maladministration Tower Hamlets Council (202219354) Case 202219354 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak and request for compensation; complaints handling. 1 Sep 2023 No Maladministration Lambeth Council (202217219) Case 202217219 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her carpets. 1 Sep 2023 Severe Maladministration North Tyneside Council (202214593) Case 202214593 · Occupancy Rights REPORT COMPLAINT 202214593 North Tyneside Council 01 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Aug 2023 Partial Maladministration Birmingham City Council (202204184) Case 202204184 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s queries about the paint used within the property. Decision to … 31 Aug 2023 Partial Maladministration Hammersmith and Fulham Council (202222638) Case 202222638 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of the resident's reports of a leak at the property. The landlord's handling … 31 Aug 2023 Partial Maladministration Haringey London Borough Council (202106418) Case 202106418 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the … 31 Aug 2023 Maladministration Islington Council (202202407) Case 202202407 · Financial The complaint is about the landlord’s: Handling of the resident’s succession application. Response to the resident’s request for a refund. … 31 Aug 2023 Partial Maladministration Lambeth Council (202221633) Case 202221633 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The response to the resident’s … 31 Aug 2023 Maladministration Southwark Council (202113700) Case 202113700 · Managing Relations The complaint is about: How the landlord handled ongoing repairs to the residents door entry system between the dates September … 31 Aug 2023 Maladministration Stroud District Council (202207879) Case 202207879 · Managing Relations This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided … 31 Aug 2023 Maladministration Waltham Forest Council (202201559) Case 202201559 · Managing Relations The complaint is about the landlord’s; Handling of remedial works at the resident’s home following a leak. Complaints handling. 31 Aug 2023 Maladministration Westminster City Council (202207751) Case 202207751 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbour; … 31 Aug 2023 Partial Maladministration Wolverhampton City Council (202101642) Case 202101642 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of: leaks, damp and mould; various other repairs; equality … 30 Aug 2023 No Maladministration Birmingham City Council (202118753) Case 202118753 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was … 30 Aug 2023 Maladministration Colchester Borough Council (202110444) Case 202110444 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling. 30 Aug 2023 Partial Maladministration Havering Council (202200548) Case 202200548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for sound insulation, due … 30 Aug 2023 Partial Maladministration Lewisham Council (202118554) Case 202118554 · Financial The complaint is about: The landlord's handling of repairs to a leak to the external communal pathway. The resident’s concerns … 30 Aug 2023 Maladministration Sheffield City Council (202110792) Case 202110792 · Estate Management The complaint is about the landlord’s handling of: A leak affecting the communal area and the associated remedial repairs. The … 29 Aug 2023 Maladministration Birmingham City Council (202106463) Case 202106463 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a leak in an airing cupboard. The Ombudsman … 29 Aug 2023 Maladministration Hammersmith and Fulham Council (202211906) Case 202211906 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for paving works and a tree removal. 29 Aug 2023 No Maladministration Lambeth Council (202112413) Case 202112413 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s succession to his late mother’s tenancy. 29 Aug 2023 Partial Maladministration Leicester City Council (202107822) Case 202107822 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s: Reports of leaks to his shed. Request to remove squirrel … 29 Aug 2023 Partial Maladministration Wandsworth Council (202115911) Case 202115911 · ASB/Abuse/Nuisance The resident’s complaint was about: The landlord’s consideration of the resident’s housing needs and the suitability of her current accommodation …