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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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21 Mar 2025 Maladministration Hyde Housing Association Limited (202322677) Case 202322677 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has … 21 Mar 2025 Partial Maladministration Magna Housing Limited (202403995) Case 202403995 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to … 21 Mar 2025 Maladministration Mount Green Housing Association Limited (202332707) Case 202332707 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the … 21 Mar 2025 No Maladministration One Housing Group Limited (202323952) Case 202323952 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 21 Mar 2025 No Maladministration Onward Homes Limited (202308396) Case 202308396 · Financial The complaint is about the landlord’s: Increase of the resident’s service charge costs. Handling of the resident's request for a … 21 Mar 2025 Reasonable Redress Orbit Group Limited (202318854) Case 202318854 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the … 21 Mar 2025 Maladministration Paragon Asra Housing Limited (202329580) Case 202329580 · Financial The complaint is about the landlord’s handling of the resident’s: Service charges for the 2023 to 2024 and 2024 to … 21 Mar 2025 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202220069) Case 202220069 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings. 21 Mar 2025 Partial Maladministration Regenda Limited (202312917) Case 202312917 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of outstanding repairs of a toilet leak. the resident’s … 21 Mar 2025 Reasonable Redress Stonewater Limited (202329801) Case 202329801 · Old Property Condition categories REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 21 Mar 2025 Maladministration The Guinness Partnership Limited (202417187) Case 202417187 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. … 20 Mar 2025 Maladministration bpha Limited (202318157) Case 202318157 · Managing Relations The complaint is about: The condition of the property when it was let and the landlord’s management of subsequent repairs. … 20 Mar 2025 Reasonable Redress Clarion Housing Association Limited (202331458) Case 202331458 · Financial The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint. 20 Mar 2025 Maladministration Curo Places Limited (202346498) Case 202346498 · Old Complaints Handling categories The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint … 20 Mar 2025 Partial Maladministration Irwell Valley Housing Association Limited (202323486) Case 202323486 · Financial REPORT COMPLAINT 202323486 Irwell Valley Housing Association Limited 18 March 2025 Our approach The Housing Ombudsman’s approach to investigating and … 20 Mar 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202325828) Case 202325828 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint. 20 Mar 2025 Maladministration One Housing Group Limited (202412125) Case 202412125 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This … 20 Mar 2025 Maladministration Platform Housing Group Limited (202402819) Case 202402819 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in … 20 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202306735) Case 202306735 · Financial The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the … 19 Mar 2025 Maladministration Abri Group Limited (202319362) Case 202319362 · Information and data management The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell. 19 Mar 2025 No Maladministration Bromford Housing Group Limited (202316787) Case 202316787 · Old Complaints Handling categories The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s … 19 Mar 2025 Maladministration Karibu Community Homes Limited (202312617) Case 202312617 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of leaks, condensation, damp, and mould in her winter … 19 Mar 2025 Maladministration Ongo Homes Limited (202322948) Case 202322948 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the … 19 Mar 2025 No Maladministration Paragon Asra Housing Limited (202302070) Case 202302070 · Old Complaints Handling categories The complaint is about the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has also taken the … 19 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202307786) Case 202307786 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The … 18 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202321836) Case 202321836 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the bathroom. 18 Mar 2025 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202316097) Case 202316097 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs … 18 Mar 2025 Partial Maladministration Cross Keys Homes Limited (202313867) Case 202313867 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling 18 Mar 2025 Maladministration ForHousing Limited (202311294) Case 202311294 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front … 18 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202327491) Case 202327491 · Information and data management The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of … 18 Mar 2025 Partial Maladministration Paradigm Housing Group Limited (202317285) Case 202317285 · Financial The complaint is about the landlord’s handling of: Repairs to the communal gate. Service charges. 18 Mar 2025 Reasonable Redress Platform Housing Group Limited (202331192) Case 202331192 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s request for a new bathroom. 18 Mar 2025 Reasonable Redress Stonewater Limited (202302280) Case 202302280 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 18 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202313877) Case 202313877 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The sale of the resident’s property. The associated complaint. 18 Mar 2025 Partial Maladministration Vivid Housing Limited (202315915) Case 202315915 · Old Complaints Handling categories The complaint is about the landlord’s communication around its repair responsibilities. The Ombudsman has also considered the landlord’s complaint handling. 17 Mar 2025 Maladministration Accent Housing Limited (202319356) Case 202319356 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a reimbursement of electricity charges. Reports of communication … 17 Mar 2025 Partial Maladministration Acis Group Limited (202319275) Case 202319275 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a … 17 Mar 2025 No Maladministration Clarion Housing Association Limited (202312929) Case 202312929 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports regarding repairs to her heating. The resident’s reports of … 17 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202318591) Case 202318591 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated … 17 Mar 2025 Maladministration Onward Homes Limited (202344126) Case 202344126 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reported leak. request for a home visit. The Ombudsman has … 17 Mar 2025 Partial Maladministration Red Kite Community Housing Limited (202314847) Case 202314847 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated complaint. 17 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202218624) Case 202218624 · Information and data management The complaint is about the landlord’s: Decision to issue the resident with a letter concerning her conduct towards a member … 17 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202319243) Case 202319243 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of safety issues in the kitchen. Associated complaint. 17 Mar 2025 Maladministration The Guinness Partnership Limited (202324073) Case 202324073 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A concern about a tree. We have … 17 Mar 2025 Maladministration The Riverside Group Limited (202315579) Case 202315579 · Old Estate Management categories This complaint is about the landlord’s handling of reports of rats at the resident’s property. 17 Mar 2025 Maladministration The Riverside Group Limited (202323471) Case 202323471 · Financial The complaint is about the landlord’s handling of an overpayment of service charges made by the resident. 17 Mar 2025 Partial Maladministration Wandle Housing Association Limited (202406206) Case 202406206 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: application to be on the council’s waiting list. complaint made … 16 Mar 2025 No Maladministration Livin Housing Limited (202318325) Case 202318325 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports about internet connectivity. 14 Mar 2025 Partial Maladministration GreenSquareAccord Limited (202317936) Case 202317936 · Estate Management The complaint is about the landlord’s handling of: The resident's reports about the standard and frequency of grounds maintenance in … 14 Mar 2025 Maladministration Incommunities Limited (202227759) Case 202227759 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s roof.