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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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13 Oct 2023 Maladministration Waltham Forest Council (202218457) Case 202218457 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould, and repairs to the bathroom … 12 Oct 2023 Partial Maladministration Camden Council (202115129) Case 202115129 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges. The upkeep and maintenance of the … 11 Oct 2023 Partial Maladministration Wandsworth Council (202208283) Case 202208283 · Financial The complaint is about the landlord’s management and handling of: Reports of water ingress into the property. A request for … 10 Oct 2023 No Maladministration Wealden District Council (202120942) Case 202120942 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide … 9 Oct 2023 Partial Maladministration Hackney Council (202210294) Case 202210294 · Managing Relations The complaint concerns the landlord's handling of the resident's repairs. The Ombudsman investigated the landlord’s complaint handling. 6 Oct 2023 Partial Maladministration Camden Council (202232069) Case 202232069 · Financial The complaint is about the landlord’s handling of: reports of a leak from the roof entering the resident’s property. the … 6 Oct 2023 Outside Jurisdiction Harlow District Council (202210843) Case 202210843 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the … 6 Oct 2023 Maladministration Harlow District Council (202219873) Case 202219873 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. The resident … 6 Oct 2023 No Maladministration North Tyneside Council (202301137) Case 202301137 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of upgrade works to the resident’s kitchen. 5 Oct 2023 Maladministration Lambeth Council (202221323) Case 202221323 · Managing Relations The complaint is about the landlord’s handling of repairs including leaks from a downpipe and blocked guttering. The Ombudsman has … 4 Oct 2023 Partial Maladministration Havering Council (202119533) Case 202119533 · Information and data management The complaint is regarding; The landlord’s handling of the resident’s request for adaptations to extend the home. The accuracy of … 4 Oct 2023 Maladministration Leeds City Council (202201981) Case 202201981 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of a leak into the resident’s property, and its response to the resident’s request … 3 Oct 2023 Maladministration Haringey London Borough Council (202212612) Case 202212612 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 2 Oct 2023 Maladministration Mansfield District Council (202225350) Case 202225350 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). 2 Oct 2023 Maladministration Southwark Council (202120974) Case 202120974 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 30 Sep 2023 Mediation Ipswich Borough Council (202119978) Case 202119978 · Old Property Condition migrated-2025 The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the … 29 Sep 2023 Partial Maladministration Brighton and Hove City Council (202219065) Case 202219065 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a … 29 Sep 2023 Maladministration Bristol City Council (202226249) Case 202226249 · ASB/Abuse/Nuisance REPORT COMPLAINT 202226249 Bristol City Council 29 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Sep 2023 Partial Maladministration Camden Council (202120601) Case 202120601 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour in the building and on the … 29 Sep 2023 Maladministration Camden Council (202217379) Case 202217379 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports of a leak within his property. reports of damp … 29 Sep 2023 Maladministration Hammersmith and Fulham Council (202213272) Case 202213272 · Managing Relations The complaint is about the landlord’s handling of: reports of a leak into the property; the water damage in the … 29 Sep 2023 Maladministration Haringey London Borough Council (202202560) Case 202202560 · Financial The complaint is about the landlord’s handling of: a request that it provide a service charge refund; the associated complaint. 29 Sep 2023 Maladministration Leeds City Council (202122232) Case 202122232 · Managing Relations The complaint is about the landlord’s handling of the resident’s kitchen replacement and associated works. The landlord’s complaints handling has … 29 Sep 2023 Maladministration Lewisham Council (202217011) Case 202217011 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress and damp and mould in her … 29 Sep 2023 Partial Maladministration Newcastle City Council (202214228) Case 202214228 · Managing Relations The complaint is about the landlord’s: Handling of reported structural issues with the property. Handling of the request to transfer … 29 Sep 2023 Maladministration Thurrock Council (202223907) Case 202223907 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs and associated damp and mould. 29 Sep 2023 Maladministration Waltham Forest Council (202213576) Case 202213576 · Managing Relations The complaint is about: The landlord’s handling of the damp and mould reports. The landlord’s handling of the decant process. … 29 Sep 2023 No Maladministration Waverley Borough Council (202217773) Case 202217773 · Estate Management The complaint is about the landlord's decision to use part of a communal car park as a storage and welfare … 28 Sep 2023 Partial Maladministration Dartford Borough Council (202303482) Case 202303482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour involving the resident’s neighbour including noise nuisance, smell … 28 Sep 2023 Maladministration Hammersmith and Fulham Council (202218030) Case 202218030 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: subsidence at the property; the resident’s complaint, including the level of compensation … 28 Sep 2023 Partial Maladministration Waverley Borough Council (202219548) Case 202219548 · Managing Relations The complaint concerns: How the landlord handled a leak in the resident’s property. How it handled the repairs in the … 28 Sep 2023 Maladministration Westminster City Council (202219727) Case 202219727 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint. 27 Sep 2023 Maladministration Camden Council (202204295) Case 202204295 · Old Property Condition migrated-2025 The complaint is about the landlord’s: response to the resident’s reports of smoke and fumes entering her property; complaints handling. 27 Sep 2023 No Maladministration North Tyneside Council (202122001) Case 202122001 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Allegations of assault by a member of staff. Reports of … 27 Sep 2023 Maladministration Southwark Council (202223453) Case 202223453 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about fire safety due to a hoarded property. 26 Sep 2023 Partial Maladministration East Devon District Council (202200837) Case 202200837 · Information and data management The complaint is about the landlord’s: Handling of reports around staff conduct. Handling of the resident’s reports about the drainage … 26 Sep 2023 Maladministration Islington Council (202118263) Case 202118263 · Managing Relations The complaint relates to the landlord’s: Response to leaks and damp at the property and the subsequent repairs. Response to … 26 Sep 2023 Manchester City Council (202215624) Case 202215624 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: the resident’s concerns regarding fire safety. reported lighting defects. the resident’s concerns … 26 Sep 2023 Maladministration Stoke-on-Trent City Council (202222040) Case 202222040 · Managing Relations The complaint is about the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. … 25 Sep 2023 Maladministration Lewisham Council (202202999) Case 202202999 · Managing Relations The complaint is about the landlord’s: handling of repairs to a boiler and bathroom taps, including missed appointments and subsequent … 25 Sep 2023 No Maladministration North Tyneside Council (202219748) Case 202219748 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a … 22 Sep 2023 Partial Maladministration Haringey London Borough Council (202222923) Case 202222923 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 22 Sep 2023 Maladministration Lambeth Council (202204121) Case 202204121 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the repairs to the resident’s property. The landlord’s handling of the temporary … 22 Sep 2023 Reasonable Redress Waltham Forest Council (202209449) Case 202209449 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of subsidence in her garden. 21 Sep 2023 Partial Maladministration Camden Council (202106293) Case 202106293 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s response to the resident’s reports of: The condition of the resident’s property and common … 19 Sep 2023 Maladministration Birmingham City Council (202204968) Case 202204968 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint. 19 Sep 2023 Maladministration Epping Forest District Council (202215006) Case 202215006 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s shower. 18 Sep 2023 No Maladministration Camden Council (202127652) Case 202127652 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint. 18 Sep 2023 Partial Maladministration Wigan Metropolitan Borough Council (202214184) Case 202214184 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp, mould outstanding repairs, and request for insulation. … 15 Sep 2023 No Maladministration Bristol City Council (202217447) Case 202217447 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the request for a replacement kitchen.