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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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27 Mar 2025 Partial Maladministration Origin Housing Limited (202342796) Case 202342796 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. handling of reports of a loss of … 27 Mar 2025 Partial Maladministration Orwell Housing Association Limited (202335784) Case 202335784 · Information and data management The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the … 27 Mar 2025 Maladministration Paragon Asra Housing Limited (202403086) Case 202403086 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of damp and mould and various repairs. complaint handling. 27 Mar 2025 Partial Maladministration Places for People Group Limited (202305317) Case 202305317 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The … 27 Mar 2025 Reasonable Redress Platform Housing Group Limited (202322227) Case 202322227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 Mar 2025 Partial Maladministration Richmond Housing Partnership Limited (202347911) Case 202347911 · Old Moving to a Property categories The resident’s complaint is regarding the landlord’s handling of: Reported outstanding bathroom repairs. Her request to move to alternative accommodation. 27 Mar 2025 Maladministration The Riverside Group Limited (202317321) Case 202317321 · Financial The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges. 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202325555) Case 202325555 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed … 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202415634) Case 202415634 · Information and data management REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Mar 2025 No Maladministration Accent Housing Limited (202340007) Case 202340007 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property. 26 Mar 2025 Maladministration First Choice Homes Oldham Limited (202315772) Case 202315772 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of delays in completing kitchen improvements and damages caused … 26 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202336494) Case 202336494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated … 26 Mar 2025 Reasonable Redress Incommunities Limited (202411510) Case 202411510 · Old Estate Management categories The complaint is about the landlord’s handling of communications regarding temporary accommodation between October 2023 and January 2024. 26 Mar 2025 Partial Maladministration Orbit Group Limited (202322674) Case 202322674 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s … 26 Mar 2025 Partial Maladministration Origin Housing Limited (202330025) Case 202330025 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Pests in the property. Damp and mould in the property. A repair … 26 Mar 2025 Maladministration Paragon Asra Housing Limited (202228164) Case 202228164 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference. The Ombudsman has also considered the … 26 Mar 2025 Maladministration Places for People Group Limited (202217505) Case 202217505 · Estate Management The complaint is about the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling. 26 Mar 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202316792) Case 202316792 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the garden fence. 26 Mar 2025 Maladministration Thrive Homes Limited (202318487) Case 202318487 · Old Estate Management categories The complaint concerns the landlord’s handling of and communication about cleaning, repair, and maintenance of the communal areas and fixtures … 26 Mar 2025 Partial Maladministration Torus62 Limited (202332989) Case 202332989 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 25 Mar 2025 Maladministration Accent Housing Limited (202315372) Case 202315372 · Financial The complaint is about the landlord's handling of the resident's request for it to repair a garden fence. The Ombudsman … 25 Mar 2025 No Maladministration Accent Housing Limited (202322132) Case 202322132 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s report of a fire being caused by a contractor. 25 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202320826) Case 202320826 · Financial The complaint is about the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage … 25 Mar 2025 Partial Maladministration ForHousing Limited (202329766) Case 202329766 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damaged floor tiles in the downstairs toilet. Damp and mould … 25 Mar 2025 Maladministration Home Group Limited (202322771) Case 202322771 · Old Complaints Handling categories The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as … 25 Mar 2025 Maladministration Home Group Limited (202339054) Case 202339054 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the … 25 Mar 2025 No Maladministration Jigsaw Homes Group Limited (202324786) Case 202324786 · Occupancy Rights The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to … 25 Mar 2025 Outside Jurisdiction Orbit Group Limited (202304349) Case 202304349 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the … 25 Mar 2025 Partial Maladministration Orbit Housing Association Limited (202326502) Case 202326502 · Estate Management The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s … 25 Mar 2025 Maladministration Origin Housing Limited (202413912) Case 202413912 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about … 25 Mar 2025 Maladministration Shepherds Bush Housing Association Limited (202321496) Case 202321496 · Old Property Condition categories The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence. 25 Mar 2025 Maladministration South Yorkshire Housing Association Limited (SYHA) (202325860) Case 202325860 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling. 25 Mar 2025 Reasonable Redress Sparrow Shared Ownership Limited (202309277) Case 202309277 · Estate Management The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The … 24 Mar 2025 Reasonable Redress Clarion Housing Association Limited (202231388) Case 202231388 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s … 24 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202333661) Case 202333661 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for … 24 Mar 2025 Partial Maladministration ForHousing Limited (202234305) Case 202234305 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and … 24 Mar 2025 Maladministration GreenSquareAccord Limited (202222206) Case 202222206 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request to: Repair the heating system. Replace the smoke detector. … 24 Mar 2025 Reasonable Redress Irwell Valley Housing Association Limited (202322513) Case 202322513 · Estate Management The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port. 24 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202305487) Case 202305487 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling. 24 Mar 2025 Maladministration One Housing Group Limited (202312233) Case 202312233 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler. 24 Mar 2025 Mediation Saffron Housing Trust Limited (202319181) Case 202319181 · Estate Management The complaint is about the landlord’s handling of fence repairs at the resident’s property. 24 Mar 2025 Reasonable Redress Stonewater Limited (202336531) Case 202336531 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress at the property. 24 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202334737) Case 202334737 · Old Complaints Handling categories This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of … 24 Mar 2025 Maladministration Walsall Housing Group Limited (202233755) Case 202233755 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of … 21 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202319987) Case 202319987 · Estate Management The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about … 21 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202334443) Case 202334443 · Old Estate Management categories The landlord’s handling of the resident’s request for it to install a lift in her building. 21 Mar 2025 Maladministration Accent Housing Limited (202309091) Case 202309091 · Old Property Condition categories The complaint is about the condition of the resident’s property at the start of her tenancy. 21 Mar 2025 Maladministration Aster Group Limited (202319962) Case 202319962 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of a leak. 21 Mar 2025 Maladministration Clarion Housing Association Limited (202322286) Case 202322286 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s request for a management transfer. 21 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202323615) Case 202323615 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint.