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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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9 Nov 2023 Partial Maladministration Thurrock Council (202217533) Case 202217533 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial works. Property … 8 Nov 2023 Maladministration Birmingham City Council (202112335) Case 202112335 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) from the resident. The landlord’s handling of … 8 Nov 2023 Partial Maladministration Camden Council (202220484) Case 202220484 · Managing Relations The complaint is about the landlord’s response to: The resident’s water quality concerns at the property. The condition of the … 7 Nov 2023 Maladministration Hackney Council (202212255) Case 202212255 · Old Complaints Handling categories The complaint is regarding the landlord’s handling of: Repair issues in the property including a leak, hole in a bedroom … 7 Nov 2023 Maladministration Harlow District Council (202222989) Case 202222989 · Managing Relations The complaint is about: The landlord’s handling of an ongoing roof leak into the resident’s property. The landlord’s handling of … 7 Nov 2023 Maladministration Lambeth Council (202202383) Case 202202383 · Information and data management The complaint is about the landlord's handling of reports of leaks, damp, mould and water damage in the property. The … 7 Nov 2023 No Maladministration South Tyneside Council (202119436) Case 202119436 · Managing Relations This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and … 6 Nov 2023 Partial Maladministration Milton Keynes City Council (202108160) Case 202108160 · Managing Relations The complaint is about: The landlord’s handling of decorative works following damp and mould. The landlord’s handling of the resident’s … 6 Nov 2023 No Maladministration Tower Hamlets Council (202226420) Case 202226420 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of The resident’s reports of a foul smell in the property. The associated … 3 Nov 2023 Partial Maladministration Westminster City Council (202125187) Case 202125187 · Financial The complaint is about the landlord’s response to the resident’s: Reports of snagging issues following major structural work to the … 2 Nov 2023 Maladministration Lambeth Council (202220014) Case 202220014 · Managing Relations The complaint is about the landlord’s response to reports of a broken lift. As part of this investigation, this Service … 1 Nov 2023 Maladministration Haringey London Borough Council (202228697) Case 202228697 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damaged windows. The Ombudsman has also considered the … 31 Oct 2023 Maladministration Birmingham City Council (202218060) Case 202218060 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports about the condition of the property upon moving in … 31 Oct 2023 Partial Maladministration Camden Council (202222842) Case 202222842 · Managing Relations The complaint is about the landlord’s response to the resident’s various repair requests including: Electric socket for a fridge-freezer. Communal … 31 Oct 2023 Maladministration Central Bedfordshire Council (202217828) Case 202217828 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of anti-social behaviour (‘ASB’); and The subsequent complaint. 31 Oct 2023 Maladministration Haringey London Borough Council (202123994) Case 202123994 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise. The associated complaint. 31 Oct 2023 Partial Maladministration Islington Council (202126288) Case 202126288 · Managing Relations The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the external doors. Repairs to the … 31 Oct 2023 Partial Maladministration Islington Council (202222432) Case 202222432 · Managing Relations The complaint is about: The landlord's response to: Repairs to paving slabs. Electrical repairs. Reports of a leak and associated … 31 Oct 2023 Maladministration Lambeth Council (202223064) Case 202223064 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak from a flat above. The landlord’s … 31 Oct 2023 Severe Maladministration Stoke-on-Trent City Council (202303410) Case 202303410 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of damp and mould. 31 Oct 2023 Reasonable Redress Tower Hamlets Council (202222795) Case 202222795 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above. 31 Oct 2023 Partial Maladministration Wigan Council (202206583) Case 202206583 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 30 Oct 2023 Partial Maladministration Camden Council (202004368) Case 202004368 · Financial The complaint is about the resident’s reports concerning the landlord’s: Offer of compensation to settle a legal disrepair claim. Consideration … 30 Oct 2023 Partial Maladministration South Tyneside Council (202126406) Case 202126406 · Managing Relations The complaint is about the landlord's response to the resident’s: Concerns about being rushed to take up the tenancy of … 30 Oct 2023 Partial Maladministration Southwark Council (202200348) Case 202200348 · Financial This complaint is about the landlord’s: Response to the resident’s various concerns around service charges; Complaint handling. 27 Oct 2023 Partial Maladministration Camden Council (202205170) Case 202205170 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of subsidence; request for repairs: to the boiler to … 27 Oct 2023 Partial Maladministration Lambeth Council (202219308) Case 202219308 · Financial REPORT COMPLAINT 202219308 Lambeth Council 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 27 Oct 2023 Maladministration Sheffield City Council (202100059) Case 202100059 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding: the condition of the property when let. gas … 26 Oct 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202202655) Case 202202655 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident’s reports of domestic abuse and anti-social behaviour (ASB). The landlord's … 26 Oct 2023 Maladministration Camden Council (202124650) Case 202124650 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: damp and mould. leaks from the property above. … 25 Oct 2023 Partial Maladministration Camden Council (202220378) Case 202220378 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Rehousing application. … 25 Oct 2023 Partial Maladministration Lambeth Council (202225436) Case 202225436 · Managing Relations The complaint is about the landlord’s response to the resident’s: 24 Oct 2023 Partial Maladministration Eastbourne Borough Council (202213599) Case 202213599 · Information and data management The complaint is about the landlord’s: response to the resident’s concerns about multiple property moves prior to her latest move; … 24 Oct 2023 Maladministration Hackney Council (202234674) Case 202234674 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's reports regarding: Damp, mould and ongoing leaks. The resident's request … 24 Oct 2023 Partial Maladministration Haringey London Borough Council (202120142) Case 202120142 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour. Noise from the neighbour’s toilet. We … 24 Oct 2023 Maladministration Lewisham Council (202002376) Case 202002376 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB), response to the resident’s request … 24 Oct 2023 Maladministration Southwark Council (202213094) Case 202213094 · Managing Relations The complaint is about the landlord’s handling of the resident’s repair and subsequent compensation offered by the landlord. The Ombudsman … 24 Oct 2023 Maladministration Swindon Borough Council (202125858) Case 202125858 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Complaint handling. 20 Oct 2023 Maladministration Birmingham City Council (202214804) Case 202214804 · Managing Relations The complaint is about the landlord’s: handling of repairs to the roof. complaint handling and record keeping. 20 Oct 2023 Maladministration Islington Council (202227910) Case 202227910 · Managing Relations The landlord's response to concerns about delays and quality of adaptation works carried out in the resident’s bathroom. The Ombudsman … 20 Oct 2023 Partial Maladministration Lambeth Council (202223296) Case 202223296 · Managing Relations The complaint is about: The installation and suitability of the kitchen installed by the landlord. The landlord’s installation of a … 18 Oct 2023 Severe Maladministration Dartford Borough Council (202203494) Case 202203494 · ASB/Abuse/Nuisance REPORT COMPLAINT 202203494 Dartford Borough Council 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Oct 2023 Mediation Dudley Metropolitan Borough Council (202125040) Case 202125040 · Occupancy Rights This complaint is about the landlord’s decision to end, and not regrant, the resident’s tenancy. The landlord became aware that … 18 Oct 2023 Maladministration Islington Council (202220598) Case 202220598 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of reoccurring damp and mould at the resident’s property. 18 Oct 2023 Maladministration Lambeth Council (202123528) Case 202123528 · Information and data management The complaint is about the landlord’s: Handling of repairs and the resident’s reports of damp. Complaints handling. Knowledge and information … 17 Oct 2023 Partial Maladministration Hammersmith and Fulham Council (202222418) Case 202222418 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Asbestos in the property. The resident’s reports of several repairs. The resident’s … 17 Oct 2023 Maladministration Lambeth Council (202217945) Case 202217945 · Managing Relations The complaint relates to: The landlord’s handling of repairs to the toilet. The landlord’s handling of reports of Japanese Knotweed. … 17 Oct 2023 Partial Maladministration South Tyneside Council (202205688) Case 202205688 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s request … 16 Oct 2023 Maladministration Islington Council (202223387) Case 202223387 · Managing Relations The complaint is about the landlord’s handling of a leak into the resident’s property. The Ombudsman has also considered the … 16 Oct 2023 Partial Maladministration Lewisham Council (202205928) Case 202205928 · Managing Relations REPORT COMPLAINT 202205928 Lewisham Council 16 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is …