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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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31 Mar 2025 Maladministration Clarion Housing Association Limited (202231118) Case 202231118 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the communal door. 31 Mar 2025 Maladministration Clarion Housing Association Limited (202309690) Case 202309690 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated … 31 Mar 2025 Maladministration Clarion Housing Association Limited (202317177) Case 202317177 · Information and data management The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with … 31 Mar 2025 No Maladministration Curo Places Limited (202317590) Case 202317590 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate. 31 Mar 2025 Partial Maladministration Fairhive Homes Limited (202334997) Case 202334997 · Old Property Condition categories REPORT COMPLAINT 202334997 Fairhive Homes Limited 31 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Mar 2025 No Maladministration Gentoo Group Limited (202233149) Case 202233149 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to … 31 Mar 2025 Maladministration Golding Homes Limited (202410615) Case 202410615 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from her shower. The Ombudsman has … 31 Mar 2025 Partial Maladministration GreenSquareAccord Limited (202418468) Case 202418468 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs including the gutters, fascias and eaves. The complaint. 31 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202330473) Case 202330473 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a car parking space. 31 Mar 2025 Partial Maladministration Moat Homes Limited (202341736) Case 202341736 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns over a leak into his property. Handling of the … 31 Mar 2025 Reasonable Redress Onward Homes Limited (202414592) Case 202414592 · Information and data management The complaint is about the landlord’s handling of the resident’s: Report that it breached data protection (GDPR) by disclosing she … 31 Mar 2025 Maladministration Paragon Asra Housing Limited (202328053) Case 202328053 · Financial The complaint is about the landlord’s response to the resident’s: Request for information about her service charges. Associated complaint. 31 Mar 2025 Outside Jurisdiction Platform Housing Group Limited (202410647) Case 202410647 · Moving/Buying/Selling Home The complaint is about: The level of a financial offer the landlord made to the resident. 31 Mar 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202319996) Case 202319996 · Estate Management The complaint is about the landlord’s response to the resident’s: queries about landscaping works. request for noise disturbance compensation. concerns … 31 Mar 2025 No Maladministration Regenda Limited (202323400) Case 202323400 · Financial The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out … 31 Mar 2025 Partial Maladministration Richmond Housing Partnership Limited (202341724) Case 202341724 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of her reports of: Repairs to the property. Damp and mould. Repairs … 31 Mar 2025 Maladministration Southway Housing Trust (Manchester) Limited (202306190) Case 202306190 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman … 31 Mar 2025 Partial Maladministration Stonewater Limited (202310570) Case 202310570 · Occupancy Rights The complaint is about the landlord’s handling of an extension to the resident’s starter tenancy. We have also investigated the … 31 Mar 2025 Partial Maladministration Stonewater Limited (202315294) Case 202315294 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of leaks into the bathroom. The associated complaint. 31 Mar 2025 Reasonable Redress Stonewater Limited (202317801) Case 202317801 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report … 31 Mar 2025 Partial Maladministration Stonewater Limited (202318353) Case 202318353 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the provision and standard of the grounds maintenance … 31 Mar 2025 No Maladministration The Guinness Partnership Limited (202327955) Case 202327955 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for replacement flooring. 31 Mar 2025 Maladministration The Pioneer Housing and Community Group Limited (202325992) Case 202325992 · Old Complaints Handling categories The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint … 31 Mar 2025 Partial Maladministration The Riverside Group Limited (202313288) Case 202313288 · Old Home Ownership Issues (not new build) categories The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to … 28 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202324097) Case 202324097 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Mar 2025 Maladministration A2Dominion Housing Group Limited (202413131) Case 202413131 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 28 Mar 2025 Partial Maladministration Aster Group Limited (202329810) Case 202329810 · Estate Management The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has … 28 Mar 2025 Maladministration Bromford Housing Group Limited (202314976) Case 202314976 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has … 28 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202231720) Case 202231720 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202318587) Case 202318587 · Occupancy Rights The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202413355) Case 202413355 · Old Complaints Handling categories The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles … 28 Mar 2025 Maladministration East Midlands Housing Group Limited (202402459) Case 202402459 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. … 28 Mar 2025 Maladministration Estuary Housing Association Limited (202308323) Case 202308323 · Old Complaints Handling categories The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed … 28 Mar 2025 Partial Maladministration ForHousing Limited (202306138) Case 202306138 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 28 Mar 2025 Maladministration Home Group Limited (202319764) Case 202319764 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of … 28 Mar 2025 Maladministration Home Group Limited (202325031) Case 202325031 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring. 28 Mar 2025 Maladministration Irwell Valley Housing Association Limited (202318832) Case 202318832 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. … 28 Mar 2025 Partial Maladministration Jigsaw Homes Group Limited (202322464) Case 202322464 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of … 28 Mar 2025 Maladministration Lodge Lane East Co-operative Housing Limited (202400559) Case 202400559 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling. 28 Mar 2025 Maladministration Paragon Asra Housing Limited (202319979) Case 202319979 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of foul smells in their property. Complaint. 28 Mar 2025 Partial Maladministration Paragon Asra Housing Limited (202337333) Case 202337333 · Old Complaints Handling categories REPORT COMPLAINT 202337333 Paragon Asra Housing Limited 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Mar 2025 Maladministration Stonewater Limited (202305334) Case 202305334 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs to the back garden steps and walls. 28 Mar 2025 Maladministration The Riverside Group Limited (202318293) Case 202318293 · Information and data management The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments. 28 Mar 2025 Reasonable Redress Vico Homes Limited (202317417) Case 202317417 · Information and data management The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a … 27 Mar 2025 Maladministration A2Dominion Housing Group Limited (202319254) Case 202319254 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for … 27 Mar 2025 Maladministration Accent Housing Limited (202332888) Case 202332888 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of a broken boundary fence. 27 Mar 2025 Maladministration B3 Living Limited (202320785) Case 202320785 · Old Estate Management categories The complaint is about the landlord's handling of the resident’s reports of misuse of the bin store. 27 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202314060) Case 202314060 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. … 27 Mar 2025 No Maladministration Midland Heart Limited (202315369) Case 202315369 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint. 27 Mar 2025 Maladministration One Housing Group Limited (202318433) Case 202318433 · Financial The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about …