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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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14 Dec 2023 Maladministration Westminster City Council (202212609) Case 202212609 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of water ingress. Complaint handling. 13 Dec 2023 Partial Maladministration Colchester City Council (202201413) Case 202201413 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports about damp and mould. Reports about a pest infestation. … 13 Dec 2023 Partial Maladministration Waltham Forest Council (202217685) Case 202217685 · Managing Relations REPORT COMPLAINT 202217685 Waltham Forest Council 12 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Dec 2023 Maladministration Lambeth Council (202107857) Case 202107857 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: Leaks, damp and mould in the property. Repairs … 8 Dec 2023 No Maladministration Nottingham City Council (202318633) Case 202318633 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. concerns about staff conduct . reported … 6 Dec 2023 Partial Maladministration Wolverhampton City Council (202222463) Case 202222463 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for a hardstanding driveway to be installed to her … 5 Dec 2023 Maladministration Babergh District Council (202300493) Case 202300493 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to concerns about heating in the resident’s home. 1 Dec 2023 No Maladministration High Peak Borough Council (202219918) Case 202219918 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a solid fuel heating system and a … 30 Nov 2023 Maladministration Birmingham City Council (202222264) Case 202222264 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of roof leaks and resultant damage, including ceiling collapse. This service has also … 30 Nov 2023 Maladministration Darlington Borough Council (202206642) Case 202206642 · Managing Relations The complaint is about: The landlord’s handling of an application for help with water rates, including its communication. The associated … 30 Nov 2023 Maladministration Epping Forest District Council (202128520) Case 202128520 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s concerns about his neighbour’s building work. The associated complaint. 30 Nov 2023 Partial Maladministration Great Yarmouth Borough Council (202119372) Case 202119372 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and humidity; other repairs to the property, … 30 Nov 2023 Maladministration Havering Council (202213065) Case 202213065 · Managing Relations The complaint is about the redress offered by the landlord following its handling of: Repairs and pest control. The complaint … 30 Nov 2023 Maladministration Lambeth Council (202103898) Case 202103898 · Managing Relations The complaint is about the landlord’s handling of: repairs to windows, roof and back door. reports of damp and mould … 30 Nov 2023 Maladministration Nottingham City Council (202213831) Case 202213831 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns relating to the retrofit improvement to his property; and … 30 Nov 2023 Maladministration South Holland District Council (202111751) Case 202111751 · Information and data management The complaint is about the landlord’s handling of: The resident’s kitchen adaptation works. The resident’s complaint. The Ombudsman also assessed … 30 Nov 2023 Maladministration South Kesteven District Council (202204512) Case 202204512 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property and the associated delays. The associated complaint. 30 Nov 2023 Partial Maladministration South Tyneside Council (202207333) Case 202207333 · ASB/Abuse/Nuisance The complaint is about the landlord’s; handling of the resident’s reports of antisocial behaviour (ASB). response to the resident’s reports … 30 Nov 2023 Southwark Council (202005263) Case 202005263 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2015 and 2020. The … 30 Nov 2023 Partial Maladministration Southwark Council (202214181) Case 202214181 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Rehousing application. Reports of anti social behaviour (ASB). Formal complaint. 29 Nov 2023 No Maladministration Blackpool Council (202122535) Case 202122535 · Financial This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy … 29 Nov 2023 Maladministration Clarion Housing Association Limited (202121522) Case 202121522 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint … 29 Nov 2023 Eastbourne Borough Council (202220188) Case 202220188 · Old Property Condition migrated-2025 REPORT COMPLAINT 202220188 Eastbourne Borough Council 28 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Nov 2023 Maladministration Hackney Council (202117182) Case 202117182 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould throughout the property. Handling of … 29 Nov 2023 Maladministration Southampton City Council (202211765) Case 202211765 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of reports of antisocial behaviour in the resident’s neighbourhood. We have also decided … 28 Nov 2023 Maladministration Derby City Council (202212102) Case 202212102 · Local Authority / ALMO or TMO REPORT COMPLAINT 202212102 Derby City Council 17 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Nov 2023 Maladministration Gateshead Metropolitan Borough Council (202128113) Case 202128113 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of water ingress at his property. The Ombudsman has … 28 Nov 2023 Partial Maladministration North Yorkshire Council (202205439) Case 202205439 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti social behaviour (ASB). Noise nuisance. The Ombudsman … 28 Nov 2023 Maladministration Southwark Council (202120712) Case 202120712 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of antisocial behaviour (ASB) about a neighbour, and its response to … 27 Nov 2023 Reasonable Redress Southwark Council (202206334) Case 202206334 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of missing window keys. Complaint handling. 27 Nov 2023 Partial Maladministration Welwyn Hatfield Borough Council (202216776) Case 202216776 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: its subcontractor removing and disposing of her furniture … 27 Nov 2023 Partial Maladministration Westminster City Council (202126345) Case 202126345 · Financial The complaint is about the landlord’s: Response to the resident’s reports about service charges, including administration, provision of services and … 24 Nov 2023 Outside Jurisdiction Westminster City Council (202207113) Case 202207113 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property. 23 Nov 2023 Maladministration Camden Council (202208606) Case 202208606 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks from the property above. 23 Nov 2023 Maladministration Lambeth Council (202115517) Case 202115517 · Financial The complaint is about the landlord’s: Response to the resident’s concerns in relation to paying service charges for services not … 21 Nov 2023 Partial Maladministration Birmingham City Council (202207224) Case 202207224 · Managing Relations The complaint is about the landlord’s: response to the resident’s request to be rehoused. handling of a leak and follow … 17 Nov 2023 Maladministration Birmingham City Council (202210771) Case 202210771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and racial abuse. The Ombudsman … 16 Nov 2023 Partial Maladministration Haringey London Borough Council (202223203) Case 202223203 · Financial The complaint is about: The level and reasonableness of the landlord's service charges for major works for a fire door … 16 Nov 2023 Maladministration Stoke-on-Trent City Council (202216660) Case 202216660 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of cracks appearing in the walls of the property. … 16 Nov 2023 Partial Maladministration Westminster City Council (202201379) Case 202201379 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The residents’ concerns about its handling of a leak into the flat … 15 Nov 2023 Partial Maladministration Kingston upon Thames Council (202206264) Case 202206264 · Information and data management The complaint is about: The landlord’s handling of repairs to the outhouse. The landlord’s communication about repairs. The landlord’s handling … 14 Nov 2023 Partial Maladministration Bristol City Council (202218917) Case 202218917 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about a neighbour. The resident’s … 14 Nov 2023 Maladministration Islington Council (202217372) Case 202217372 · Managing Relations The complaint is about: The landlord’s handling of repairs to a faulty centrifugal fan. The landlord’s complaint handling. 13 Nov 2023 Partial Maladministration Great Yarmouth Borough Council (202125602) Case 202125602 · Financial The complaint is about the landlord’s response to: The resident’s reports of damp and mould and outstanding repair issues at … 13 Nov 2023 Maladministration Lewisham Council (202124493) Case 202124493 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to: The guttering. The roof leak. 10 Nov 2023 No Maladministration Charnwood Borough Council (202215660) Case 202215660 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial … 10 Nov 2023 Maladministration Lambeth Council (202203297) Case 202203297 · Managing Relations The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s complaint handling. 10 Nov 2023 Maladministration Wigan Metropolitan Borough Council (202126740) Case 202126740 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated formal complaint. 9 Nov 2023 Maladministration Birmingham City Council (202204579) Case 202204579 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs reported by the resident about a leak, and subsequent damp and … 9 Nov 2023 Maladministration Southwark Council (202210187) Case 202210187 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of disrepair issues causing pest infestations including rats, mice …