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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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14 Apr 2025 Reasonable Redress Home Group Limited (202327189) Case 202327189 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home. 14 Apr 2025 Partial Maladministration Moat Homes Limited (202421080) Case 202421080 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 14 Apr 2025 Partial Maladministration Places for People Group Limited (202314748) Case 202314748 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a … 11 Apr 2025 Maladministration A2Dominion Housing Group Limited (202325318) Case 202325318 · Estate Management The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. … 11 Apr 2025 Partial Maladministration Bromford Housing Group Limited (202303289) Case 202303289 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has … 11 Apr 2025 Maladministration Bromford Housing Group Limited (202326102) Case 202326102 · Managing Relations The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has … 11 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202330464) Case 202330464 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a carbon monoxide leak from the boiler. We … 11 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202414657) Case 202414657 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman … 11 Apr 2025 Maladministration First Choice Homes Oldham Limited (202327125) Case 202327125 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s complaints about damp and mould between 2022 and 2024. 11 Apr 2025 Reasonable Redress ForHousing Limited (202322778) Case 202322778 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 11 Apr 2025 Reasonable Redress LiveWest Homes Limited (202327070) Case 202327070 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a … 11 Apr 2025 Maladministration Northamptonshire Rural Housing Association Limited (202336828) Case 202336828 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for a boiler repair. 11 Apr 2025 Partial Maladministration One Vision Housing Limited (202417735) Case 202417735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) from neighbours, including noise nuisance, … 11 Apr 2025 Maladministration Orbit Housing Association Limited (202313975) Case 202313975 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal roof. Associated complaint. 11 Apr 2025 Partial Maladministration Stonewater Limited (202310853) Case 202310853 · Financial This complaint is about: The level of service charges and the resident’s liability to pay them. The landlord’s communication with … 10 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202309547) Case 202309547 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling. 10 Apr 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202327342) Case 202327342 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with his boiler. Associated formal complaint. 10 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322903) Case 202322903 · Financial The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns … 10 Apr 2025 Maladministration The Guinness Partnership Limited (202322465) Case 202322465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) concerning her neighbour below. 10 Apr 2025 Maladministration The Riverside Group Limited (202317003) Case 202317003 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a gutter leak. 9 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202308011) Case 202308011 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. … 9 Apr 2025 Maladministration GreenSquareAccord Limited (202341955) Case 202341955 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident's reports about problems with the electrics in her home. 8 Apr 2025 Maladministration Bromford Housing Group Limited (202322494) Case 202322494 · Planned Works The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 8 Apr 2025 Maladministration Eastlight Community Homes Limited (202341576) Case 202341576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s … 8 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202333526) Case 202333526 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs. 8 Apr 2025 Maladministration Hyde Housing Association Limited (202428132) Case 202428132 · Managing Relations The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint. 8 Apr 2025 Partial Maladministration Irwell Valley Housing Association Limited (202324785) Case 202324785 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s personal data. the … 8 Apr 2025 Maladministration Midland Heart Limited (202303515) Case 202303515 · Managing Relations The complaint is about the landlord’s handling of: Works to install a replacement kitchen. The associated complaint. 8 Apr 2025 Mediation Nottingham Community Housing Association Limited (202320614) Case 202320614 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s front door. 8 Apr 2025 Maladministration Orbit Housing Association Limited (202335833) Case 202335833 · Financial The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. … 8 Apr 2025 Maladministration Paragon Asra Housing Limited (202340217) Case 202340217 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 8 Apr 2025 Maladministration Places for People Group Limited (202419212) Case 202419212 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s … 8 Apr 2025 Maladministration Stonewater Limited (202421852) Case 202421852 · Information and data management The complaint is about the landlord’s handling of the resident's: Reports of damp and mould. Concerns about the communal area. … 7 Apr 2025 Maladministration Aster Group Limited (202324111) Case 202324111 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing … 7 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202302863) Case 202302863 · Managing Relations The complaint is about the landlord’s handling of: The resident's request for hot water and heating repairs. The associated complaint. 7 Apr 2025 Partial Maladministration The Riverside Group Limited (202331764) Case 202331764 · Financial This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because … 7 Apr 2025 Partial Maladministration Vivid Housing Limited (202341328) Case 202341328 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs. Complaint handling. 4 Apr 2025 Maladministration Accent Housing Limited (202327198) Case 202327198 · Planned Works The complaint is about the landlord’s handling of: Reports of damp and mould. Repairs to the kitchen. 4 Apr 2025 Maladministration Curo Places Limited (202320936) Case 202320936 · Managing Relations The complaint is about: The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The … 4 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202324511) Case 202324511 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace … 4 Apr 2025 No Maladministration Jigsaw Homes Group Limited (202327207) Case 202327207 · Estate Management The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years. 4 Apr 2025 Partial Maladministration Regenda Limited (202410650) Case 202410650 · Managing Relations The complaint is about the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about … 4 Apr 2025 Partial Maladministration Torus62 Limited (202318532) Case 202318532 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) including an assault by a … 3 Apr 2025 Maladministration Clarion Housing Association Limited (202316149) Case 202316149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. … 3 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202307147) Case 202307147 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property … 2 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202321703) Case 202321703 · Financial This complaint is about the landlord sending a rent arrears letter to the resident. 1 Apr 2025 Partial Maladministration Futures Housing Group Limited (202317660) Case 202317660 · Financial The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations … 31 Mar 2025 Maladministration Aster Group Limited (202320887) Case 202320887 · Financial The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also … 31 Mar 2025 Maladministration Bolton at Home Limited (202330496) Case 202330496 · Estate Management The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints … 31 Mar 2025 Maladministration Cheltenham Borough Homes Limited (202222578) Case 202222578 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling.