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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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26 Jan 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202124220) Case 202124220 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the property and damage to the resident’s carpet. Reports of … 25 Jan 2024 Severe Maladministration Lambeth Council (202215719) Case 202215719 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of asbestos related repairs at the property. Handling of the resident’s request for … 24 Jan 2024 No Maladministration Birmingham City Council (202212344) Case 202212344 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise … 24 Jan 2024 Maladministration Camden Council (202218919) Case 202218919 · Financial The complaint is about the landlord’s handling of: The resident’s reports of no gas supply in the property to enable … 24 Jan 2024 Maladministration Camden Council (202303779) Case 202303779 · Estate Management The complaint is about the landlord's response to the resident’s request for a parking space. The Ombudsman has also investigated … 24 Jan 2024 Maladministration Lewisham Council (202209215) Case 202209215 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of cracks in his property and the communal areas. … 24 Jan 2024 Maladministration Lewisham Council (202227447) Case 202227447 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal areas. … 24 Jan 2024 Maladministration Welwyn Hatfield Borough Council (202218216) Case 202218216 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of an ongoing leak. The resident’s complaint. The investigation also considers … 23 Jan 2024 Maladministration Camden Council (202126642) Case 202126642 · Financial The complaint is about the landlord’s handling of: The resident’s requests for it to remove and reimburse her service charges … 23 Jan 2024 Maladministration Hammersmith and Fulham Council (202225426) Case 202225426 · Managing Relations The complaint is about delays in the landlord installing a fan in the bathroom. The Ombudsman has also considered the … 23 Jan 2024 Maladministration North West Leicestershire District Council (202205460) Case 202205460 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed to her mother’s tenancy. 22 Jan 2024 Partial Maladministration East Riding of Yorkshire Council (202207866) Case 202207866 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the resident’s property. Reports of noise nuisance and antisocial behaviour … 22 Jan 2024 Partial Maladministration Woking Borough Council (202206712) Case 202206712 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and harassment; Concerns about a … 19 Jan 2024 Maladministration Camden Council (202217163) Case 202217163 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint 19 Jan 2024 No Maladministration Eastbourne Borough Council (202215189) Case 202215189 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives. 19 Jan 2024 Partial Maladministration North Kesteven District Council (202225117) Case 202225117 · Managing Relations The complaint is about: The property’s condition on letting and the time taken for the landlord to complete the subsequent … 18 Jan 2024 Partial Maladministration Birmingham City Council (202204007) Case 202204007 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) against neighbour A. An ASB … 17 Jan 2024 No Maladministration Bristol City Council (202117653) Case 202117653 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property including: The removal of a wire fence … 16 Jan 2024 Maladministration Hammersmith and Fulham Council (202229120) Case 202229120 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the wet room. 16 Jan 2024 No Maladministration Leicester City Council (202215676) Case 202215676 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter … 16 Jan 2024 Severe Maladministration Tower Hamlets Council (202307247) Case 202307247 · Managing Relations The complaint is about the landlord’s handling of: The resident’s window repairs. The complaint. 15 Jan 2024 Partial Maladministration Dudley Metropolitan Borough Council (202121250) Case 202121250 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. Handing of … 15 Jan 2024 Maladministration Harlow District Council (202209329) Case 202209329 · Financial The complaint is about the landlord’s response to the resident’s: queries about heating and hot water charges. concerns about loft … 15 Jan 2024 Partial Maladministration Portsmouth City Council (202201665) Case 202201665 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from her neighbour. The associated formal … 11 Jan 2024 Partial Maladministration Cornwall Council (202117201) Case 202117201 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's reports of antisocial behaviour (ASB). Handling of the installation of … 10 Jan 2024 Partial Maladministration Stoke-on-Trent City Council (202217123) Case 202217123 · Financial The complaint is regarding the landlord’s: Sharing of the resident’s personal data with utility companies. Management of the resident’s rent … 9 Jan 2024 Partial Maladministration Southwark Council (202112398) Case 202112398 · Managing Relations The complaint is about the landlord’s response to the resident’s report of leaks from a neighbouring property. The Ombudsman has … 9 Jan 2024 Maladministration Waltham Forest Council (202111996) Case 202111996 · Information and data management This complaint is about the landlord’s handling of requests for information from its external insurance provider. The Ombudsman has also … 8 Jan 2024 Maladministration Nottingham City Council (202227250) Case 202227250 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Major works to the communal parts of the building. Its potential purchase … 5 Jan 2024 Partial Maladministration Camden Council (202014959) Case 202014959 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Decision to serve her a ‘notice of seeking possession’ (NOSP). Handling of her … 22 Dec 2023 Partial Maladministration Camden Council (202216066) Case 202216066 · Financial The complaint is regarding: The landlord’s handling of service charge consultation. The landlord’s response to the resident’s concerns about estate … 22 Dec 2023 Lambeth Council (202203490) Case 202203490 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property and the resident’s reports of damp and … 22 Dec 2023 Maladministration Lambeth Council (202212247) Case 202212247 · Managing Relations The complaint is about: The landlord’s response to the resident’s requests for it replace her property’s draughty windows, front door … 22 Dec 2023 Maladministration Reading Borough Council (202215361) Case 202215361 · Information and data management The complaint is about information the landlord provided about the applicant’s right to a mutual exchange. The Ombudsman has also … 21 Dec 2023 Partial Maladministration Basildon Borough Council (202223904) Case 202223904 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s handling of repairs to … 21 Dec 2023 Maladministration Camden Council (202219378) Case 202219378 · Information and data management The complaint is about the landlord's: Handling of a leaking roof causing water damage to the property. Complaints handling. The … 21 Dec 2023 Maladministration Hackney Council (202225651) Case 202225651 · Managing Relations The complaint is about the landlord’s handling of repairs to windows. The Ombudsman has also decided to investigate the landlord’s … 21 Dec 2023 Maladministration Norwich City Council (202234907) Case 202234907 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 21 Dec 2023 Reasonable Redress Thurrock Council (202202533) Case 202202533 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) against his neighbour. The landlord’s … 21 Dec 2023 Maladministration Waverley Borough Council (202223467) Case 202223467 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of anti-social behaviour (ASB). queries about the back garden … 20 Dec 2023 Partial Maladministration City of Doncaster Council (202205052) Case 202205052 · Managing Relations The complaint is about the landlord’s: Handling of the repair to the gable end wall of the property. Response to … 20 Dec 2023 Maladministration Haringey London Borough Council (202123490) Case 202123490 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of ASB between May 2022 and August 2022. Response … 20 Dec 2023 Partial Maladministration Islington Council (202217948) Case 202217948 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about squirrels at his property. The Ombudsman has also … 20 Dec 2023 Maladministration Lewisham Council (202105460) Case 202105460 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise and fouling caused by birds. The Ombudsman … 19 Dec 2023 Partial Maladministration Bristol City Council (202118413) Case 202118413 · ASB/Abuse/Nuisance REPORT COMPLAINT 202118413 Bristol City Council 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Dec 2023 Partial Maladministration Rotherham Metropolitan Borough Council (202210367) Case 202210367 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s concerns about the type of tenancy issued, lack of welcome … 19 Dec 2023 Maladministration Southwark Council (202300194) Case 202300194 · Managing Relations The complaint is about the landlord's handling of reports of damp and mould. The Ombudsman has also considered the landlord’s … 15 Dec 2023 Maladministration Westminster City Council (202210315) Case 202210315 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak into the resident’s property. The associated complaint. 14 Dec 2023 Partial Maladministration Islington Council (202111325) Case 202111325 · ASB/Abuse/Nuisance REPORT COMPLAINT 202111325 Islington Council 14 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Dec 2023 Maladministration Thurrock Council (202220272) Case 202220272 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate crime.