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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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25 Apr 2025 Maladministration Accent Housing Limited (202314860) Case 202314860 · Managing Relations The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling. 25 Apr 2025 Severe Maladministration One Housing Group Limited (202322111) Case 202322111 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in her property. 25 Apr 2025 Maladministration Origin Housing Limited (202223894) Case 202223894 · Estate Management The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges. 25 Apr 2025 Reasonable Redress Stonewater Limited (202325998) Case 202325998 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling. 25 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202335557) Case 202335557 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint. 25 Apr 2025 Reasonable Redress Torus62 Limited (202330480) Case 202330480 · Responsive repairs/activity The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating. 25 Apr 2025 Partial Maladministration Torus62 Limited (202416059) Case 202416059 · Information and data management The complaint is about the landlord’s handling of: Repairs to the wet room. Repairs to the heating and hot water … 25 Apr 2025 No Maladministration Yorkshire Housing Limited (202326472) Case 202326472 · Estate Management REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Apr 2025 Maladministration Believe Housing Limited (202343170) Case 202343170 · Managing Relations REPORT COMPLAINT 202343170 Believe Housing Limited 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Apr 2025 No Maladministration bpha Limited (202312405) Case 202312405 · Estate Management The complaint is about the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. … 24 Apr 2025 No Maladministration Clarion Housing Association Limited (202326450) Case 202326450 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom … 24 Apr 2025 Partial Maladministration East Midlands Housing Group Limited (202308841) Case 202308841 · Financial The complaint is about: The landlord’s handling of the resident's service charge administration. The level and reasonableness of the resident’s … 24 Apr 2025 Partial Maladministration First Choice Homes Oldham Limited (202345542) Case 202345542 · Information and data management The complaint is about: The landlord placing a warning marker about the resident on its systems. The landlord’s complaint handling. 24 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202346620) Case 202346620 · Managing Relations The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of … 24 Apr 2025 Partial Maladministration Places for People Group Limited (202303263) Case 202303263 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated … 23 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202231456) Case 202231456 · Financial The complaint is about the landlord’s handling of compensation. We have also investigated the landlord’s complaint handling. 23 Apr 2025 Partial Maladministration Gentoo Group Limited (202417253) Case 202417253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move. 23 Apr 2025 Partial Maladministration Onward Homes Limited (202302512) Case 202302512 · Financial The complaint is about: The level and increase of service charges. The landlord’s handling of requests for information about service … 23 Apr 2025 Maladministration Stonewater Limited (202319832) Case 202319832 · Managing Relations The complaint is about the landlord’s handling of the resident’s door and window replacements. We have also considered the landlord’s … 23 Apr 2025 Maladministration The Guinness Partnership Limited (202318314) Case 202318314 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs. 22 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202410492) Case 202410492 · Financial The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports … 22 Apr 2025 Maladministration Clarion Housing Association Limited (202315657) Case 202315657 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects. 22 Apr 2025 Maladministration One Housing Group Limited (202322848) Case 202322848 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The … 22 Apr 2025 Maladministration Stonewater Limited (202325080) Case 202325080 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 17 Apr 2025 Maladministration A2Dominion Housing Group Limited (202342384) Case 202342384 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to … 17 Apr 2025 Reasonable Redress Places for People Group Limited (202333234) Case 202333234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of … 17 Apr 2025 Reasonable Redress Sparrow Shared Ownership Limited (202314747) Case 202314747 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of … 17 Apr 2025 Partial Maladministration Stockport Homes Limited (202330682) Case 202330682 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the roof, including the required insulation. Reports of … 16 Apr 2025 Maladministration Abri Group Limited (202320191) Case 202320191 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of low water pressure. 16 Apr 2025 Maladministration Cobalt Housing Limited (202335451) Case 202335451 · Information and data management The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting … 16 Apr 2025 Partial Maladministration Curo Places Limited (202335149) Case 202335149 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s … 16 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202337396) Case 202337396 · Financial The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including … 16 Apr 2025 Partial Maladministration Origin Housing Limited (202320468) Case 202320468 · Estate Management The resident’s complaint is about the landlord's handling of: Reports about the quality of cleaning in the building. Repairs to … 16 Apr 2025 Partial Maladministration The Riverside Group Limited (202317326) Case 202317326 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour and ASB … 16 Apr 2025 Partial Maladministration Torus62 Limited (202323921) Case 202323921 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following the completion of work … 15 Apr 2025 Maladministration Aster Group Limited (202327863) Case 202327863 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked … 15 Apr 2025 Maladministration Home Group Limited (202426535) Case 202426535 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 15 Apr 2025 No Maladministration Hyde Housing Association Limited (202337994) Case 202337994 · Health and Safety (inc. building safety) The landlord’s response to the resident’s report of a fire alarm setting off. 15 Apr 2025 Maladministration Moat Homes Limited (202400899) Case 202400899 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about his communication needs. 15 Apr 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202322929) Case 202322929 · Financial The complaint is about the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable … 15 Apr 2025 Partial Maladministration Richmond Housing Partnership Limited (202338024) Case 202338024 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of damp and mould. Request to renew the windows. … 15 Apr 2025 Reasonable Redress Stockport Homes Limited (202322767) Case 202322767 · Responsive repairs/activity The complaint is about the landlord’s handling of a mould wash treatment. 15 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202321575) Case 202321575 · Responsive repairs/activity The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services. 15 Apr 2025 Partial Maladministration Torus62 Limited (202226734) Case 202226734 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for a new rear fence. Report of a leaking … 15 Apr 2025 No Maladministration Yorkshire Housing Limited (202417344) Case 202417344 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint. 14 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202330901) Case 202330901 · Managing Relations The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty … 14 Apr 2025 Maladministration Aster Group Limited (202321356) Case 202321356 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 14 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202120114) Case 202120114 · Managing Relations The complaint is about the landlord’s handling of repairs to the front entrance door. The Ombudsman has also considered the … 14 Apr 2025 Maladministration East Midlands Housing Group Limited (202310530) Case 202310530 · Planned Works The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports … 14 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202429481) Case 202429481 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress and associated damp and mould. complaint.