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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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14 Feb 2024 Partial Maladministration Birmingham City Council (202111174) Case 202111174 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the building following her reports … 14 Feb 2024 Maladministration Crawley Borough Council (202201018) Case 202201018 · Managing Relations The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. … 14 Feb 2024 Partial Maladministration Islington Council (202119874) Case 202119874 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Outstanding repairs to the kitchen units. The replacement … 14 Feb 2024 Maladministration Leeds City Council (202219543) Case 202219543 · Managing Relations The complaint is about: The landlord's response to a reported leak. The landlord’s handling of the resident’s report of damage … 14 Feb 2024 Maladministration Milton Keynes City Council (202102710) Case 202102710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The … 13 Feb 2024 Maladministration Haringey London Borough Council (202222160) Case 202222160 · Managing Relations The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the … 13 Feb 2024 Maladministration Southwark Council (202218329) Case 202218329 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb … 12 Feb 2024 Maladministration Wandsworth Council (202208885) Case 202208885 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs, in particular: Kitchen units. Cracks in the … 9 Feb 2024 Maladministration Westminster City Council (202223813) Case 202223813 · Information and data management This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman … 8 Feb 2024 No Maladministration Birmingham City Council (202229132) Case 202229132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for replacement windows. 8 Feb 2024 Outside Jurisdiction Hammersmith and Fulham Council (202224400) Case 202224400 · Managing Relations This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered. 8 Feb 2024 Maladministration Haringey London Borough Council (202221780) Case 202221780 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs. 7 Feb 2024 Partial Maladministration Redditch Borough Council (202216595) Case 202216595 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without … 7 Feb 2024 Maladministration Sheffield City Council (201902716) Case 201902716 · Managing Relations The residents have complained about the landlord’s handling of repairs issues, in particular: The installation of a new front door. … 6 Feb 2024 Maladministration Birmingham City Council (202217239) Case 202217239 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a replacement kitchen. This Service has also investigated … 5 Feb 2024 Partial Maladministration Lambeth Council (202127127) Case 202127127 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the … 5 Feb 2024 Maladministration Lambeth Council (202213082) Case 202213082 · Managing Relations REPORT COMPLAINT 202213082 Lambeth Council 5 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 5 Feb 2024 Partial Maladministration St Albans City and District Council (202202633) Case 202202633 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Rehousing application. The Ombudsman has also … 2 Feb 2024 Maladministration Wolverhampton City Council (202208141) Case 202208141 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: Requests for repairs. Requests for tree maintenance. A request to replace … 1 Feb 2024 Maladministration Camden Council (202215089) Case 202215089 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to refurbish her kitchen. The Ombudsman has also investigated … 1 Feb 2024 Maladministration Mid Devon District Council (202228837) Case 202228837 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman … 1 Feb 2024 Maladministration Stoke-on-Trent City Council (202221758) Case 202221758 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a request to complete repairs in the resident’s bathroom. 31 Jan 2024 Partial Maladministration Birmingham City Council (202213968) Case 202213968 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and … 31 Jan 2024 Maladministration Blackpool Council (202213281) Case 202213281 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her … 31 Jan 2024 Partial Maladministration Cambridge City Council (201913783) Case 201913783 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of issues with the condition of the property. The … 31 Jan 2024 Partial Maladministration Epping Forest District Council (202125385) Case 202125385 · Managing Relations The complaint is about the landlord’s handling of: reports of leaks, damp and mould in the property. repairs needed in … 31 Jan 2024 Maladministration Haringey London Borough Council (202217942) Case 202217942 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s … 31 Jan 2024 Outside Jurisdiction Islington Council (202213754) Case 202213754 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and … 31 Jan 2024 Maladministration Norwich City Council (202224333) Case 202224333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and request for repairs following a leak. … 31 Jan 2024 Partial Maladministration Southwark Council (202123229) Case 202123229 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of associated remedial works, … 31 Jan 2024 Maladministration Southwark Council (202209262) Case 202209262 · Managing Relations The complaint is about the landlord’s handling of property adaptations. The Ombudsman has also decided to investigate the landlord’s complaint … 31 Jan 2024 Maladministration Southwark Council (202216877) Case 202216877 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to his reports of anti-social behaviour (ASB) and a neighbour’s reports of … 31 Jan 2024 Partial Maladministration Westminster City Council (202218960) Case 202218960 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports about a pest infestation. antisocial behaviour (ASB). the resident’s … 31 Jan 2024 Wigan Metropolitan Borough Council (202207109) Case 202207109 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB) from a neighbour. Handling of … 30 Jan 2024 Maladministration Birmingham City Council (202216687) Case 202216687 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to her flooring. The Ombudsman has … 30 Jan 2024 Partial Maladministration Camden Council (202214399) Case 202214399 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the behaviour of and works outstanding by contractors. … 30 Jan 2024 Maladministration Camden Council (202233157) Case 202233157 · Managing Relations The resident’s complaint is about the landlord’s: Response to the resident’s reports of faults with the heating and hot water … 30 Jan 2024 Partial Maladministration Hammersmith and Fulham Council (202227306) Case 202227306 · Managing Relations The complaint is about the landlord’s handling of reports of flooding and damage to the resident’s shed. The Ombudsman has … 30 Jan 2024 Partial Maladministration Islington Council (202212996) Case 202212996 · Managing Relations REPORT COMPLAINT 202212996 Islington Council 30 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Jan 2024 Partial Maladministration Islington Council (202216255) Case 202216255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a 2-person warning flag to be removed from … 30 Jan 2024 Maladministration Lambeth Council (202109540) Case 202109540 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concern about charges for communal heating. Complaint. 30 Jan 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202212984) Case 202212984 · Managing Relations The complaint is about t he landlord’s response to resident’s reports about the condition of: The plastering in the property. … 30 Jan 2024 Outside Jurisdiction Stevenage Borough Council (202205985) Case 202205985 · Information and data management The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement … 30 Jan 2024 No Maladministration Swindon Borough Council (202213870) Case 202213870 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property. 29 Jan 2024 Partial Maladministration Leicester City Council (202217141) Case 202217141 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s report of anti-social behaviour. The landlord’s request for the resident … 29 Jan 2024 Partial Maladministration Mansfield District Council (202220640) Case 202220640 · Financial The complaint is about the: Landlord’s handling of the resident’s rent account. Conduct of the landlord’s staff. 29 Jan 2024 Maladministration Southwark Council (202122806) Case 202122806 · Managing Relations The complaint is about: The landlord’s handling of repair works following burst pipes and flooding. The landlord’s handling of the … 29 Jan 2024 Maladministration Waltham Forest Council (202200694) Case 202200694 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs: Arising from a leak in the bathroom, and the subsequent … 26 Jan 2024 Partial Maladministration Camden Council (202205534) Case 202205534 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Right-to-Buy application. Requests for reasonable adjustments. Reports of damp and … 26 Jan 2024 Partial Maladministration Haringey London Borough Council (202222316) Case 202222316 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repair issues in the property, including damp and …