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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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30 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202334007) Case 202334007 · Managing Relations The complaint is about the landlord’s handling of the renewal of the windows and front door. floorboard repairs. The Ombudsman … 30 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202400610) Case 202400610 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs including damp and mould, defective windows, and … 30 Apr 2025 Maladministration Habinteg Housing Association Limited (202322067) Case 202322067 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Wet room repairs. The resident’s complaint. 30 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202413056) Case 202413056 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour. 30 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202322689) Case 202322689 · Financial The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The … 30 Apr 2025 Maladministration One Housing Group Limited (202413150) Case 202413150 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. 30 Apr 2025 Partial Maladministration Onward Homes Limited (202234766) Case 202234766 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of structural repairs to … 30 Apr 2025 Partial Maladministration Orbit Group Limited (202411340) Case 202411340 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint. 30 Apr 2025 Maladministration Paragon Asra Housing Limited (202233884) Case 202233884 · Financial The complaint is about the landlord’s handling of: The resident’s requests for explanations and evidence for increases to her service … 30 Apr 2025 Maladministration Paragon Asra Housing Limited (202319954) Case 202319954 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 30 Apr 2025 Reasonable Redress Penge Churches Housing Association Limited (202323909) Case 202323909 · Responsive repairs/activity This complaint is about the landlord’s handling of reports of water ingress. 30 Apr 2025 Maladministration Places for People Group Limited (202412933) Case 202412933 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs … 30 Apr 2025 Partial Maladministration Places for People Group Limited (202419425) Case 202419425 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 30 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322872) Case 202322872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated … 30 Apr 2025 Maladministration The Community Housing Group Limited (202426589) Case 202426589 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. … 30 Apr 2025 Maladministration The Guinness Partnership Limited (202318752) Case 202318752 · Managing Relations The complaint is about: The resident's reports of faulty windows resulting in damp and mould. The resident's reports of faulty … 30 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202322043) Case 202322043 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, … 30 Apr 2025 Maladministration Thirteen Housing Group Limited (202414559) Case 202414559 · Responsive repairs/activity The complaint is about the landlord's handling of reports of damp and mould and the associated repairs. 30 Apr 2025 Reasonable Redress Thrive Homes Limited (202400096) Case 202400096 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of anti-social behaviour (ASB). 30 Apr 2025 No Maladministration Together Housing Association Limited (202327211) Case 202327211 · Financial The complaint is about the resident’s concerns about the landlord’s handling of his rent account. 30 Apr 2025 Partial Maladministration Together Housing Association Limited (202339241) Case 202339241 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of repairs to the flooring; associated complaint. 30 Apr 2025 Partial Maladministration Torus62 Limited (202329651) Case 202329651 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint. 30 Apr 2025 Maladministration Vico Homes Limited (202414925) Case 202414925 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 30 Apr 2025 Partial Maladministration Wandle Housing Association Limited (202425702) Case 202425702 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB). reports of an outstanding repair … 29 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202225008) Case 202225008 · Managing Relations The complaint is about the landlord’s handling of: Repairs to gaps to doors. Porch tile repairs. The aerial not functioning. … 29 Apr 2025 Partial Maladministration Hundred Houses Society Limited (202423589) Case 202423589 · Financial The complaint is about the landlord’s response to the resident’s: Concerns regarding access for gas safety checks (AGS). Reports of … 29 Apr 2025 Partial Maladministration Orbit Housing Association Limited (202321905) Case 202321905 · Managing Relations The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint. 29 Apr 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202321903) Case 202321903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas . 29 Apr 2025 Maladministration Rochdale Boroughwide Housing Limited (202323080) Case 202323080 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for: A radiator to be to be installed in … 29 Apr 2025 Partial Maladministration Stonewater Limited (202413372) Case 202413372 · Information and data management The complaint is about the landlord’s response to the resident’s: reports of water ingress and associated damp and mould. complaint. … 29 Apr 2025 Maladministration The Riverside Group Limited (202315925) Case 202315925 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of … 29 Apr 2025 Partial Maladministration The Riverside Group Limited (202321479) Case 202321479 · Managing Relations The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint. 29 Apr 2025 Maladministration The Riverside Group Limited (202330237) Case 202330237 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was … 29 Apr 2025 Maladministration Thirteen Housing Group Limited (202234205) Case 202234205 · Managing Relations The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered … 29 Apr 2025 Mediation Torus62 Limited (202405696) Case 202405696 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property. 29 Apr 2025 No Maladministration Vico Homes Limited (202317286) Case 202317286 · ASB/Abuse/Nuisance The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its … 28 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202228086) Case 202228086 · Managing Relations This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling. 28 Apr 2025 Maladministration Abri Group Limited (202233472) Case 202233472 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling … 28 Apr 2025 Maladministration Abri Group Limited (202234471) Case 202234471 · Estate Management The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. … 28 Apr 2025 Maladministration Bromford Housing Group Limited (202407342) Case 202407342 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 Apr 2025 Partial Maladministration Castles & Coasts Housing Association Limited (202317613) Case 202317613 · Estate Management The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her … 28 Apr 2025 Maladministration Cornwall Housing Limited (202431990) Case 202431990 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about damp and mould. 28 Apr 2025 Partial Maladministration East Midlands Housing Group Limited (202430025) Case 202430025 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 28 Apr 2025 Partial Maladministration Sage Rented Limited (SRL) (202311732) Case 202311732 · Managing Relations The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman … 28 Apr 2025 Partial Maladministration Shepherds Bush Housing Association Limited (202324063) Case 202324063 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould and associated repairs. Pest control reports. Antisocial Behaviour (ASB). 28 Apr 2025 Maladministration Stonewater Limited (202329440) Case 202329440 · Financial The complaint is about the landlord’s handling of: The resident's requests for repairs following a flood. The resident’s request for … 28 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202406803) Case 202406803 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of … 28 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202432658) Case 202432658 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and … 28 Apr 2025 Reasonable Redress Vivid Housing Limited (202328475) Case 202328475 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling. 25 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202335032) Case 202335032 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. …