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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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29 Feb 2024 Maladministration Lambeth Council (202009981) Case 202009981 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the property and garden. The Ombudsman … 29 Feb 2024 Partial Maladministration Leeds City Council (202219878) Case 202219878 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property after void. Handling … 29 Feb 2024 Maladministration Lewisham Council (202008088) Case 202008088 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: 29 Feb 2024 Severe Maladministration Lewisham Council (202217650) Case 202217650 · Estate Management The complaint is about the landlord’s handling: of repairs to the property roof. of the resident’s complaint. We have also … 29 Feb 2024 Partial Maladministration Mid Devon District Council (202215292) Case 202215292 · Information and data management The complaint is about: the landlord’s decision to issue the resident with a Notice to Quit. the landlord’s handling of … 29 Feb 2024 Partial Maladministration Southampton City Council (202215946) Case 202215946 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to the concern raised about the electrics at the property. Handling of the decant … 29 Feb 2024 Partial Maladministration South Derbyshire District Council (202226705) Case 202226705 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was … 29 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202218411) Case 202218411 · Financial The resident’s complaint is about the landlord’s handling of the: property condition at the time of being let; rent charged. 29 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202220639) Case 202220639 · ASB/Abuse/Nuisance The complaint is about the ALMO’s: Response to the resident’s reports of ASB. Response to the resident’s request for adaptations … 29 Feb 2024 Partial Maladministration Wandsworth Council (202229840) Case 202229840 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s application for rehousing. Reports of damp, mould, draughts, and lack … 29 Feb 2024 Partial Maladministration Westminster City Council (202125116) Case 202125116 · Estate Management The complaint is about the landlords: Response to the resident’s concerns about its management of access to the car park. … 28 Feb 2024 Maladministration Birmingham City Council (202210764) Case 202210764 · Managing Relations REPORT COMPLAINT 202210764 Birmingham City Council 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Feb 2024 Maladministration Hammersmith and Fulham Council (202222739) Case 202222739 · Managing Relations This complaint is about the landlord’s handling of: Repairs to, and a subsequent leak from, the resident’s toilet. The associated … 28 Feb 2024 Partial Maladministration Islington Council (202220148) Case 202220148 · Estate Management This complaint is about the landlord’s: Response to the resident’s concerns around “victimization”. Response to the resident’s concerns around leaks, … 28 Feb 2024 No Maladministration Mid Devon District Council (202207247) Case 202207247 · Financial The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to … 28 Feb 2024 Reasonable Redress Stevenage Borough Council (202216063) Case 202216063 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident concerning a fire at the block. 28 Feb 2024 Partial Maladministration Uttlesford District Council (202209854) Case 202209854 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the property, including damp and mould; Alterations made to the … 28 Feb 2024 Partial Maladministration Westminster City Council (202216982) Case 202216982 · Old Complaints Handling categories The complaint is about: The landlord’s decision not to allow amendments to the planned design of the resident’s replacement kitchen. … 27 Feb 2024 Maladministration Birmingham City Council (202200232) Case 202200232 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leaking waste pipe. The Ombudsman has also … 27 Feb 2024 Maladministration Central Bedfordshire Council (202224255) Case 202224255 · Managing Relations The complaint is about the landlord’s: Response to damp and mould following a leak in the property. Complaint handling. 27 Feb 2024 Maladministration Lambeth Council (202217300) Case 202217300 · Managing Relations The complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has decided to investigate the landlord’s … 27 Feb 2024 Maladministration Portsmouth City Council (202224228) Case 202224228 · Managing Relations The complaint is about the conduct of the landlord’s staff in relation to the: Handling of the resident’s request to … 27 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202309595) Case 202309595 · Information and data management The complaint is about the landlord’s: Handling of repairs to resolve water ingress at the property. Handling of reports of … 27 Feb 2024 Maladministration Stoke-on-Trent City Council (202122682) Case 202122682 · Managing Relations The complaint is about the landlord’s handling of concerns raised about the condition of the windows, doors, roof and guttering. … 26 Feb 2024 Partial Maladministration Canterbury City Council (202204212) Case 202204212 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the bathroom. The landlord’s … 26 Feb 2024 Partial Maladministration Islington Council (202204676) Case 202204676 · Financial The complaint is about: The landlord’s handling of the resident’s request for compensation following a power cut in the property. … 26 Feb 2024 Partial Maladministration Southampton City Council (202203451) Case 202203451 · Financial The complaint is about the landlord’s handling of the resident’s: Request to disconnect his property from the communal heating system. … 26 Feb 2024 Maladministration Southwark Council (202222991) Case 202222991 · Managing Relations The complaint is about the landlord’s: Handling of outstanding repairs in the property. Handling of damp and mould in the … 26 Feb 2024 Maladministration Welwyn Hatfield Borough Council (202121999) Case 202121999 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, and the associated decant. Complaint. 26 Feb 2024 Maladministration Westminster City Council (202224845) Case 202224845 · Managing Relations The complaint is about the landlords handling of: The resident's reports related to the supply of hot water after it … 23 Feb 2024 Maladministration Norwich City Council (202201741) Case 202201741 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in her property. Complaint handling. 23 Feb 2024 Maladministration Reading Borough Council (202224195) Case 202224195 · Old Property Condition migrated-2025 The complaint is about the landlord's response to reports of a protruding gas pipe. 23 Feb 2024 Maladministration Westminster City Council (202125781) Case 202125781 · ASB/Abuse/Nuisance The complaint is about: 22 Feb 2024 Maladministration Exeter City Council (202214034) Case 202214034 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Leaks, damp, and mould at the resident’s property. Internal and external repairs … 22 Feb 2024 Maladministration Lambeth Council (202220999) Case 202220999 · Managing Relations The complaint is about the landlords handing of leaks into the residents property and the resulting damage. The landlords handling … 22 Feb 2024 Maladministration Lambeth Council (202222640) Case 202222640 · Financial The complaint is about the landlord’s handling of the resident’s: Queries about her service charges. Formal complaint. 22 Feb 2024 Maladministration Leeds City Council (202209319) Case 202209319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding water leaking from a window and resulting damage … 22 Feb 2024 Maladministration Wealden District Council (202216732) Case 202216732 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s heat pump. 20 Feb 2024 Maladministration Haringey London Borough Council (202229540) Case 202229540 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman … 20 Feb 2024 Maladministration South Kesteven District Council (202127106) Case 202127106 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Provision of keys for the … 19 Feb 2024 Partial Maladministration City of York Council (202205355) Case 202205355 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s : Insurance claim; Subject access request (SAR); Reports of damp, … 19 Feb 2024 Partial Maladministration Exeter City Council (202213098) Case 202213098 · Managing Relations REPORT COMPLAINT 202213098 Exeter City Council 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Feb 2024 Partial Maladministration Haringey London Borough Council (202214875) Case 202214875 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning. The resident’s request to prune … 19 Feb 2024 Partial Maladministration Leeds City Council (202217967) Case 202217967 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s: Handling of the resident’s concerns about the maintenance of communal and grassy areas in … 19 Feb 2024 Maladministration St Albans City and District Council (202219922) Case 202219922 · Financial The complaint is about the landlord’s management of the section 20 consultation regarding service charges for roof renewal. The landlord’s … 18 Feb 2024 Maladministration Cambridge City Council (202223994) Case 202223994 · Estate Management The complaint is about the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s … 18 Feb 2024 Maladministration Southwark Council (202228633) Case 202228633 · Managing Relations The complaint is about the landlord’s handling of: Repair works, including the resident’s concerns about scaffolding and damage to paving … 16 Feb 2024 Maladministration Dacorum Borough Council (202206306) Case 202206306 · Managing Relations The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s … 15 Feb 2024 Maladministration Birmingham City Council (202218265) Case 202218265 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler. The landlord’s response to concerns about the conduct … 15 Feb 2024 Maladministration Camden Council (202213332) Case 202213332 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also taken …