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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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12 May 2025 Maladministration Progress Housing Association Limited (202319616) Case 202319616 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling … 12 May 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202323133) Case 202323133 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property. 12 May 2025 Maladministration The Guinness Partnership Limited (202316816) Case 202316816 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of concerns about an internal fire door. 12 May 2025 Partial Maladministration The Riverside Group Limited (202322210) Case 202322210 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about extractor fans. The landlord's complaint handling. 9 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202322161) Case 202322161 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of … 9 May 2025 Maladministration Clarion Housing Association Limited (202313687) Case 202313687 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated … 9 May 2025 Partial Maladministration Moat Homes Limited (202345146) Case 202345146 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress in the property causing mould. The … 9 May 2025 Maladministration Places for People Group Limited (202341268) Case 202341268 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. … 9 May 2025 Maladministration Places for People Group Limited (202417838) Case 202417838 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint. 9 May 2025 Maladministration The Riverside Group Limited (202318526) Case 202318526 · Estate Management The complaint is about the landlord’s handling of repairs to the communal gates. The Ombudsman has also considered the landlord’s … 8 May 2025 Maladministration Hyde Housing Association Limited (202306741) Case 202306741 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 8 May 2025 Partial Maladministration Hyde Housing Association Limited (202405328) Case 202405328 · Managing Relations The complaint is about the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during … 8 May 2025 Partial Maladministration One Vision Housing Limited (202319366) Case 202319366 · Financial The complaint is about: The landlord’s handling of the resident’s reports of no heating. The level of service charge increase. … 8 May 2025 Maladministration Poplar Housing And Regeneration Community Association Limited (202317888) Case 202317888 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by her neighbour. 8 May 2025 Partial Maladministration SHAL Housing Limited (202321204) Case 202321204 · Information and data management The complaint is about the landlord's handling of a rewire at the resident’s property, including: 8 May 2025 Maladministration The Guinness Partnership Limited (202313998) Case 202313998 · Financial The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s … 7 May 2025 Maladministration Bromford Housing Group Limited (202223880) Case 202223880 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 7 May 2025 Reasonable Redress Calico Homes Limited (202223644) Case 202223644 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of water ingress and mould. We have also considered … 7 May 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202415888) Case 202415888 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 7 May 2025 Partial Maladministration Clarion Housing Association Limited (202410568) Case 202410568 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen … 7 May 2025 Severe Maladministration Origin Housing Limited (202402900) Case 202402900 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated concerns about a … 7 May 2025 Maladministration Saffron Housing Trust Limited (202321028) Case 202321028 · Planned Works The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the … 6 May 2025 Partial Maladministration Calico Homes Limited (202323515) Case 202323515 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports about the condition of the property on moving in. … 6 May 2025 Partial Maladministration Clarion Housing Association Limited (202425929) Case 202425929 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) from the neighbour. The management transfer. Repairs … 6 May 2025 Maladministration Paragon Asra Housing Limited (202328623) Case 202328623 · Financial The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to … 6 May 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234) Case 202321234 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and … 6 May 2025 Maladministration Soha Housing Limited (202337405) Case 202337405 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor. 6 May 2025 Maladministration Stockport Homes Limited (202406883) Case 202406883 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of reported damp and mould. 6 May 2025 Maladministration The Riverside Group Limited (202324423) Case 202324423 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff. 6 May 2025 Maladministration The Riverside Group Limited (202403212) Case 202403212 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated … 6 May 2025 Maladministration Torus62 Limited (202329890) Case 202329890 · Responsive repairs/activity The complaint is about the landlord’s handling of requests for repairs to the bathroom. 2 May 2025 No Maladministration Cheshire Peaks & Plains Housing Trust Limited (202326951) Case 202326951 · Responsive repairs/activity The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio. 2 May 2025 Partial Maladministration Clarion Housing Association Limited (202323617) Case 202323617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The repair needed to the … 2 May 2025 Partial Maladministration Places for People Group Limited (202332149) Case 202332149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports made about the resident’s placement of his bins and its response … 1 May 2025 Reasonable Redress A2Dominion Housing Group Limited (202317948) Case 202317948 · Managing Relations The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling. 1 May 2025 Maladministration GreenSquareAccord Limited (202427767) Case 202427767 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). This Service has also considered … 1 May 2025 Maladministration Paragon Asra Housing Limited (202216244) Case 202216244 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. Remedial repairs. The complaint. The landlord operates … 30 Apr 2025 Maladministration bpha Limited (202331483) Case 202331483 · Financial The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of … 30 Apr 2025 Maladministration Bromford Housing Group Limited (202316639) Case 202316639 · Managing Relations The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, … 30 Apr 2025 No Maladministration Citizen Housing Group Limited (202005003) Case 202005003 · Financial The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202302489) Case 202302489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him … 30 Apr 2025 Maladministration Clarion Housing Association Limited (202309520) Case 202309520 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202320967) Case 202320967 · ASB/Abuse/Nuisance The complaint is about: the impact of the landlord’s handling of antisocial behaviour (ASB) issues on the resident’s health. the … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202322273) Case 202322273 · Financial This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s property. … 30 Apr 2025 Maladministration Clarion Housing Association Limited (202419465) Case 202419465 · Moving/Buying/Selling Home The complaint is about the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202419919) Case 202419919 · Financial The complaint is about the landlord’s response to: The resident’s reports about heat loss. The resident’s reports about damp and … 30 Apr 2025 Reasonable Redress Connexus Homes Limited (202411289) Case 202411289 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 30 Apr 2025 Partial Maladministration Cornwall Housing Limited (202419341) Case 202419341 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to … 30 Apr 2025 Partial Maladministration ForHousing Limited (202323664) Case 202323664 · Financial The complaint is about the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the … 30 Apr 2025 Partial Maladministration Golding Homes Limited (202329551) Case 202329551 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs needed following a leak in the loft. …