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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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20 May 2025 Maladministration The Guinness Partnership Limited (202431434) Case 202431434 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint. 20 May 2025 Partial Maladministration Torus62 Limited (202427099) Case 202427099 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in … 20 May 2025 Partial Maladministration Trident Housing Association Limited (202347549) Case 202347549 · Financial The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to … 19 May 2025 Maladministration Chelmer Housing Partnership Limited (202300166) Case 202300166 · Managing Relations The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling. 19 May 2025 Partial Maladministration Clarion Housing Association Limited (202346766) Case 202346766 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns … 19 May 2025 Reasonable Redress Platform Housing Group Limited (202317441) Case 202317441 · Financial The complaint is about the landlord’s response to the resident’s queries about service charges. 19 May 2025 No Maladministration Thirteen Housing Group Limited (202440546) Case 202440546 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 19 May 2025 Partial Maladministration Together Housing Association Limited (202332525) Case 202332525 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 19 May 2025 Maladministration Westward Housing Group Limited (202339011) Case 202339011 · Financial The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments. 17 May 2025 Partial Maladministration Stonewater Limited (202317294) Case 202317294 · Managing Relations The complaint is about the landlord's handling of reports of A toilet leak at the property. Other repairs at the … 16 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202309936) Case 202309936 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal … 16 May 2025 No Maladministration Abri Group Limited (202318516) Case 202318516 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for information … 16 May 2025 Reasonable Redress Clarion Housing Association Limited (202303877) Case 202303877 · Financial The complaint is about the landlord’s handling of the resident’s concerns about his rent account. 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202317990) Case 202317990 · Responsive repairs/activity The complaint is about the landlord’s: Handling of reports of a hole in the roof. Response on repairs to a … 16 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202339109) Case 202339109 · Financial The complaint is about the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account. 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202401217) Case 202401217 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s response to the resident’s: … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202415386) Case 202415386 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). Loss of heating and hot … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202425097) Case 202425097 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and the associated repairs. Concerns … 16 May 2025 Partial Maladministration Habinteg Housing Association Limited (202225256) Case 202225256 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about: Its handling of issues with the: Communal aerial. … 16 May 2025 Partial Maladministration Home Group Limited (202323765) Case 202323765 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for a move. The … 16 May 2025 Partial Maladministration Hyde Housing Association Limited (202402117) Case 202402117 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated … 16 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202317067) Case 202317067 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of issues with car parking. Complaint handling. 16 May 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202325999) Case 202325999 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to its hardship fund. 16 May 2025 Partial Maladministration Plymouth Community Homes Limited (202421163) Case 202421163 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of issues with the drains in her previous property. … 16 May 2025 No Maladministration Rykneld Homes Limited (202228350) Case 202228350 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 16 May 2025 Maladministration Stonewater Limited (202345091) Case 202345091 · Managing Relations The complaint is about the landlord’s handling of: Immersion heater repair reports and the compensation it offered for this. The … 15 May 2025 Maladministration A2Dominion Housing Group Limited (202331913) Case 202331913 · Financial The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge … 15 May 2025 Maladministration Bromford Housing Group Limited (202215298) Case 202215298 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint. 15 May 2025 Partial Maladministration Clarion Housing Association Limited (202303875) Case 202303875 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property, and the subsequent damaged caused. The … 15 May 2025 No Maladministration Estuary Housing Association Limited (202322553) Case 202322553 · Managing Relations The complaint is about the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The … 15 May 2025 Partial Maladministration Great Places Housing Group Limited (202324938) Case 202324938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A request to terminate her tenancy. A request to set up a … 14 May 2025 Partial Maladministration Clarion Housing Association Limited (202312895) Case 202312895 · Managing Relations The complaint is about: 14 May 2025 Maladministration Jigsaw Homes Group Limited (202420615) Case 202420615 · Responsive repairs/activity The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property. 14 May 2025 Maladministration One Manchester Limited (202407974) Case 202407974 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from an upstairs neighbour. 14 May 2025 Partial Maladministration Quadrant-Brownswood Tenant Co-operative Limited (202319498) Case 202319498 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for temporary accommodation or respite care during repairs. Handling … 13 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202333868) Case 202333868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information … 13 May 2025 Maladministration Clarion Housing Association Limited (202310607) Case 202310607 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused … 13 May 2025 Mediation Clarion Housing Association Limited (202318192) Case 202318192 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 13 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202321821) Case 202321821 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak and shower repairs. Formal complaint. 13 May 2025 Partial Maladministration Orbit Housing Association Limited (202322306) Case 202322306 · Managing Relations The complaint is about the landlord’s handling of: repairs to the roof and damp and mould. windows and front door … 13 May 2025 Maladministration Orbit Housing Association Limited (202324602) Case 202324602 · Financial The complaint is about the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered … 13 May 2025 Maladministration The Riverside Group Limited (202323637) Case 202323637 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an … 12 May 2025 No Maladministration Beyond Housing Limited (202317261) Case 202317261 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 12 May 2025 Reasonable Redress Clarion Housing Association Limited (202228885) Case 202228885 · Financial The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered … 12 May 2025 Reasonable Redress GreenSquareAccord Limited (202320731) Case 202320731 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. … 12 May 2025 No Maladministration Hightown Housing Association Limited (202320493) Case 202320493 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels … 12 May 2025 Partial Maladministration Homes Plus Limited (202321094) Case 202321094 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, drainage smells, and inadequate insulation. Associated complaint. 12 May 2025 Partial Maladministration Look Ahead Care and Support Limited (202332698) Case 202332698 · Managing Relations The complaint is about the landlord’s handling of: Information given to the resident about future accommodation. The resident’s dissatisfaction with … 12 May 2025 Outside Jurisdiction One Vision Housing Limited (202318446) Case 202318446 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of flooding from the property above and the subsequent … 12 May 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202324032) Case 202324032 · Managing Relations REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach …