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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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27 May 2025 Reasonable Redress Home Group Limited (202339639) Case 202339639 · Managing Relations The complaint is about the landlord’s handling of: 27 May 2025 Partial Maladministration Origin Housing Limited (202416610) Case 202416610 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of water ingress into her property. Handling of the … 27 May 2025 No Maladministration Plus Dane Housing Limited (202322644) Case 202322644 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of … 27 May 2025 Maladministration The Guinness Partnership Limited (202419804) Case 202419804 · Responsive repairs/activity The complaint is about the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports … 23 May 2025 Partial Maladministration Chisel Limited (202227881) Case 202227881 · Managing Relations The complaint is about the landlord’s handling of repairs to the: Boiler. Kitchen, bathroom and garden. We have also investigated … 23 May 2025 Partial Maladministration Clarion Housing Association Limited (202331357) Case 202331357 · Estate Management The complaint is about the landlord’s handling of: A service charge refund. Report of lack of service provision. Repairs and … 23 May 2025 Reasonable Redress Clarion Housing Association Limited (202419009) Case 202419009 · Managing Relations The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the … 23 May 2025 Maladministration Estuary Housing Association Limited (202321641) Case 202321641 · Managing Relations The complaint is about the landlord’s handling of the resident’s repairs. The Ombudsman has also considered the landlord’s complaint handling. 23 May 2025 Partial Maladministration Home Group Limited (202315764) Case 202315764 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of problems with his newly installed windows and doors. … 23 May 2025 Maladministration Hyde Housing Association Limited (202324421) Case 202324421 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint. 23 May 2025 Maladministration Hyde Housing Association Limited (202407295) Case 202407295 · Responsive repairs/activity The complaint is about the landlord’s handling of: reports of a leak. reports of damp and mould. 23 May 2025 No Maladministration Onward Homes Limited (202342935) Case 202342935 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the associated works. The … 23 May 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202430029) Case 202430029 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s requests to install a ramp on a communal path. 23 May 2025 Maladministration Torus62 Limited (202423279) Case 202423279 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property and the … 23 May 2025 Maladministration Walsall Housing Group Limited (202417856) Case 202417856 · Old Property Condition categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to fencing, floorboards, … 22 May 2025 Maladministration A2Dominion Housing Group Limited (202228760) Case 202228760 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 22 May 2025 No Maladministration Clarion Housing Association Limited (202331868) Case 202331868 · Managing Relations The complaint is about the landlord’s handling of: reports of a pest infestation. reports of damp and mould. the complaint. … 22 May 2025 No Maladministration Clarion Housing Association Limited (202404306) Case 202404306 · Responsive repairs/activity The complaint is about the landlord’s decision not to replace all the subfloor tiling in the property. 22 May 2025 Partial Maladministration Clarion Housing Association Limited (202421448) Case 202421448 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about damp and mould. The landlord’s handling of the … 22 May 2025 Partial Maladministration GreenSquareAccord Limited (202413045) Case 202413045 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Reports about … 22 May 2025 No Maladministration One Vision Housing Limited (202310840) Case 202310840 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of concerns with the heating system in the property. 22 May 2025 Reasonable Redress Orbit Group Limited (202347131) Case 202347131 · Managing Relations The complaint is about the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s … 22 May 2025 Partial Maladministration Platform Housing Group Limited (202410878) Case 202410878 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request … 22 May 2025 Partial Maladministration Platform Housing Group Limited (202411497) Case 202411497 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request … 22 May 2025 Maladministration Torus62 Limited (202325717) Case 202325717 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a rat infestation. complaint . This report has … 21 May 2025 Partial Maladministration Abri Group Limited (202321477) Case 202321477 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the heating and hot water system. … 21 May 2025 Maladministration Adullam Homes Housing Association Limited (202229939) Case 202229939 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have … 21 May 2025 Maladministration Bromford Housing Group Limited (202234462) Case 202234462 · Financial The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation … 21 May 2025 Partial Maladministration Clarion Housing Association Limited (202314249) Case 202314249 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated … 21 May 2025 Maladministration Clarion Housing Association Limited (202426879) Case 202426879 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has … 21 May 2025 Partial Maladministration ForHousing Limited (202320924) Case 202320924 · Managing Relations This complaint is about: The landlord’s handling of repairs to the resident’s bathroom tiles and bath. The landlord’s complaint handling. 21 May 2025 Partial Maladministration Irwell Valley Housing Association Limited (202340253) Case 202340253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: the resident’s concerns regarding removal of access to the bin chute. the … 21 May 2025 Maladministration Jigsaw Homes Group Limited (202322779) Case 202322779 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the bathroom. Toilet repairs. … 21 May 2025 Maladministration LiveWest Homes Limited (202321678) Case 202321678 · Responsive repairs/activity The landlord's response to the resident's concerns about the efficiency of the heating system at the property and its refusal … 21 May 2025 Reasonable Redress Moat Homes Limited (202426103) Case 202426103 · Estate Management The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) … 21 May 2025 Maladministration One Housing Group Limited (202231890) Case 202231890 · Responsive repairs/activity The complaint is about the landlord’s handling of compensation for the resident’s loss of heating and hot water. 21 May 2025 Partial Maladministration Stockport Homes Limited (202419791) Case 202419791 · Information and data management The complaint is about the landlord’s handling of: The resident’s subject access request. Imposing contact restrictions on the resident. The … 20 May 2025 Maladministration A2Dominion Housing Group Limited (202421085) Case 202421085 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 20 May 2025 Partial Maladministration Clarion Housing Association Limited (202308353) Case 202308353 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Temporary move. Request for compensation. Associated … 20 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202321214) Case 202321214 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint. 20 May 2025 Partial Maladministration East Midlands Housing Group Limited (202346240) Case 202346240 · Managing Relations The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling. 20 May 2025 Partial Maladministration Ekaya Housing Association Limited (202219035) Case 202219035 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 20 May 2025 Partial Maladministration Flagship Housing Group Limited (202317467) Case 202317467 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. … 20 May 2025 Maladministration Hackney Housing Co-operative Limited (202225603) Case 202225603 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in … 20 May 2025 Maladministration Jigsaw Homes Group Limited (202234888) Case 202234888 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also … 20 May 2025 Maladministration Midland Heart Limited (202226163) Case 202226163 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs and silverfish. The associated complaint. 20 May 2025 Partial Maladministration Orbit Housing Association Limited (202413924) Case 202413924 · Estate Management The complaint is about the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of … 20 May 2025 Partial Maladministration Origin Housing Limited (202425613) Case 202425613 · Managing Relations The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s … 20 May 2025 Partial Maladministration Paragon Asra Housing Limited (202227582) Case 202227582 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. The resident’s complaint. 20 May 2025 Maladministration Places for People Group Limited (202416696) Case 202416696 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.