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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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31 May 2024 Reasonable Redress Waltham Forest Council (202227302) Case 202227302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property. 31 May 2024 Partial Maladministration Waltham Forest Council (202228943) Case 202228943 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Overcrowding and her housing application to move. Repairs … 31 May 2024 Partial Maladministration Wigan Metropolitan Borough Council (202217665) Case 202217665 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s right to buy (RTB) application. The landlord’s response to the … 30 May 2024 Maladministration Birmingham City Council (202304916) Case 202304916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of flooding in his garden and the side of … 30 May 2024 Partial Maladministration Birmingham City Council (202320507) Case 202320507 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reporting of a mice infestation to her property as well as … 30 May 2024 Maladministration Camden Council (202315839) Case 202315839 · Managing Relations The complaint is about: The landlord’s handling of damp and drainage repairs at the resident’s property. The landlord’s handling of … 30 May 2024 No Maladministration Leeds City Council (202313924) Case 202313924 · Managing Relations The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at … 30 May 2024 Maladministration Milton Keynes City Council (202309298) Case 202309298 · Managing Relations The complaint is about the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst … 30 May 2024 Partial Maladministration Sheffield City Council (202125993) Case 202125993 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including concerns about her neighbour’s … 30 May 2024 Maladministration Westminster City Council (202323512) Case 202323512 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports of rodent infestation. the associated complaint. 30 May 2024 Maladministration Wigan Metropolitan Borough Council (202102568) Case 202102568 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has … 29 May 2024 Maladministration Lambeth Council (202205445) Case 202205445 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Leaks, damp and mould in his property. His reports of subletting … 29 May 2024 Maladministration Norwich City Council (202316506) Case 202316506 · Managing Relations The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding … 28 May 2024 Maladministration Haringey London Borough Council (202232783) Case 202232783 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a leak in the resident’s property. 28 May 2024 Reasonable Redress Islington Council (202227599) Case 202227599 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property. 28 May 2024 Maladministration Milton Keynes City Council (202307884) Case 202307884 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. … 28 May 2024 Partial Maladministration Redditch Borough Council (202216635) Case 202216635 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould … 24 May 2024 Maladministration Camden Council (202304831) Case 202304831 · Managing Relations The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of … 24 May 2024 Reasonable Redress Leeds City Council (202233265) Case 202233265 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings. 23 May 2024 Partial Maladministration Haringey London Borough Council (202227540) Case 202227540 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Reports of harassment by noise … 23 May 2024 Partial Maladministration Kirklees Council (202226542) Case 202226542 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of leaks from the upstairs flat. The landlord’s response … 23 May 2024 Maladministration Thurrock Council (202203965) Case 202203965 · Old Complaints Handling categories The complaint is about the: 22 May 2024 Maladministration Harlow District Council (202306616) Case 202306616 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 22 May 2024 Maladministration Islington Council (202303320) Case 202303320 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. … 22 May 2024 Partial Maladministration Lambeth Council (202204597) Case 202204597 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of no gas or heating. The landlord’s handling of … 22 May 2024 Maladministration Lambeth Council (202300789) Case 202300789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report … 22 May 2024 Partial Maladministration Royal Borough Of Greenwich (202210082) Case 202210082 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Request for a refund of council tax. … 22 May 2024 Maladministration Rugby Borough Council (202227307) Case 202227307 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 22 May 2024 Partial Maladministration Sheffield City Council (202218131) Case 202218131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling … 21 May 2024 Severe Maladministration Lewisham Council (202224894) Case 202224894 · Old Property Condition migrated-2025 The complaint is about delays in replacing damaged and rotten windows at the resident’s property. 21 May 2024 No Maladministration Milton Keynes City Council (202230208) Case 202230208 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about responsibility for repairs. 20 May 2024 Maladministration Hammersmith and Fulham Council (202230877) Case 202230877 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 20 May 2024 Partial Maladministration Wolverhampton City Council (202227152) Case 202227152 · Managing Relations The complaint is about the landlord’s handling of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling. 19 May 2024 Maladministration Westminster City Council (202217180) Case 202217180 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has … 17 May 2024 Partial Maladministration Birmingham City Council (202233022) Case 202233022 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the gas leak. Handling of concerns about the conduct of the contractors … 17 May 2024 Maladministration Camden Council (202227578) Case 202227578 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 17 May 2024 Maladministration Islington Council (202227864) Case 202227864 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Motorbikes parked inappropriately on the hardstanding around her … 17 May 2024 Maladministration Leeds City Council (202220503) Case 202220503 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A rat infestation. The Ombudsman has also … 17 May 2024 Maladministration Lewisham Council (202337128) Case 202337128 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 16 May 2024 Maladministration Hammersmith and Fulham Council (202303713) Case 202303713 · Financial The complaint is about the landlord’s handling of: Support and advice provided to the resident in relation to rent arrears. … 16 May 2024 Maladministration Islington Council (202317656) Case 202317656 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property. 15 May 2024 Maladministration Birmingham City Council (202309639) Case 202309639 · Managing Relations The complaint is about the landlord’s: Handling of the mutual exchange. Response to the resident's reports of repairs following the … 15 May 2024 Maladministration Islington Council (202232238) Case 202232238 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of neighbours incorrectly disposing of waste. The associated complaint. 14 May 2024 Maladministration Islington Council (202306224) Case 202306224 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s … 14 May 2024 Maladministration Lambeth Council (202320751) Case 202320751 · Managing Relations The complaint is about the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling. 14 May 2024 Maladministration Lincoln City Council (202308522) Case 202308522 · Managing Relations The complaint is about: The landlord’s handling of repairs to damp and mould in the resident’s property. The landlord’s complaint … 13 May 2024 Maladministration Birmingham City Council (202310402) Case 202310402 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the condition of her kitchen. The Ombudsman has … 13 May 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224863) Case 202224863 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about its request for rent in advance of a … 13 May 2024 Partial Maladministration Southwark Council (202225883) Case 202225883 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a contaminated water supply. This Service has also … 10 May 2024 Maladministration Harlow District Council (202229720) Case 202229720 · Managing Relations The complaint is about the landlord’s: Response to reports of damage caused to the property due to a fire. Handling …