Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" ×

Showing 3,857 of 16,595 decisions matching "council"

Decisions

Most recent first
16 Apr 2024 Maladministration Camden Council (202234898) Case 202234898 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of loss of heating and hot water. Offer of … 16 Apr 2024 Maladministration Portsmouth City Council (202216271) Case 202216271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports made by the resident about his neighbour. The … 16 Apr 2024 Maladministration Southwark Council (202229495) Case 202229495 · Managing Relations The complaint is about the landlord’s handling of a water leak into the property. The Ombudsman will also investigate the … 15 Apr 2024 Maladministration Bournemouth, Christchurch and Poole Council (202222142) Case 202222142 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of the resident’s … 15 Apr 2024 Maladministration Manchester City Council (202221216) Case 202221216 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould … 15 Apr 2024 Maladministration Nottingham City Council (202228281) Case 202228281 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Installation of kitchen units. Installation of flooring in the kitchen. The conduct … 12 Apr 2024 No Maladministration Hammersmith and Fulham Council (202206797) Case 202206797 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring. 12 Apr 2024 Maladministration North Northamptonshire Council (202233017) Case 202233017 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint. 11 Apr 2024 Maladministration Birmingham City Council (202301194) Case 202301194 · Managing Relations The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been … 11 Apr 2024 Partial Maladministration Islington Council (202215889) Case 202215889 · Managing Relations The complaint is about the landlord’s handling of reports of a pest infestation at the resident’s property. The landlord’s complaint … 10 Apr 2024 Maladministration Lambeth Council (202232674) Case 202232674 · Managing Relations This complaint is about the landlord’s handling of repairs in the property. The Ombudsman has also considered the landlord’s handling … 10 Apr 2024 Outside Jurisdiction Manchester City Council (202307580) Case 202307580 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 10 Apr 2024 Maladministration Southend-on-Sea City Council (202234512) Case 202234512 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to reports of water leaking into the bedroom through the ceiling and the … 8 Apr 2024 Maladministration Colchester City Council (202226995) Case 202226995 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 8 Apr 2024 Maladministration Islington Council (202300321) Case 202300321 · Estate Management The complaint is about the landlord’s decision to withdraw permission for the resident’s dog to access the communal garden. The … 5 Apr 2024 Outside Jurisdiction Cannock Chase District Council (202226366) Case 202226366 · Occupancy Rights The complaint is about the landlord's handling of the resident's reports of intimidation by its rent collection officer. 4 Apr 2024 Maladministration Leeds City Council (202201683) Case 202201683 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to a bedroom window. Repairs to walls in the bedroom and … 4 Apr 2024 Partial Maladministration Lewisham Council (202225524) Case 202225524 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about fire safety of the communal maintenance cupboard door. … 4 Apr 2024 Maladministration Tower Hamlets Council (202231818) Case 202231818 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the roof leak into the resident’s property. 3 Apr 2024 Partial Maladministration Harlow District Council (202300449) Case 202300449 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports that a repair was required to his toilet. The … 3 Apr 2024 Maladministration Havering Council (202213170) Case 202213170 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a blockage in the kitchen stack pipe and … 2 Apr 2024 Partial Maladministration City of Doncaster Council (202302011) Case 202302011 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of noise caused by building works. The landlord’s handling of the … 2 Apr 2024 Maladministration High Peak Borough Council (202122468) Case 202122468 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has … 2 Apr 2024 Partial Maladministration Westminster City Council (202214816) Case 202214816 · Information and data management The complaint is about the landlord’s handling of replacement heating pipework. The landlord’s record keeping has been investigated. The landlord’s … 28 Mar 2024 Partial Maladministration Birmingham City Council (202219790) Case 202219790 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of leaks and related damp and mould repairs. Request … 28 Mar 2024 Maladministration Camden Council (202224293) Case 202224293 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: Handling of repairs in her property, including damp and mould; Response to reports … 28 Mar 2024 Partial Maladministration Derby City Council (202300582) Case 202300582 · Information and data management The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Concerns about the … 28 Mar 2024 Partial Maladministration Eastbourne Borough Council (202229454) Case 202229454 · Financial The complaint is about the landlord’s response to: The resident’s concerns about the conduct of its contractor’s operatives. The resident’s … 28 Mar 2024 Partial Maladministration Kingston upon Thames Council (202214394) Case 202214394 · Managing Relations The complaint is about: The landlord’s handling of requests to install additional security measures following a data breach. The landlord’s … 28 Mar 2024 No Maladministration Leeds City Council (202307845) Case 202307845 · Managing Relations REPORT COMPLAINT 202307845 Leeds City Council 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2024 Maladministration Lewisham Council (202306207) Case 202306207 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request … 28 Mar 2024 Maladministration Norwich City Council (202218400) Case 202218400 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 28 Mar 2024 Maladministration Norwich City Council (202223175) Case 202223175 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. The associated complaint. 28 Mar 2024 Maladministration Solihull Metropolitan Borough Council (202124959) Case 202124959 · Managing Relations The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered … 28 Mar 2024 Maladministration Southend-on-Sea City Council (202234954) Case 202234954 · Managing Relations The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of … 28 Mar 2024 Maladministration South Tyneside Council (202227369) Case 202227369 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating pipes banging. … 28 Mar 2024 Maladministration Southwark Council (202208239) Case 202208239 · Managing Relations The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. … 28 Mar 2024 Severe Maladministration Wandsworth Council (202206989) Case 202206989 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance from neighbouring … 28 Mar 2024 Partial Maladministration Wolverhampton City Council (202221465) Case 202221465 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for leaseholder forum meetings to be reinstated. Delay in … 27 Mar 2024 Maladministration Bristol City Council (202209171) Case 202209171 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour including staff conduct and his request … 27 Mar 2024 Partial Maladministration Charnwood Borough Council (202208480) Case 202208480 · Managing Relations This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the associated … 27 Mar 2024 Outside Jurisdiction Hammersmith and Fulham Council (202222877) Case 202222877 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs … 27 Mar 2024 Maladministration Islington Council (202226162) Case 202226162 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 27 Mar 2024 Maladministration Leeds City Council (202232275) Case 202232275 · Information and data management The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: … 27 Mar 2024 Partial Maladministration Southwark Council (202205642) Case 202205642 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: 27 Mar 2024 Severe Maladministration Southwark Council (202210574) Case 202210574 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks, and subsequent damage in the property. … 27 Mar 2024 Maladministration Southwark Council (202220469) Case 202220469 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the … 26 Mar 2024 Maladministration Eastbourne Borough Council (202312303) Case 202312303 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 26 Mar 2024 Maladministration Islington Council (202302009) Case 202302009 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by his neighbours. … 26 Mar 2024 Maladministration Waltham Forest Council (202232186) Case 202232186 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for information about its bathroom and kitchen refurbishment programme. …