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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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30 Jul 2024 Partial Maladministration Arun District Council (202338616) Case 202338616 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to purchase the freehold of the property by way … 30 Jul 2024 Maladministration Camden Council (202232940) Case 202232940 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: antisocial behaviour (ASB) reports made against the resident. the resident’s reports of … 30 Jul 2024 Reasonable Redress Folkestone & Hythe District Council (202231756) Case 202231756 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen. 30 Jul 2024 Maladministration Haringey London Borough Council (202333451) Case 202333451 · Information and data management The complaint is about: The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The … 30 Jul 2024 Maladministration Lambeth Council (202307065) Case 202307065 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of unsafe windows and other required repairs at the … 30 Jul 2024 Partial Maladministration Leeds City Council (202303630) Case 202303630 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a new garden fence. The Ombudsman has also … 30 Jul 2024 Maladministration Reading Borough Council (202305676) Case 202305676 · Managing Relations The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The … 30 Jul 2024 Reasonable Redress Westminster City Council (202311127) Case 202311127 · Managing Relations The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. … 30 Jul 2024 Partial Maladministration Wolverhampton City Council (202328310) Case 202328310 · ASB/Abuse/Nuisance The complaint is about: The landlord acting in a way that breached general data protection regulation (GDPR). The landlord’s handling … 29 Jul 2024 Maladministration Dacorum Borough Council (202300794) Case 202300794 · Managing Relations The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint. 29 Jul 2024 Partial Maladministration Haringey London Borough Council (202218734) Case 202218734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. … 29 Jul 2024 Severe Maladministration Lambeth Council (202313959) Case 202313959 · Managing Relations This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 29 Jul 2024 Maladministration Manchester City Council (202305823) Case 202305823 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also … 29 Jul 2024 Maladministration Tamworth Borough Council (202303925) Case 202303925 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice … 29 Jul 2024 Maladministration Wandsworth Council (202321915) Case 202321915 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of reports of anti-social behaviour (ASB) from a neighbouring property, in particular … 26 Jul 2024 Partial Maladministration Birmingham City Council (202313168) Case 202313168 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports … 26 Jul 2024 Maladministration Colchester City Council (202321024) Case 202321024 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to various repairs within the property and the resident’s request for compensation for … 26 Jul 2024 Partial Maladministration Dudley Metropolitan Borough Council (202307607) Case 202307607 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. … 26 Jul 2024 Outside Jurisdiction Haringey London Borough Council (202231673) Case 202231673 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into … 26 Jul 2024 Maladministration Luton Borough Council (202305069) Case 202305069 · Information and data management The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the … 26 Jul 2024 No Maladministration Thurrock Council (202127615) Case 202127615 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of a dispute around the communal garden. The landlord’s handling of ASB reports. 26 Jul 2024 Partial Maladministration Wolverhampton City Council (202303993) Case 202303993 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: His request to have a water meter. His … 25 Jul 2024 Maladministration Camden Council (202230620) Case 202230620 · Managing Relations The complaint is about the landlord’s handling of: Issues with subsidence at the property. Reports of damp and mould in … 25 Jul 2024 Maladministration Camden Council (202339205) Case 202339205 · Old Complaints Handling categories The complaint is about: the landlord’s handling of the resident’s reports that she was without heating. the landlord’s handling of … 25 Jul 2024 Maladministration East Devon District Council (202234448) Case 202234448 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Her dispute with her neighbour. The conduct of … 25 Jul 2024 Maladministration Folkestone & Hythe District Council (202336218) Case 202336218 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at … 25 Jul 2024 Partial Maladministration Hammersmith and Fulham Council (202341757) Case 202341757 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the … 25 Jul 2024 Severe Maladministration Haringey London Borough Council (202232465) Case 202232465 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, … 25 Jul 2024 Partial Maladministration Luton Borough Council (202337343) Case 202337343 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request to be rehoused. reports of damp and mould. We … 25 Jul 2024 Maladministration Manchester City Council (202303266) Case 202303266 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. … 25 Jul 2024 Maladministration Southwark Council (202232897) Case 202232897 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s shower and toilet. Replacing the resident’s front door. … 25 Jul 2024 Maladministration Warwick District Council (202226965) Case 202226965 · Information and data management The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed … 24 Jul 2024 Maladministration Birmingham City Council (202203547) Case 202203547 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated … 24 Jul 2024 Maladministration Folkestone & Hythe District Council (202327295) Case 202327295 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications. 24 Jul 2024 Reasonable Redress Hammersmith and Fulham Council (202336271) Case 202336271 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. … 24 Jul 2024 Maladministration Islington Council (202301453) Case 202301453 · Estate Management The complaint is about the landlord’s handling of fence repairs. 24 Jul 2024 Maladministration Lambeth Council (202306177) Case 202306177 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint. 23 Jul 2024 Maladministration Luton Borough Council (202220071) Case 202220071 · Old Complaints Handling categories The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom … 23 Jul 2024 Partial Maladministration Wandsworth Council (202305918) Case 202305918 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repeated leaks affecting the property. The resident’s reports … 22 Jul 2024 Partial Maladministration City of Doncaster Council (202231462) Case 202231462 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of … 22 Jul 2024 Partial Maladministration South Holland District Council (202233115) Case 202233115 · Health and Safety (inc. building safety) The complaint is about: The landlord's handling of the resident’s personal belongings in his former property following a fire. The … 19 Jul 2024 Maladministration Barnsley Metropolitan Borough Council (202305828) Case 202305828 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reported concerns about: artex and asbestos; damp and mould; the … 19 Jul 2024 Maladministration Kirklees Council (202322546) Case 202322546 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of his report of threatening behaviour by a neighbour. 17 Jul 2024 Partial Maladministration Birmingham City Council (202222814) Case 202222814 · Information and data management The complaint is about: The conduct of the landlord’s staff. A repair to the front door and boiler. The Ombudsman … 17 Jul 2024 Partial Maladministration Dacorum Borough Council (202212553) Case 202212553 · Managing Relations The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling. 16 Jul 2024 Maladministration Norwich City Council (202319029) Case 202319029 · Old Complaints Handling categories The complaint is about the landlord's: Response to requests for repairs to the kitchen window. Response to reports of issues … 12 Jul 2024 Outside Jurisdiction Sandwell Metropolitan Borough Council (202305551) Case 202305551 · Old Property Condition migrated-2025 The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; … 11 Jul 2024 Maladministration Lambeth Council (202315922) Case 202315922 · Estate Management This complaint is about the landlord’s handling of repairs to a communal lift. 11 Jul 2024 Partial Maladministration Leeds City Council (202303188) Case 202303188 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to no longer communicate with the resident’s chosen representative . Decision to carry … 10 Jul 2024 Reasonable Redress Harlow District Council (202341933) Case 202341933 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property.