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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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9 Jul 2024 Partial Maladministration Islington Council (202218257) Case 202218257 · Managing Relations This complaint is about the landlord’s response to the resident’s: Report of a leak. Concerns around damp and mould. Concerns … 9 Jul 2024 Maladministration South Tyneside Council (202314554) Case 202314554 · Managing Relations The complaint is about the level of compensation the landlord offered the resident in relation to its handling of: Various … 8 Jul 2024 Maladministration Lambeth Council (202316466) Case 202316466 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks into her property from an upstairs flat … 3 Jul 2024 Partial Maladministration Wolverhampton City Council (202307969) Case 202307969 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns around: Damaged personal belongings. Outstanding repairs. Damp and mould. … 1 Jul 2024 Partial Maladministration Manchester City Council (202301791) Case 202301791 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling. 28 Jun 2024 Severe Maladministration Birmingham City Council (202233239) Case 202233239 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks into his property and anti social behaviour … 28 Jun 2024 Maladministration Brighton and Hove City Council (202306666) Case 202306666 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress. 28 Jun 2024 Partial Maladministration East Riding of Yorkshire Council (202320710) Case 202320710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning: Antisocial behaviour (ASB) by a neighbour. Damp and … 28 Jun 2024 Maladministration Hammersmith and Fulham Council (202231833) Case 202231833 · Managing Relations The resident’s complaint is about: The landlord’s response to concerns about the condition of the resident’s property when his tenancy … 28 Jun 2024 Maladministration Hammersmith and Fulham Council (202234317) Case 202234317 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the windows in her home. 28 Jun 2024 Reasonable Redress Kirklees Council (202234428) Case 202234428 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home. 28 Jun 2024 Maladministration Lewisham Council (202331984) Case 202331984 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of outstanding repairs to a toilet due to a leak and … 28 Jun 2024 Partial Maladministration Luton Borough Council (202229082) Case 202229082 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: A broken window. Staff conduct. The associated complaint … 28 Jun 2024 Partial Maladministration Melton Borough Council (202234544) Case 202234544 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s reports of multiple repairs, including damp and mould. The resident’s … 28 Jun 2024 Partial Maladministration Solihull Metropolitan Borough Council (202224767) Case 202224767 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about … 28 Jun 2024 Maladministration Southwark Council (202219624) Case 202219624 · Managing Relations The complaint is about the landlord’s: Handling of a leak in the resident’s bathroom and the subsequent damage caused. The … 28 Jun 2024 Maladministration Wandsworth Council (202234263) Case 202234263 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 28 Jun 2024 Maladministration Wandsworth Council (202317109) Case 202317109 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Pests in … 28 Jun 2024 Partial Maladministration Westminster City Council (202300742) Case 202300742 · Information and data management The resident’s complaint is about: The landlord's response to the resident’s application for a transfer. The landlord’s response to the … 28 Jun 2024 Maladministration Wiltshire Council (202303945) Case 202303945 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of … 28 Jun 2024 Maladministration Wolverhampton City Council (202344053) Case 202344053 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the … 27 Jun 2024 Partial Maladministration Broxtowe Borough Council (202333724) Case 202333724 · Old Estate Management categories REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Jun 2024 Maladministration Gosport Borough Council (202314200) Case 202314200 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property. 27 Jun 2024 Maladministration Lewisham Council (202227635) Case 202227635 · Information and data management The complaint is about the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the … 27 Jun 2024 No Maladministration North Kesteven District Council (202305127) Case 202305127 · Financial This complaint is about the landlord’s handling of the resident’s queries about his rent account. 27 Jun 2024 Partial Maladministration Oadby and Wigston Borough Council (202307271) Case 202307271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents concerns about: antisocial behaviour (ASB) in her block. the security … 27 Jun 2024 Maladministration Southend on Sea City Council (202344463) Case 202344463 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 27 Jun 2024 Partial Maladministration Waltham Forest Council (202331573) Case 202331573 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s report that a caretaker contacted him about rubbish in the … 26 Jun 2024 Partial Maladministration Charnwood Borough Council (202308618) Case 202308618 · Managing Relations The complaint is about the landlord’s handling of the installation of a new kitchen. This Service has also considered the … 26 Jun 2024 Maladministration Haringey London Borough Council (202320122) Case 202320122 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out … 26 Jun 2024 Maladministration Kirklees Council (202308305) Case 202308305 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of repairs to the property, specifically relating to broken guttering and repointing. Response … 26 Jun 2024 Maladministration Lewisham Council (202231986) Case 202231986 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of damp and mould. Handling of repairs to the resident’s window, door, and … 25 Jun 2024 Partial Maladministration Southwark Council (202205202) Case 202205202 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp, and cold air transference from a neighbouring … 24 Jun 2024 Maladministration Southwark Council (202216183) Case 202216183 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). 21 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202201953) Case 202201953 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in … 20 Jun 2024 Maladministration Haringey London Borough Council (202317960) Case 202317960 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The … 19 Jun 2024 Partial Maladministration Bristol City Council (202308534) Case 202308534 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; … 19 Jun 2024 Maladministration Haringey London Borough Council (202311643) Case 202311643 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has … 19 Jun 2024 Maladministration North West Leicestershire District Council (202310423) Case 202310423 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about repair issues at the property, including damp and … 19 Jun 2024 Maladministration Tamworth Borough Council (202401849) Case 202401849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her … 17 Jun 2024 Maladministration Camden Council (202219739) Case 202219739 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s report of noise from his neighbour . The Ombudsman has … 17 Jun 2024 Partial Maladministration Leicester City Council (202225927) Case 202225927 · Financial The complaint is about: The reasonableness of the District Service Charge. The landlord’s handling of repairs to the heating system. … 14 Jun 2024 Maladministration Lambeth Council (202304116) Case 202304116 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of a leak at her property. The landlord’s record … 13 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202233490) Case 202233490 · Managing Relations The complaint is about the condition of the property at the time of letting, and the landlord’s handling of the … 12 Jun 2024 Maladministration Bristol City Council (202309131) Case 202309131 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling. 10 Jun 2024 Partial Maladministration Waltham Forest Council (202316456) Case 202316456 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of damp and mould within his property and the … 5 Jun 2024 No Maladministration Wolverhampton City Council (202217164) Case 202217164 · Financial The complaint is about the landlord’s response to the resident’s reports of items being disposed of during a deep clean. 31 May 2024 Outside Jurisdiction Camden Council (202229738) Case 202229738 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining … 31 May 2024 Maladministration Harlow District Council (202226119) Case 202226119 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to the roof and guttering. Complaint. 31 May 2024 Maladministration Lambeth Council (202215601) Case 202215601 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for repairs to the communal front entrance door. Complaint …