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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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8 May 2024 Partial Maladministration Dudley Metropolitan Borough Council (202119458) Case 202119458 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the … 7 May 2024 Maladministration South Tyneside Council (202313544) Case 202313544 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 2 May 2024 Maladministration Lewisham Council (202301524) Case 202301524 · Financial The complaint is about the landlord’s handling of the resident’s requests for service charge information. 2 May 2024 Maladministration Thurrock Council (202227472) Case 202227472 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The … 1 May 2024 Partial Maladministration Bristol City Council (202203631) Case 202203631 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repeated flooding at his property. Claim for compensation … 1 May 2024 Maladministration Lambeth Council (202224448) Case 202224448 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling. 30 Apr 2024 Maladministration Bury Metropolitan Borough Council (202226969) Case 202226969 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint. 30 Apr 2024 Maladministration Camden Council (202322222) Case 202322222 · Old Property Condition categories The complaint is about the landlord’s response to reports of damp and mould, related repairs, and a crack in the … 30 Apr 2024 Maladministration City of Wolverhampton Council (202208586) Case 202208586 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident's reports of damp and mould in the bedroom. The associated … 30 Apr 2024 Maladministration Eastbourne Borough Council (202232743) Case 202232743 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property. 30 Apr 2024 Maladministration Lambeth Council (202211778) Case 202211778 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: Reports of noise nuisance; Complaint. 30 Apr 2024 Partial Maladministration Leeds City Council (202222091) Case 202222091 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Having to pay rent whilst the disrepair was … 30 Apr 2024 Maladministration Lewisham Council (202125843) Case 202125843 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A pest infestation. The Ombudsman … 30 Apr 2024 Maladministration Luton Borough Council (202222538) Case 202222538 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould … 30 Apr 2024 Maladministration Southwark Council (202309597) Case 202309597 · Health and Safety (inc. building safety) The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the … 30 Apr 2024 Maladministration Swindon Borough Council (202230056) Case 202230056 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including … 29 Apr 2024 Maladministration Barnsley Metropolitan Borough Council (202301659) Case 202301659 · Managing Relations The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the … 29 Apr 2024 Maladministration Havering Council (202226422) Case 202226422 · Managing Relations REPORT COMPLAINT 202226422 Havering Council 29 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Apr 2024 Maladministration Kirklees Council (202322104) Case 202322104 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of leaks and the damage caused by those leaks. 29 Apr 2024 Partial Maladministration Mid Devon District Council (202303628) Case 202303628 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property and her damaged … 29 Apr 2024 Maladministration Tamworth Borough Council (202310186) Case 202310186 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property. 26 Apr 2024 Severe Maladministration Camden Council (202337252) Case 202337252 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. The Ombudsman also … 26 Apr 2024 Maladministration Tower Hamlets Council (202209790) Case 202209790 · Managing Relations The complaint is about the landlord’s decision to accept a notice to quit the joint tenancy and re-grant sole tenancy … 25 Apr 2024 Maladministration Birmingham City Council (202227133) Case 202227133 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated damage. Maintenance of lifts … 25 Apr 2024 Maladministration North West Leicestershire District Council (202231410) Case 202231410 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs. The complaint and level of compensation offered. 24 Apr 2024 Maladministration Camden Council (202311116) Case 202311116 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Cracks in internal walls and … 24 Apr 2024 Partial Maladministration Ipswich Borough Council (202301620) Case 202301620 · Managing Relations The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has … 24 Apr 2024 Partial Maladministration Islington Council (202302541) Case 202302541 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould including associated repairs to air … 24 Apr 2024 Reasonable Redress Lambeth Council (202229266) Case 202229266 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a replacement door. 24 Apr 2024 Partial Maladministration Lewisham Council (202227774) Case 202227774 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of a flood from a neighbouring property; response to the resident’s reports of … 24 Apr 2024 Partial Maladministration Mid Devon District Council (202232822) Case 202232822 · Financial The complaint is about the landlord’s: Decision to recharge the resident for repairs to the toilet in her home. Handling … 24 Apr 2024 Partial Maladministration Oxford City Council (202220478) Case 202220478 · Managing Relations The complaint is about the landlord’s: response to reports of damp and mould. response to reports about a loss of … 23 Apr 2024 Maladministration Birmingham City Council (202312120) Case 202312120 · Managing Relations The complaint is about the landlord’s handling of plastering works in the resident’s property. The Ombudsman has also considered the … 23 Apr 2024 Partial Maladministration Hammersmith and Fulham Council (202209327) Case 202209327 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the property. Damp and mould in … 23 Apr 2024 Maladministration Hammersmith and Fulham Council (202233336) Case 202233336 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of lack of heating, hot water, and water ingress though the … 23 Apr 2024 Partial Maladministration Havering Council (202217236) Case 202217236 · Financial The complaint is about the landlord’s: Response to the resident’s: Reports of flooding caused by his shower pump. Request that … 22 Apr 2024 No Maladministration Canterbury City Council (202202145) Case 202202145 · Estate Management The complaint is about the landlord’s response to a request to remove moss from the roof. 22 Apr 2024 Maladministration Havering Council (202226938) Case 202226938 · Managing Relations The complaint is about the resident’s reports of leaks in the property, causing damp and mould. The Ombudsman has also … 22 Apr 2024 Maladministration Lambeth Council (202224802) Case 202224802 · Managing Relations The complaint is about the landlord’s handling of: Disrepair in the resident’s home, including an ongoing roof leak, and damp … 22 Apr 2024 Partial Maladministration Lambeth Council (202229208) Case 202229208 · Managing Relations The complaint is about the landlord’s decision to repair the windows in the resident’s property instead of upgrading them. We … 22 Apr 2024 Partial Maladministration North Northamptonshire Council (202231781) Case 202231781 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about … 22 Apr 2024 Maladministration Thanet District Council (202229102) Case 202229102 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in … 18 Apr 2024 Maladministration Camden Council (202229706) Case 202229706 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for a window repair. Reports of damp and mould. … 18 Apr 2024 Maladministration Hammersmith and Fulham Council (202305491) Case 202305491 · Financial The complaint is about: The landlord’s administration of the resident’s rent account and the build-up of rent arrears. 18 Apr 2024 Partial Maladministration Lambeth Council (202123105) Case 202123105 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a repair to the property roof leading to … 18 Apr 2024 Maladministration Leeds City Council (202215437) Case 202215437 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs and a pest infestation. The landlord’s handling … 17 Apr 2024 Maladministration Birmingham City Council (202228647) Case 202228647 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about damage to a window by its contractor. 17 Apr 2024 Partial Maladministration Islington Council (202227376) Case 202227376 · Financial The complaint is about the landlord’s handling of: The resident’s query about the amount of service charge payable, and the … 17 Apr 2024 Maladministration Lambeth Council (202230659) Case 202230659 · Estate Management The complaint is about the landlord’s response to the resident’s reports that the side access walkway is overgrown and blocked. … 17 Apr 2024 Maladministration Leeds City Council (202228360) Case 202228360 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leaking toilet. The Ombudsman has also investigated …