Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "trust" ×

Showing 1,920 of 16,595 decisions matching "trust"

Decisions

Most recent first
16 Jun 2022 Maladministration London & Quadrant Housing Trust (202100735) Case 202100735 · ASB/Abuse/Nuisance The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the … 10 Jun 2022 Partial Maladministration London & Quadrant Housing Trust (202008929) Case 202008929 · Managing Relations The complaint is about: The landlord’s decision not to install double glazed windows at the property. The associated complaints handing. 10 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202122410) Case 202122410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to a window in the property. 8 Jun 2022 Reasonable Redress Cheshire Peaks & Plains Housing Trust (202120405) Case 202120405 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her … 7 Jun 2022 Maladministration London & Quadrant Housing Trust (202011012) Case 202011012 · Managing Relations The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling. 7 Jun 2022 No Maladministration Peabody Trust (202113952) Case 202113952 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours. 31 May 2022 Partial Maladministration Central and Cecil Housing Trust (201914399) Case 201914399 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of bed bugs in his flat. the alleged antisocial … 31 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104433) Case 202104433 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s former property, including a decant. The landlord’s handling … 30 May 2022 Partial Maladministration London & Quadrant Housing Trust (202108843) Case 202108843 · ASB/Abuse/Nuisance REPORT COMPLAINT 202108843 London & Quadrant Housing Trust 30 May 2022 Our approach The Housing Ombudsman’s approach to investigating and … 26 May 2022 Partial Maladministration London & Quadrant Housing Trust (202118979) Case 202118979 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s wet-room. The resident’s request for the wet-room to … 25 May 2022 Partial Maladministration London & Quadrant Housing Trust (202008983) Case 202008983 · Managing Relations The complaint is about: The landlord’s handling of repairs to the residents’ window. The landlord’s complaint handling. 25 May 2022 Mediation Metropolitan Housing Trust Limited (202113980) Case 202113980 · Managing Relations The complaint is about the landlord’s handling of a mutual exchange application. 25 May 2022 Maladministration Metropolitan Thames Valley Housing (202016312) Case 202016312 · Old Property Condition migrated-2025 REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 May 2022 Reasonable Redress London & Quadrant Housing Trust (202106643) Case 202106643 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom. 20 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104623) Case 202104623 · Financial The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for repair works he had … 20 May 2022 Reasonable Redress London & Quadrant Housing Trust (202116813) Case 202116813 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint. 20 May 2022 No Maladministration Peabody Trust (202003977) Case 202003977 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB). 18 May 2022 Reasonable Redress Newlon Housing Trust (202123057) Case 202123057 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a damaged fence. 16 May 2022 Reasonable Redress Peabody Trust (202103149) Case 202103149 · Managing Relations The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling. 13 May 2022 No Maladministration Southway Housing Trust (Manchester) Limited (202006626) Case 202006626 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be transferred. 6 May 2022 Reasonable Redress London & Quadrant Housing Trust (202110036) Case 202110036 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the … 3 May 2022 Reasonable Redress Metropolitan Thames Valley Housing (202102425) Case 202102425 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 May 2022 Partial Maladministration Peabody Trust (202120337) Case 202120337 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about repairs and damage caused by contractors. The landlord’s … 29 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202112117) Case 202112117 · Financial The complaint is about the landlord’s: Response to the resident’s request that it buy back the property. Decision to share … 29 Apr 2022 No Maladministration Peabody Trust (201703374) Case 201703374 · Financial The complaint is about the current landlord’s response to the resident’s request for compensation relating to a period without hot … 29 Apr 2022 Partial Maladministration Peabody Trust 2018 (202009689) Case 202009689 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of antisocial behaviour (ASB). concerns about the security of … 28 Apr 2022 Maladministration London & Quadrant Housing Trust (202101094) Case 202101094 · Financial This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase … 28 Apr 2022 Maladministration Newlon Housing Trust (202103451) Case 202103451 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been … 26 Apr 2022 Maladministration London & Quadrant Housing Trust (202113369) Case 202113369 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling. 26 Apr 2022 Reasonable Redress Peabody Trust (202013965) Case 202013965 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external … 25 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202009910) Case 202009910 · Old Property Condition migrated-2025 REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Apr 2022 Outside Jurisdiction Peabody Trust (202108708) Case 202108708 · Estate Management The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden. 22 Apr 2022 No Maladministration Peabody Trust (202108866) Case 202108866 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a … 16 Apr 2022 Maladministration London & Quadrant Housing Trust (202112089) Case 202112089 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs. 15 Apr 2022 Reasonable Redress London & Quadrant Housing Trust (202101154) Case 202101154 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following delays to fence repairs. 8 Apr 2022 Maladministration London & Quadrant Housing Trust (202017193) Case 202017193 · Financial The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is … 5 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202106427) Case 202106427 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202105440) Case 202105440 · Managing Relations The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (201910665) Case 201910665 · Managing Relations The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202004850) Case 202004850 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202015780) Case 202015780 · Financial REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 29 Mar 2022 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202106617) Case 202106617 · Financial The complaint is about the landlord’s: 29 Mar 2022 Maladministration Peabody Trust (202102181) Case 202102181 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the capping of the resident’s gas meter. 29 Mar 2022 Partial Maladministration Peabody Trust (202102946) Case 202102946 · Estate Management The complaint is about the landlord’s response to the resident’s report about an unauthorised structure. The complaint is about the … 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202017301) Case 202017301 · Financial The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for … 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202103887) Case 202103887 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 25 Mar 2022 Partial Maladministration Metropolitan Housing Trust Limited (202004518) Case 202004518 · Managing Relations The complaint is about the landlord’s handling of: the repairs following the report of a leak, including the installation of … 25 Mar 2022 Maladministration Metropolitan Housing Trust Limited (202106201) Case 202106201 · Managing Relations The complaint is about the landlord’s handling of: Refurbishment works to the resident’s kitchen and alterations to the bathroom. The … 25 Mar 2022 No Maladministration Metropolitan Housing Trust Limited (202114454) Case 202114454 · Estate Management The complaint is about: The landlord’s suggested increase to the level of the resident’s service charge to pay for the … 25 Mar 2022 Partial Maladministration Peabody Trust 2018 (202001565) Case 202001565 · Managing Relations The complaint is about the landlord’s: Handling of the leaseholder’s request for window repairs and/or replacement. Complaint handling.