Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "trust" ×

Showing 1,920 of 16,595 decisions matching "trust"

Decisions

Most recent first
15 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202213796) Case 202213796 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's report about dog fouling in front of her property. The … 14 Feb 2023 Maladministration Peabody Trust (202123676) Case 202123676 · Managing Relations The complaint concerns: The level of compensation offered by the landlord following the loss of heating and hot water for … 13 Feb 2023 Maladministration Newlon Housing Trust (202215690) Case 202215690 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a bannister to be installed on her staircase, … 9 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (202109888) Case 202109888 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property from above, resulting … 8 Feb 2023 Partial Maladministration Peabody Trust (202201602) Case 202201602 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of nesting pigeons; complaint handling. 7 Feb 2023 Maladministration London & Quadrant Housing Trust (202119188) Case 202119188 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak from the balcony above her property, … 5 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (202208849) Case 202208849 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of scaffolding around his property. Response to the resident’s … 31 Jan 2023 Partial Maladministration Weaver Vale Housing Trust Limited (202105585) Case 202105585 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Response to the resident’s … 30 Jan 2023 Maladministration London & Quadrant Housing Trust (202205075) Case 202205075 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the kitchen sink and balcony in the property. 30 Jan 2023 Maladministration Peabody Trust (202109625) Case 202109625 · ASB/Abuse/Nuisance 30 Jan 2023 No Maladministration Trafford Housing Trust Limited (202123374) Case 202123374 · Estate Management The landlord’s response to the resident’s concerns about the handling of the communal garden outside his home. 24 Jan 2023 Maladministration London & Quadrant Housing Trust (202209429) Case 202209429 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for their fence to be repaired. 20 Jan 2023 Maladministration London & Quadrant Housing Trust (202203488) Case 202203488 · Managing Relations The complaint is about the landlord’s handling of a job to replace the resident’s blind. This Service has also made … 19 Jan 2023 Reasonable Redress Peabody Trust (202203065) Case 202203065 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new … 18 Jan 2023 Maladministration Peabody Trust (202208073) Case 202208073 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for access to scaffolding to be relocated. Handling of … 17 Jan 2023 Partial Maladministration Central and Cecil Housing Trust (202121654) Case 202121654 · Managing Relations The complaint is about the landlord’s: Response to concerns raised by the resident about repairs to the bathroom in 2018. … 16 Jan 2023 Maladministration London & Quadrant Housing Trust (202120419) Case 202120419 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of contractors entering the resident’s premises without permission. 16 Jan 2023 Partial Maladministration London & Quadrant Housing Trust (202204225) Case 202204225 · Managing Relations The complaint is about: the landlord’s handling of the resident’s request for large print communications from its contractors; the landlord’s … 10 Jan 2023 Partial Maladministration London & Quadrant Housing Trust (202108899) Case 202108899 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: the immersion heater and loss of hot water. … 3 Jan 2023 No Maladministration Trafford Housing Trust Limited (202113590) Case 202113590 · Financial The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to … 20 Dec 2022 Maladministration London & Quadrant Housing Trust (202208063) Case 202208063 · Estate Management The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling. 19 Dec 2022 Maladministration Newlon Housing Trust (202013332) Case 202013332 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of water ingress through their ceiling; Complaint handling. The … 12 Dec 2022 Partial Maladministration Raven Housing Trust Limited (201914079) Case 201914079 · Financial The complaint is about the landlord’s handling of the resident’s rent account. The Ombudsman has also considered the landlord’s handling … 8 Dec 2022 No Maladministration The Extracare Charitable Trust (202205621) Case 202205621 · Financial The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to … 2 Dec 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202124649) Case 202124649 · Managing Relations The complaint concerns the landlord’s handling of: A boiler repair. The associated formal complaint. 28 Nov 2022 Partial Maladministration The Papworth Trust (202014014) Case 202014014 · Estate Management The complaint is about the resident’s reports of: The level and increase of rent and service charges. Concerns about the … 25 Nov 2022 Partial Maladministration London & Quadrant Housing Trust (202207296) Case 202207296 · Financial The complaint is about the landlord’s: Response regarding the resident’s concerns about the conduct of contractors on site. Response to … 24 Nov 2022 Partial Maladministration London & Quadrant Housing Trust (202127773) Case 202127773 · Managing Relations The complaint is regarding the landlord’s handling of: A leak affecting the resident’s property and subsequent related repairs. The resident’s … 23 Nov 2022 No Maladministration Peabody Trust (202115463) Case 202115463 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns regarding the: Maintenance and tests of the equipment to … 23 Nov 2022 Partial Maladministration Raven Housing Trust Limited (202127488) Case 202127488 · Estate Management The complaint is about: The landlord’s handling of reports about the resident’s overhanging shrubbery and the shared back-garden fence. The … 17 Nov 2022 Maladministration Peabody Trust (202205611) Case 202205611 · Managing Relations The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom. 16 Nov 2022 Maladministration London & Quadrant Housing Trust (202207775) Case 202207775 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs at the resident’s property. 15 Nov 2022 Maladministration London & Quadrant Housing Trust (202118374) Case 202118374 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint. 10 Nov 2022 Partial Maladministration Peabody Trust (202102479) Case 202102479 · Health and Safety (inc. building safety) The complaint concerns: The landlord’s response to reports of repairs needed relating to: A Blockage to the toilet system. An … 8 Nov 2022 Maladministration London & Quadrant Housing Trust (202126700) Case 202126700 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of … 4 Nov 2022 Reasonable Redress London & Quadrant Housing Trust (202107191) Case 202107191 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leaking bath. 3 Nov 2022 Maladministration Peabody Trust (202113293) Case 202113293 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports. 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202007591) Case 202007591 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, … 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202009492) Case 202009492 · Estate Management This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the … 31 Oct 2022 Outside Jurisdiction Newlon Housing Trust (202205679) Case 202205679 · Moving/Buying/Selling Home The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently … 31 Oct 2022 No Maladministration Peabody Trust (201910758) Case 201910758 · Managing Relations The complaint is about the landlord’s response to the resident about the heating system and the removal of a solar … 31 Oct 2022 No Maladministration Peabody Trust (202114643) Case 202114643 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a neighbour. … 31 Oct 2022 Outside Jurisdiction Peabody Trust (202117911) Case 202117911 · Old Property Condition migrated-2025 The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to … 25 Oct 2022 Reasonable Redress London & Quadrant Housing Trust (202114451) Case 202114451 · Financial The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents … 25 Oct 2022 Outside Jurisdiction Peabody Trust (202119308) Case 202119308 · Estate Management This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine. 21 Oct 2022 Maladministration London & Quadrant Housing Trust (202123437) Case 202123437 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the … 21 Oct 2022 Maladministration Trafford Housing Trust Limited (202202308) Case 202202308 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property. 20 Oct 2022 No Maladministration Victory Housing Trust (202205475) Case 202205475 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and … 17 Oct 2022 Maladministration London & Quadrant Housing Trust (202107410) Case 202107410 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint. 13 Oct 2022 Maladministration Newlon Housing Trust (202113337) Case 202113337 · Managing Relations This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about …