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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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24 Dec 2021 Partial Maladministration Peabody Trust (202009261) Case 202009261 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the … 23 Dec 2021 Maladministration Bournville Village Trust (202014113) Case 202014113 · Financial The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend. 23 Dec 2021 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202004948) Case 202004948 · Estate Management This complaint is about the landlord’s handling of: the reports of damp to the resident’s bedroom; the maintenance of the … 23 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202011329) Case 202011329 · Old Property Condition migrated-2025 The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling … 23 Dec 2021 Maladministration Peabody Trust (202016983) Case 202016983 · Managing Relations The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted … 22 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202107922) Case 202107922 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s … 22 Dec 2021 Maladministration Metropolitan Housing Trust Limited (202015534) Case 202015534 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application. 22 Dec 2021 Maladministration Watford Community Housing Trust (201914487) Case 201914487 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 21 Dec 2021 No Maladministration London & Quadrant Housing Trust (202104345) Case 202104345 · Estate Management The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of … 21 Dec 2021 Reasonable Redress Newlon Housing Trust (202011349) Case 202011349 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work. 21 Dec 2021 Partial Maladministration Victory Housing Trust (202104194) Case 202104194 · Financial This complaint is about. The landlord’s handling of repairs to the heating and hot water system. The landlord’s response to … 20 Dec 2021 Partial Maladministration Peabody Trust (202100509) Case 202100509 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s noise nuisance reports; the resident’s request for it to install … 17 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202010785) Case 202010785 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, … 17 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202015026) Case 202015026 · Health and Safety (inc. building safety) REPORT COMPLAINT 202015026 London & Quadrant Housing Trust 17 December 2021 Our approach The Housing Ombudsman’s approach to investigating and … 16 Dec 2021 No Maladministration Peabody Trust (202102170) Case 202102170 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof … 15 Dec 2021 Maladministration London & Quadrant Housing Trust (201911304) Case 201911304 · Estate Management The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had … 10 Dec 2021 Reasonable Redress Peabody Trust (202104313) Case 202104313 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of fly-tipping and its response to her request to … 8 Dec 2021 Partial Maladministration Metropolitan Housing Trust Limited (202108647) Case 202108647 · Managing Relations The complaint is about the landlord’s: Handling of repairs and major works to the resident’s windows. Communication with the resident … 3 Dec 2021 Partial Maladministration Bournville Village Trust (202100005) Case 202100005 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak in her bathroom; response to the … 3 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202012424) Case 202012424 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s charges for energy usage. 2 Dec 2021 Maladministration London & Quadrant Housing Trust (201916023) Case 201916023 · Managing Relations The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the … 30 Nov 2021 Maladministration London & Quadrant Housing Trust (202015446) Case 202015446 · Managing Relations The complaints are about the landlord’s: Handling of repairs to the communal water supply pipe valves. Response to the resident’s … 30 Nov 2021 No Maladministration London & Quadrant Housing Trust (202105318) Case 202105318 · Moving/Buying/Selling Home The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 30 Nov 2021 Maladministration Peabody Trust 2018 (202002013) Case 202002013 · ASB/Abuse/Nuisance The complaint concerns: the landlord's response to the resident's reports of antisocial behaviour. the landlord's handling of the resident's request … 30 Nov 2021 Partial Maladministration Raven Housing Trust Limited (202001573) Case 202001573 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: A leak from a neighbouring property and compensation … 29 Nov 2021 Partial Maladministration Newlon Housing Trust (202110290) Case 202110290 · Managing Relations The complaint refers to: The landlord’s response to the resident’s reports of a leak at the property. The landlord’s handling … 28 Nov 2021 Reasonable Redress Metropolitan Housing Trust Limited (202101759) Case 202101759 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding her front and back door. 27 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202016813) Case 202016813 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak. 26 Nov 2021 Partial Maladministration Metropolitan Housing Trust Limited (202010483) Case 202010483 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the removal of the communal fire alarm at … 24 Nov 2021 Reasonable Redress Metropolitan Housing Trust Limited (202005072) Case 202005072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak, his requests for compensation, and his … 24 Nov 2021 Maladministration Newlon Housing Trust (202000770) Case 202000770 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s … 24 Nov 2021 Outside Jurisdiction Watford Community Housing Trust (202103329) Case 202103329 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103329 Watford Community Housing Trust 24 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Nov 2021 Maladministration London & Quadrant Housing Trust (L&Q) (202102186) Case 202102186 · Financial This complaint is about: The level of a service charge, following the time taken to set up a service charge … 20 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202015723) Case 202015723 · Managing Relations The complaint is about the landlord’s response to the resident’s: report of a water leak into her property. associated complaint. 19 Nov 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (202015579) Case 202015579 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of: the resident’s reports concerning multiple outstanding repair issues at the property prior to … 19 Nov 2021 Maladministration London & Quadrant Housing Trust (202005639) Case 202005639 · Moving/Buying/Selling Home This complaint is about the landlord’s decision to withdraw its discretionary offer to the resident of a management transfer to … 19 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202012533) Case 202012533 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord offered in respect of its acknowledged delays and failures whilst … 19 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202112196) Case 202112196 · Managing Relations REPORT COMPLAINT 202112196 London & Quadrant Housing Trust 19 November 2021 Our approach The Housing Ombudsman’s approach to investigating and … 19 Nov 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202011982) Case 202011982 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision to change the energy supplier for the provision of communal heating in the … 19 Nov 2021 Maladministration Metropolitan Housing Trust Limited (202014430) Case 202014430 · Estate Management The resident’s complaint concerns: The landlord's response about the standard of cleaning and ground maintenance in the communal areas. The … 19 Nov 2021 Reasonable Redress Peabody Trust (202007888) Case 202007888 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of a burst water pipe. 19 Nov 2021 No Maladministration Peabody Trust (202108578) Case 202108578 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of antisocial behaviour (ASB) by her neighbour. The formal complaint … 18 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202100123) Case 202100123 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the amount … 18 Nov 2021 Maladministration Newlon Housing Trust (202016860) Case 202016860 · Managing Relations The resident complains about: The landlord’s handling of repair works to the property, standard of the service provided in relation … 17 Nov 2021 Maladministration Peabody Trust (202105141) Case 202105141 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of repairs to his balcony door. 16 Nov 2021 No Maladministration London & Quadrant Housing Trust (202003307) Case 202003307 · Occupancy Rights The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the … 16 Nov 2021 Partial Maladministration Metropolitan Housing Trust Limited (202011801) Case 202011801 · Financial The complaint is about the landlord’s response to the resident’s reports about: 16 Nov 2021 Maladministration Peabody Trust (202101975) Case 202101975 · Managing Relations This complaint is about the landlord’s handling of: 15 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202017302) Case 202017302 · Managing Relations The complaint is about: the landlord’s handling of the resident’s report of a faulty boiler. the landlord's complaint handling. 15 Nov 2021 Maladministration London & Quadrant Housing Trust (202100650) Case 202100650 · ASB/Abuse/Nuisance REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and …