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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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25 Mar 2022 Mediation Vale of Aylesbury Housing Trust Limited (202014351) Case 202014351 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns related to the water pressure. 21 Mar 2022 Partial Maladministration Metropolitan Housing Trust Limited (202105422) Case 202105422 · Financial The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling … 17 Mar 2022 Maladministration Metropolitan Housing Trust Limited (202009265) Case 202009265 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for an EWS1 form. 15 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202005079) Case 202005079 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the … 15 Mar 2022 No Maladministration Metropolitan Housing Trust Limited (202106485) Case 202106485 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a support worker. 15 Mar 2022 Partial Maladministration Newlon Housing Trust (202007792) Case 202007792 · Financial The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to … 14 Mar 2022 No Maladministration London & Quadrant Housing Trust (202108067) Case 202108067 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused. 14 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202108941) Case 202108941 · Managing Relations REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 11 Mar 2022 Maladministration London & Quadrant Housing Trust (202111792) Case 202111792 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent … 9 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202010235) Case 202010235 · ASB/Abuse/Nuisance The complaint is about the landlord’s Response to reports of mould and damp. Handling of reports of a noise nuisance. … 9 Mar 2022 Partial Maladministration Peabody Trust 2018 (202002546) Case 202002546 · ASB/Abuse/Nuisance This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while … 9 Mar 2022 Mediation Peabody Trust (202121739) Case 202121739 · Old Property Condition migrated-2025 The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water. 4 Mar 2022 No Maladministration Raven Housing Trust Limited (202103966) Case 202103966 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour. 3 Mar 2022 Maladministration London & Quadrant Housing Trust (202004153) Case 202004153 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of window disrepair. 28 Feb 2022 Maladministration London & Quadrant Housing Trust (202112708) Case 202112708 · Estate Management The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint … 28 Feb 2022 Reasonable Redress Peabody Trust (202013016) Case 202013016 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works. 28 Feb 2022 Reasonable Redress Peabody Trust (202014635) Case 202014635 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property. 25 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (202017368) Case 202017368 · Managing Relations The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The … 24 Feb 2022 Outside Jurisdiction Peabody Trust (201908122) Case 201908122 · Estate Management The complaint is about information provided to the resident regarding parking restrictions in the local area. 23 Feb 2022 No Maladministration London & Quadrant Housing Trust (202005112) Case 202005112 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and … 21 Feb 2022 Reasonable Redress Peabody Trust (202006782) Case 202006782 · Moving/Buying/Selling Home The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of … 16 Feb 2022 Maladministration London & Quadrant Housing Trust (202101738) Case 202101738 · Financial The complaint is about the landlord’s decision to increase rent payments following an IT error. 16 Feb 2022 Maladministration Peabody Trust (202107980) Case 202107980 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB … 14 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (202017187) Case 202017187 · Financial The complaint is about: The landlord’s handling of repairs at the property, specifically, repairs to the intercom. roof and bath … 11 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (201916247) Case 201916247 · Financial The complaint is about: The landlord’s response to the resident’s request to end his tenancy. The landlord’s handling of the … 11 Feb 2022 Partial Maladministration Metropolitan Housing Trust Limited (202100884) Case 202100884 · Financial The complaint is about the landlord’s handling of the resident’s service charge account, which resulted in significant arrears. The complaint … 10 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202106689) Case 202106689 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew … 4 Feb 2022 No Maladministration London & Quadrant Housing Trust (202100263) Case 202100263 · Managing Relations The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports … 1 Feb 2022 Reasonable Redress Newlon Housing Trust (202002899) Case 202002899 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s … 31 Jan 2022 No Maladministration Grainger Trust (202111324) Case 202111324 · Old Property Condition migrated-2025 The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. … 31 Jan 2022 Maladministration Peabody Trust (201901683) Case 201901683 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’). 28 Jan 2022 Partial Maladministration London & Quadrant Housing Trust (202005403) Case 202005403 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be … 28 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202100394) Case 202100394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint. 27 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202014001) Case 202014001 · Old Property Condition migrated-2025 The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony. 27 Jan 2022 No Maladministration Peabody Trust (202108961) Case 202108961 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her … 26 Jan 2022 Partial Maladministration Central and Cecil Housing Trust (202006602) Case 202006602 · Information and data management This complaint is about: The resident’s allegation that the landlord’s communications breached General Data Protection Regulations (GDPR) and the landlord’s … 26 Jan 2022 Maladministration London & Quadrant Housing Trust (202009794) Case 202009794 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and … 25 Jan 2022 Outside Jurisdiction London & Quadrant Housing Trust (202007650) Case 202007650 · Financial The complaint is about the level and reasonableness of the resident’s service charges, and her liability to pay for some … 25 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202114197) Case 202114197 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the damage to the resident's balcony. 25 Jan 2022 Partial Maladministration Metropolitan Housing Trust Limited (202103269) Case 202103269 · Managing Relations The resident’s complaint is about: The landlord’s response to the resident’s reports in relation to his storage heating and immersion … 24 Jan 2022 No Maladministration Metropolitan Housing Trust Limited (202102795) Case 202102795 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord … 19 Jan 2022 Maladministration London & Quadrant Housing Trust (202103687) Case 202103687 · Managing Relations The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of … 14 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202015484) Case 202015484 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system. 14 Jan 2022 No Maladministration Southway Housing Trust (Manchester) Limited (202016044) Case 202016044 · Old Property Condition migrated-2025 The landlord’s handling of the resident’s disrepair reports relating to the bathroom. 13 Jan 2022 No Maladministration London & Quadrant Housing Trust (202109177) Case 202109177 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling. 11 Jan 2022 Reasonable Redress Newlon Housing Trust (202113136) Case 202113136 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows. 7 Jan 2022 Reasonable Redress Peabody Trust (202105170) Case 202105170 · Estate Management REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 5 Jan 2022 No Maladministration Peabody Trust 2018 (202005448) Case 202005448 · Estate Management The landlord’s handling of the resident’s request to re-site the communal bin storage. 30 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202008449) Case 202008449 · Managing Relations The complaint concerns: How the landlord handled repairs at the property prior to January 2020. How the landlord handled repairs … 29 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202002239) Case 202002239 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).