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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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11 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200817) Case 202200817 · Financial The complaint is about the landlord’s handling of the resident’s water bill rebate. 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200575) Case 202200575 · Financial The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s … 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202206325) Case 202206325 · Estate Management REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 3 Oct 2022 Maladministration Bromsgrove District Housing Trust Limited (202126525) Case 202126525 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint. 3 Oct 2022 No Maladministration London & Quadrant Housing Trust (202012626) Case 202012626 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of … 30 Sep 2022 Maladministration London & Quadrant Housing Trust (202103815) Case 202103815 · Moving/Buying/Selling Home The complaint is about the landlords handling of void works and condition of the property. This service has also investigated … 23 Sep 2022 Partial Maladministration London & Quadrant Housing Trust (202104577) Case 202104577 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling. 16 Sep 2022 Maladministration London & Quadrant Housing Trust (202015494) Case 202015494 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 15 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202125466) Case 202125466 · Estate Management The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway. 12 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202120367) Case 202120367 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The … 12 Sep 2022 Reasonable Redress Peabody Trust (202119360) Case 202119360 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance. 8 Sep 2022 No Maladministration London & Quadrant Housing Trust (202105979) Case 202105979 · Financial The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges … 31 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202016578) Case 202016578 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Leaks. Lifts. Complaint handling. 31 Aug 2022 Partial Maladministration Peabody Trust (202112807) Case 202112807 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property … 31 Aug 2022 Maladministration Trafford Housing Trust Limited (202100386) Case 202100386 · Old Property Condition migrated-2025 This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s … 26 Aug 2022 No Maladministration Bournville Village Trust (202125427) Case 202125427 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its … 25 Aug 2022 Partial Maladministration Peabody Trust (202009028) Case 202009028 · Financial The complaint is about: The landlord’s response to the resident’s requests for a breakdown of the service charge spend for … 19 Aug 2022 No Maladministration Newlon Housing Trust (202123300) Case 202123300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of pests in her home. 18 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (201702669) Case 201702669 · Estate Management The resident has complained about: The landlord’s response to the complaint about the incorrectly registered gas meters. The landlord’s response … 16 Aug 2022 Maladministration Peabody Trust (202016218) Case 202016218 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of … 12 Aug 2022 Maladministration London & Quadrant Housing Trust (201915332) Case 201915332 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint. 12 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202103674) Case 202103674 · ASB/Abuse/Nuisance This complaint is about the landlord’s: handling of a rat infestation; response to the resident’s request for garden works; handling … 12 Aug 2022 Maladministration London & Quadrant Housing Trust (202114580) Case 202114580 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about overgrown trees. The landlord’s complaints handling. 12 Aug 2022 Reasonable Redress London & Quadrant Housing Trust (202124952) Case 202124952 · Old Property Condition migrated-2025 The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her … 4 Aug 2022 No Maladministration Peabody Trust (202106252) Case 202106252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property. 2 Aug 2022 Maladministration London & Quadrant Housing Trust (202118898) Case 202118898 · Managing Relations The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal … 1 Aug 2022 No Maladministration London & Quadrant Housing Trust (202122952) Case 202122952 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling. 29 Jul 2022 Partial Maladministration Newlon Housing Trust (202014809) Case 202014809 · Estate Management REPORT COMPLAINT 202014809 Newlon Housing Trust 29 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jul 2022 Partial Maladministration Trafford Housing Trust Limited (202125041) Case 202125041 · Financial The complaint is about: 28 Jul 2022 No Maladministration Hornsey Housing Trust Limited (202014795) Case 202014795 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom. 27 Jul 2022 Reasonable Redress London & Quadrant Housing Trust (202121043) Case 202121043 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s … 27 Jul 2022 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202109081) Case 202109081 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a repair to the boiler following a leak … 19 Jul 2022 Partial Maladministration Peabody Trust (202006194) Case 202006194 · Information and data management The resident complains about the landlord's handling of: Their reports of an unsecure satellite dish in 2015, reports of damage … 18 Jul 2022 Partial Maladministration Peabody Trust (202111521) Case 202111521 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s … 13 Jul 2022 Maladministration London & Quadrant Housing Trust (202109210) Case 202109210 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and … 12 Jul 2022 No Maladministration Peabody Trust (202107901) Case 202107901 · Financial The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation. 12 Jul 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202108884) Case 202108884 · ASB/Abuse/Nuisance The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation … 7 Jul 2022 Mediation London & Quadrant Housing Trust (202115419) Case 202115419 · Old Property Condition migrated-2025 The complaint is about: 5 Jul 2022 Maladministration London & Quadrant Housing Trust (202105951) Case 202105951 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling. 1 Jul 2022 No Maladministration London & Quadrant Housing Trust (202013213) Case 202013213 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property. 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202014712) Case 202014712 · Financial The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202123742) Case 202123742 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about his front door. 30 Jun 2022 Partial Maladministration Newlon Housing Trust (202003308) Case 202003308 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s reports … 30 Jun 2022 No Maladministration Newlon Housing Trust (202008945) Case 202008945 · Information and data management This complaint is about the landlord’s handling of the resident’s concerns about: a subject access request the conduct of the … 30 Jun 2022 Reasonable Redress Peabody Trust 2018 (202006277) Case 202006277 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports. 24 Jun 2022 No Maladministration London & Quadrant Housing Trust (202008433) Case 202008433 · Estate Management REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and … 24 Jun 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202105716) Case 202105716 · Financial The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response … 24 Jun 2022 No Maladministration Trafford Housing Trust Limited (202106917) Case 202106917 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her … 20 Jun 2022 Reasonable Redress Newlon Housing Trust (202006502) Case 202006502 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works … 20 Jun 2022 Maladministration Newlon Housing Trust (202125203) Case 202125203 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a leak in the property.