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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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15 Aug 2024 Maladministration Waltham Forest Council (202230787) Case 202230787 · Managing Relations The complaint is about the landlord’s handling of leaks into the resident’s property from a property above. This Service has … 14 Aug 2024 Partial Maladministration Wandsworth Council (202231534) Case 202231534 · Information and data management The complaint is about the landlord’s response to the resident’s: concerns about a stopcock valve request for replacement of windows. … 13 Aug 2024 Partial Maladministration Gateshead Metropolitan Borough Council (202320582) Case 202320582 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s housing application. The landlord’s handling of a kitchen renewal and … 13 Aug 2024 Partial Maladministration Warwick District Council (202309354) Case 202309354 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness … 13 Aug 2024 Maladministration Westminster City Council (202301503) Case 202301503 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak from the property above. The Ombudsman … 12 Aug 2024 No Maladministration Birmingham City Council (202221468) Case 202221468 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling. 12 Aug 2024 Partial Maladministration Brighton and Hove City Council (202302918) Case 202302918 · Managing Relations The complaint is about: The landlord's handling of repairs to the roof. The landlord's response to the resident's concerns about … 12 Aug 2024 Maladministration Mansfield District Council (202400625) Case 202400625 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of concerns of coldness in the resident’s property. 9 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202321199) Case 202321199 · Managing Relations The complaint is about the landlord’s: handling of repairs and damp and mould at the resident’s former property. response to … 9 Aug 2024 Partial Maladministration Harlow District Council (202304637) Case 202304637 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak. Report of damp, mould and condensation. … 9 Aug 2024 Partial Maladministration Lincoln City Council (202304912) Case 202304912 · Financial The complaint is about: The landlord’s handling of the reports that she had to pay council tax on 2 properties. … 8 Aug 2024 Mediation Birmingham City Council (202325811) Case 202325811 · Financial The complaint is about the landlord's response to the reports of damage caused to the resident's CCTV doorbell. 8 Aug 2024 Partial Maladministration Camden Council (202318030) Case 202318030 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Drainage issues causing flooding, gurgling noises, and smells. … 8 Aug 2024 Maladministration Kirklees Council (202323479) Case 202323479 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of major works to the property and the resident’s associated decant. 8 Aug 2024 Maladministration Lambeth Council (202227180) Case 202227180 · Information and data management The complaint is about the landlord’s handling of the resident’s: reports of a leak into her property from the flat … 8 Aug 2024 Partial Maladministration Waltham Forest Council (202228827) Case 202228827 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs Damp and mould The Ombudsman has also … 7 Aug 2024 Maladministration Haringey London Borough Council (202302608) Case 202302608 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint. 7 Aug 2024 Maladministration Kingston upon Thames Council (202304327) Case 202304327 · Estate Management The complaint is about the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the … 7 Aug 2024 Reasonable Redress Westminster City Council (202220310) Case 202220310 · Financial The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges. 5 Aug 2024 Maladministration Lambeth Council (202226980) Case 202226980 · Estate Management The complaint is about the landlord’s handling of the resident’s reports regarding outstanding communal fencing and water system repairs. The … 5 Aug 2024 Maladministration Leeds City Council (202304805) Case 202304805 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB). This Service has also … 5 Aug 2024 Outside Jurisdiction Runnymede Borough Council (202204517) Case 202204517 · Old Property Condition migrated-2025 This complaint is about the Council’s handling of disabled adaptations to the resident’s property. 5 Aug 2024 Partial Maladministration South Tyneside Council (202304960) Case 202304960 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The conduct of a staff member handling her … 5 Aug 2024 Maladministration Southwark Council (202345859) Case 202345859 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling. 31 Jul 2024 Partial Maladministration Birmingham City Council (202219556) Case 202219556 · Managing Relations The complaint is about the landlord’s handling of: Pests specifically cockroaches, woodlice and psocid mites. Damp and mould in her … 31 Jul 2024 Maladministration Birmingham City Council (202309395) Case 202309395 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns … 31 Jul 2024 Partial Maladministration East Riding of Yorkshire Council (202326458) Case 202326458 · Financial The complaint is about the landlord’s: Calculation of the disturbance allowance. Communication about the disturbance allowance. The associated complaint. 31 Jul 2024 Maladministration Folkestone & Hythe District Council (202305898) Case 202305898 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom. Complaint handling. 31 Jul 2024 Partial Maladministration Hammersmith and Fulham Council (202326350) Case 202326350 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of damp and mould, including her request to be … 31 Jul 2024 Maladministration Haringey London Borough Council (202226236) Case 202226236 · Information and data management The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation … 31 Jul 2024 Severe Maladministration Islington Council (202231232) Case 202231232 · Managing Relations The complaint is about the landlord’s handling of damp in the property. The Ombudsman has decided to investigate the landlord’s … 31 Jul 2024 Maladministration Islington Council (202303995) Case 202303995 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) against the neighbour. letting out a property … 31 Jul 2024 Partial Maladministration Kingston upon Hull City Council (202232486) Case 202232486 · Estate Management The complaint is about: The accuracy of information provided to the resident about the current property when it was offered … 31 Jul 2024 Maladministration Lambeth Council (202300919) Case 202300919 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of multiple repair issues, including leaks, damp and mould. … 31 Jul 2024 Partial Maladministration Lewes District Council (202219226) Case 202219226 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the resident’s … 31 Jul 2024 Maladministration Lewisham Council (202229024) Case 202229024 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: the length of time scaffolding was in situ. … 31 Jul 2024 Partial Maladministration Mid Devon District Council (202234298) Case 202234298 · Estate Management The complaint is about the landlord's handling of the resident’s concerns about: The position of a fence at the bottom … 31 Jul 2024 Partial Maladministration Milton Keynes City Council (202221333) Case 202221333 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about electrical safety and damage to her cooker. The … 31 Jul 2024 No Maladministration North West Leicestershire District Council (202306960) Case 202306960 · Health and Safety (inc. building safety) This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the … 31 Jul 2024 Partial Maladministration North West Leicestershire District Council (202337606) Case 202337606 · Managing Relations The complaint is about the landlord’s handling of: reports of an issue with a drain in the resident’s back garden. … 31 Jul 2024 No Maladministration Sheffield City Council (202304208) Case 202304208 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 31 Jul 2024 Partial Maladministration Southend-on-Sea City Council (202400256) Case 202400256 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of cracks and subsidence in his property. The Ombudsman … 31 Jul 2024 Partial Maladministration Southwark Council (202310781) Case 202310781 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Delays with occupational therapy assessments and adult social care. The adaptation to … 31 Jul 2024 Partial Maladministration Tendring District Council (202302247) Case 202302247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jul 2024 Partial Maladministration Thurrock Council (202329491) Case 202329491 · Information and data management The complaint is about the landlord’s: 31 Jul 2024 Partial Maladministration Waltham Forest Council (202313052) Case 202313052 · Information and data management The complaint is about the landlord’s handling of repairs in the property, including: Garden groundworks. Kitchen fire door. Window safety … 31 Jul 2024 No Maladministration Wandsworth Council (202229787) Case 202229787 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s … 31 Jul 2024 Maladministration Warwick District Council (202234620) Case 202234620 · Managing Relations The complaint is about: The landlord’s handling of various repairs, including repairs to the roof and concerns around the location … 31 Jul 2024 Maladministration Westminster City Council (202323410) Case 202323410 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident concerning: Damp and mould. Noise from a neighbour’s positive input … 30 Jul 2024 Maladministration Arun District Council (202116946) Case 202116946 · Managing Relations The complaint is about: The landlords handling of the residents request for new bathroom fittings and flooring. The landlords handling …