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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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19 Apr 2023 No Maladministration Peabody Trust (202128179) Case 202128179 · Managing Relations The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint … 18 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202125842) Case 202125842 · Financial The complaint is about the landlord’s response to the resident’s enquiries about: The increase in level, apportionment and reasonableness of … 17 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202206955) Case 202206955 · Financial The complaint is about the landlord’s response to the resident’s enquiries about: The level and liability of service charges. Service … 14 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202116921) Case 202116921 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (202010808) Case 202010808 · Managing Relations The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202122675) Case 202122675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127907) Case 202127907 · Managing Relations The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the … 13 Apr 2023 Partial Maladministration Peabody Trust (202128473) Case 202128473 · Financial The complaint is about the landlord’s handling of: - The resident's decant from her property following the collapse of upstairs … 6 Apr 2023 No Maladministration Peabody Trust (202122368) Case 202122368 · Financial The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service. 6 Apr 2023 Maladministration Peabody Trust (202200081) Case 202200081 · Financial The complaint is about: 3 Apr 2023 Maladministration London & Quadrant Housing Trust (202206543) Case 202206543 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports that the resident’s window had been broken. 3 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203033) Case 202203033 · Financial The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (202015069) Case 202015069 · Estate Management The complaint is about the landlord’s: Decision making around a store cupboard in a communal area. Level of communication. Complaint … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (201914143) Case 201914143 · Managing Relations This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling. 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202007203) Case 202007203 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about damaged internal doors; Response to the resident’s reports … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012566) Case 202012566 · Health and Safety (inc. building safety) The complaint is about: The level of compensation offered by the landlord in relation to the toilet repairs. The landlord’s … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202113505) Case 202113505 · Estate Management The complaint is about the landlord’s: decision making around a storage cupboard n a communal area. level of communication. complaint … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126008) Case 202126008 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127272) Case 202127272 · Estate Management This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint. 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202845) Case 202202845 · Financial This complaint is about: The leaseholder’s assertion the landlord breached its legal obligations around handling service charge funds. The landlord’s: … 31 Mar 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202204734) Case 202204734 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207761) Case 202207761 · Managing Relations This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling. 31 Mar 2023 Maladministration Peabody Trust (202202611) Case 202202611 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the … 30 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (202205532) Case 202205532 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of noise from her upstairs neighbour. Reports about outstanding … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (202122562) Case 202122562 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212263) Case 202212263 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint … 23 Mar 2023 Maladministration Newlon Housing Trust (202126212) Case 202126212 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent … 22 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202014885) Case 202014885 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leaking tap in September 2020. Handling of … 17 Mar 2023 Partial Maladministration Peabody Trust (202103988) Case 202103988 · Managing Relations The complaint is about: 17 Mar 2023 No Maladministration Saffron Housing Trust Limited (202209828) Case 202209828 · Estate Management The complaint is about the landlord’s handling of the resident’s request to replace the wire fencing and his subsequent request … 16 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202120914) Case 202120914 · Managing Relations The complaint is about: The landlord’s response to reports of a moth infestation in the property, and its subsequent compensation … 14 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012865) Case 202012865 · Information and data management This complaint is about the landlord’s: Response to the resident’s ongoing damp and mould concerns; Response to the resident’s various … 10 Mar 2023 Reasonable Redress Newlon Housing Trust (202116050) Case 202116050 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s floorboards. 6 Mar 2023 No Maladministration Peabody Trust (202104086) Case 202104086 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s dissatisfaction with the time taken to address structural cracks to … 1 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202118322) Case 202118322 · Financial The complaint is about: The level of rent charged by the landlord for the property. The landlord’s response to the … 1 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119915) Case 202119915 · Financial The complaint is about: The landlord’s handling of the resident’s reports about damp and mould including its handling of the … 28 Feb 2023 No Maladministration London & Quadrant Housing Trust (202002926) Case 202002926 · ASB/Abuse/Nuisance The complaint is about The landlord’s handling of reports of anti-social behaviour from the resident and her neighbour. The landlord’s … 28 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111330) Case 202111330 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the process of … 28 Feb 2023 Maladministration Peabody Trust 2018 (202013563) Case 202013563 · Managing Relations The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling. 28 Feb 2023 Reasonable Redress Peabody Trust (201902535) Case 201902535 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property. 27 Feb 2023 No Maladministration Bromsgrove District Housing Trust Limited (202127870) Case 202127870 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling … 27 Feb 2023 Partial Maladministration Peabody Trust (202101617) Case 202101617 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when let. The … 27 Feb 2023 No Maladministration Peabody Trust (202210669) Case 202210669 · Health and Safety (inc. building safety) This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its … 24 Feb 2023 No Maladministration Newlon Housing Trust (202125837) Case 202125837 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making … 24 Feb 2023 Reasonable Redress Peabody Trust (202120748) Case 202120748 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The … 23 Feb 2023 Maladministration London & Quadrant Housing Trust (202107703) Case 202107703 · Old Property Condition migrated-2025 The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling. 23 Feb 2023 Partial Maladministration Peabody Trust (202120604) Case 202120604 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s request for information regarding its contractor’s reports; response to the … 22 Feb 2023 No Maladministration Victory Housing Trust (202201169) Case 202201169 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the … 20 Feb 2023 Maladministration Cheshire Peaks & Plains Housing Trust (202211333) Case 202211333 · Estate Management The complaint is about the landlord’s: response to the resident’s request for a pathway to be replaced in her garden; … 16 Feb 2023 Maladministration London & Quadrant Housing Trust (202015388) Case 202015388 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of heating issues within his property and his concerns …