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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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29 Aug 2024 Partial Maladministration Camden Council (202219932) Case 202219932 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and … 29 Aug 2024 Maladministration Lambeth Council (202323146) Case 202323146 · Estate Management The complaint is about the landlord's response to the resident's reports of a broken communal lift. This report has also … 29 Aug 2024 Maladministration Mansfield District Council (202322775) Case 202322775 · Information and data management The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the … 29 Aug 2024 No Maladministration North Yorkshire Council (202302252) Case 202302252 · Old Property Condition categories The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents … 29 Aug 2024 Partial Maladministration Portsmouth City Council (202309777) Case 202309777 · Old Tenants Behaviour categories The complaint concerns the landlord’s response to the resident’s reports of: His neighbour’s cannabis use. Antisocial behaviour (ASB) from his … 29 Aug 2024 Maladministration South Tyneside Council (202234416) Case 202234416 · Information and data management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to both the interior and exterior … 29 Aug 2024 Partial Maladministration Westminster City Council (202340118) Case 202340118 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the resident’s complaint. 28 Aug 2024 Reasonable Redress Islington Council (202346506) Case 202346506 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property. 28 Aug 2024 Partial Maladministration Leicester City Council (202214224) Case 202214224 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of antisocial behaviour (ASB) and noise nuisance by the residents’ neighbour. … 28 Aug 2024 Partial Maladministration Southend-on-Sea City Council (202310117) Case 202310117 · Information and data management The complaint is about: The landlord’s response to the resident's reports of damp and mould. The landlord’s handling of requested … 27 Aug 2024 Maladministration Ashford Borough Council (202308502) Case 202308502 · Information and data management The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman … 27 Aug 2024 No Maladministration Bristol City Council (202233143) Case 202233143 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by … 23 Aug 2024 Maladministration Bristol City Council (202305872) Case 202305872 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of leaks into his property. This Service has also … 23 Aug 2024 Partial Maladministration Camden Council (202226779) Case 202226779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about the landlord’s housing points allocation for rehousing. The … 23 Aug 2024 Maladministration Dacorum Borough Council (202336291) Case 202336291 · Information and data management The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also … 23 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202223999) Case 202223999 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould … 23 Aug 2024 Partial Maladministration Islington Council (202310041) Case 202310041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the accessibility of an exit barrier to his … 23 Aug 2024 Reasonable Redress Islington Council (202341765) Case 202341765 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of reports of issues with the heating and hot water system. 23 Aug 2024 Outside Jurisdiction Lambeth Council (202232225) Case 202232225 · Occupancy Rights The complaint is about the landlord’s handling of the pre-action protocol and specifically not having given the resident notice of … 23 Aug 2024 Maladministration London Borough of Camden Council (202233880) Case 202233880 · Local Authority / ALMO or TMO The complaint is about: The landlords handling of the residents reports of ongoing water leaks from the flat above. The … 23 Aug 2024 Maladministration Rugby Borough Council (202319694) Case 202319694 · Managing Relations REPORT COMPLAINT 202319694 Rugby Borough Council 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Aug 2024 Maladministration South Kesteven District Council (202330587) Case 202330587 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the resident’s property and the resident’s request for improvements. The … 23 Aug 2024 No Maladministration South Tyneside Council (202301018) Case 202301018 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the … 23 Aug 2024 Partial Maladministration Westminster City Council (202217291) Case 202217291 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: A bathroom leak resolved in January 2022. A request to replace the … 22 Aug 2024 Partial Maladministration Camden Council (202323962) Case 202323962 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise disturbances. Reports of unauthorised alterations to the … 22 Aug 2024 Maladministration Dacorum Borough Council (202314190) Case 202314190 · Information and data management The complaint is about the landlord's handling of works to upgrade the resident’s kitchen and bathroom. This Service has also … 22 Aug 2024 Maladministration East Devon District Council (202306755) Case 202306755 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint that its contractor damaged his washing machine. 22 Aug 2024 Maladministration Harlow District Council (202300425) Case 202300425 · Managing Relations The complaint is about the landlords handling of: Repairs to the front porch. The associated complaint. 22 Aug 2024 Maladministration Lambeth Council (202318349) Case 202318349 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports of leaks from the roof and windows of the resident’s building, … 22 Aug 2024 Maladministration Southwark Council (202306807) Case 202306807 · Managing Relations The complaint is about the landlord’s handling of repairs to the living room door frame. The Ombudsman has considered the … 21 Aug 2024 Partial Maladministration Lewisham Council (202325734) Case 202325734 · Managing Relations REPORT COMPLAINT 202325734 Lewisham Council 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 21 Aug 2024 Partial Maladministration North West Leicestershire District Council (202318653) Case 202318653 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bath panel. The resident’s reports … 21 Aug 2024 Maladministration Southwark Council (202305827) Case 202305827 · Managing Relations The complaint is about how the landlord handled: The resident’s request for ventilation at her property. The resident’s reports of … 20 Aug 2024 Partial Maladministration Camden Council (202327297) Case 202327297 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the communal heating system. Reports of … 20 Aug 2024 Partial Maladministration Islington Council (202323409) Case 202323409 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 20 Aug 2024 Partial Maladministration Kirklees Council (202345536) Case 202345536 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: A damp and mould problem. Adequacy of the … 20 Aug 2024 No Maladministration Leeds City Council (202226092) Case 202226092 · Managing Relations The complaint is about: The landlord’s response to the resident’s report that the contractor did not take adequate measures to … 20 Aug 2024 Maladministration Southampton City Council (202339127) Case 202339127 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance. Allegations of poor staff … 20 Aug 2024 Maladministration Southend-on-Sea City Council (202316447) Case 202316447 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling. 19 Aug 2024 Partial Maladministration Bournemouth, Christchurch and Poole Council (202317016) Case 202317016 · Managing Relations This complaint is about: The Council’s decision to end the resident’s previous accommodation and offer him his current property. The … 19 Aug 2024 Partial Maladministration Chesterfield Borough Council (202219761) Case 202219761 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concern about the condition of the property when it was … 19 Aug 2024 Maladministration Islington Council (202224799) Case 202224799 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. This Service has also considered the … 19 Aug 2024 Maladministration Lambeth Council (202224500) Case 202224500 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs. 16 Aug 2024 Maladministration Camden Council (202231395) Case 202231395 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. complaint handling. 16 Aug 2024 Maladministration Havering Council (202225478) Case 202225478 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of a flood. The Ombudsman has also assessed the … 16 Aug 2024 Maladministration Islington Council (202308344) Case 202308344 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s complaint concerning her annual gas safety check. 16 Aug 2024 Partial Maladministration Lewisham Council (202335053) Case 202335053 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A leak into the property from … 16 Aug 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202305599) Case 202305599 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request that it fund external mediation. Associated formal complaint. 15 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202332614) Case 202332614 · Old Complaints Handling categories The complaint is about: The landlord’s handling of roofing repairs and associated damp and mould reports. The landlord’s handling of … 15 Aug 2024 Partial Maladministration Islington Council (202335068) Case 202335068 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A faulty window. A sewage …