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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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31 May 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202107935) Case 202107935 · Moving/Buying/Selling Home The complaint is about the time taken to complete the sale of the resident's property. 31 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202110801) Case 202110801 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks. The associated damp and mould in their … 31 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126529) Case 202126529 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling. 31 May 2023 Partial Maladministration Peabody Trust (202104592) Case 202104592 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s queries regarding … 26 May 2023 Partial Maladministration Brighton Housing Trust (202211942) Case 202211942 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s … 26 May 2023 Maladministration Trafford Housing Trust Limited (202109324) Case 202109324 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build … 25 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117221) Case 202117221 · Managing Relations The complaint is regarding the landlord’s: Handling of several repair issues, including reported damp and mould. Response to the resident’s … 25 May 2023 Maladministration Peabody Trust (202208114) Case 202208114 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s … 24 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207948) Case 202207948 · Managing Relations The complaint is about: 23 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111758) Case 202111758 · Estate Management The complaint is about: The landlord's response to repairs to the property. The landlord's response to pest control issues. Complaint … 23 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202115485) Case 202115485 · Financial The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s … 23 May 2023 Maladministration Saffron Housing Trust Limited (202120095) Case 202120095 · Managing Relations The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The … 22 May 2023 Maladministration Watford Community Housing Trust (202124705) Case 202124705 · Managing Relations The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety … 19 May 2023 Reasonable Redress Peabody Trust (201903951) Case 201903951 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB). 18 May 2023 Severe Maladministration Peabody Trust (202118841) Case 202118841 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s … 17 May 2023 Reasonable Redress Peabody Trust (202128172) Case 202128172 · Managing Relations The complaint is about: The condition of the windows at the property. The landlord’s complaint handling. 16 May 2023 No Maladministration Bromsgrove District Housing Trust Limited (202205923) Case 202205923 · Financial The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double … 16 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206602) Case 202206602 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman … 16 May 2023 Maladministration Peabody Trust (202203299) Case 202203299 · Managing Relations The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s … 15 May 2023 Maladministration London & Quadrant Housing Trust (202007116) Case 202007116 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling. 15 May 2023 Maladministration Peabody Trust (202107763) Case 202107763 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint. 12 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202202115) Case 202202115 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the … 10 May 2023 Maladministration London & Quadrant Housing Trust (202104537) Case 202104537 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint … 5 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202013732) Case 202013732 · Financial The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered … 5 May 2023 Partial Maladministration Peabody Trust (202108030) Case 202108030 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount … 4 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202127442) Case 202127442 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202119571) Case 202119571 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127357) Case 202127357 · Managing Relations The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint. 3 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201126) Case 202201126 · ASB/Abuse/Nuisance REPORT COMPLAINT 202201126 London & Quadrant Housing Trust 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and … 2 May 2023 Maladministration Cheshire Peaks & Plains Housing Trust (202204920) Case 202204920 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s right to buy application. 2 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119074) Case 202119074 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of a rodent infestation. The resident’s application for re-housing … 29 Apr 2023 No Maladministration Peabody Trust (202208403) Case 202208403 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 28 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128131) Case 202128131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation following his reports of leaks. Complaint handling. 28 Apr 2023 Partial Maladministration Newlon Housing Trust (202107310) Case 202107310 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for an EWS1 form. The landlord’s communication regarding the … 28 Apr 2023 Maladministration Peabody Trust (202112245) Case 202112245 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and … 28 Apr 2023 Reasonable Redress Peabody Trust (202127764) Case 202127764 · Managing Relations The complaint is about landlord’s handling of: 27 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111468) Case 202111468 · Financial The complaint is about: The level of service charges. The landlord’s handling of the resident’s service charge queries. The landlord’s … 27 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202111543) Case 202111543 · Financial The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did … 27 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202128192) Case 202128192 · Estate Management The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking. 27 Apr 2023 Partial Maladministration Raven Housing Trust Limited (202200090) Case 202200090 · Estate Management The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The … 26 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206262) Case 202206262 · ASB/Abuse/Nuisance The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of … 25 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202013904) Case 202013904 · Financial The complaint is about the landlord’s response to: The resident’s enquiries about the reasonableness of service charges. The resident’s request … 25 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202114179) Case 202114179 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling. 24 Apr 2023 Maladministration London & Quadrant Housing Trust (202114456) Case 202114456 · Financial This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling. 21 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202114537) Case 202114537 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; … 21 Apr 2023 Reasonable Redress Newlon Housing Trust (202125596) Case 202125596 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports. 20 Apr 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202101343) Case 202101343 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. … 20 Apr 2023 Partial Maladministration Peabody Trust (202123937) Case 202123937 · Financial The complaint is about the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling. 19 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202123452) Case 202123452 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of repairs to the shower. This report also considers: … 19 Apr 2023 No Maladministration Peabody Trust (202120260) Case 202120260 · Managing Relations The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling.