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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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25 Jun 2025 Maladministration The Riverside Group Limited (202318844) Case 202318844 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding: Planned upgrade work to his kitchen. Damage to … 25 Jun 2025 Partial Maladministration Walsall Housing Group Limited (202302975) Case 202302975 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould, including its associated communication. The resident’s complaint. 25 Jun 2025 Partial Maladministration Westminster Community Homes Limited (202416446) Case 202416446 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Reports of squatters in a nearby property. … 25 Jun 2025 Maladministration Your Housing Group Limited (202304570) Case 202304570 · Financial The complaint is about the landlord’s handling of the resident’s reports of: 24 Jun 2025 No Maladministration Clarion Housing Association Limited (202437909) Case 202437909 · Managing Relations The complaint is about the landlord’s: Handling of reports of a bed bug infestation. Complaint handling. 24 Jun 2025 Maladministration Cobalt Housing Limited (202113543) Case 202113543 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Request for information. The Ombudsman … 24 Jun 2025 Partial Maladministration Cotman Housing Association Limited (202405270) Case 202405270 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a … 24 Jun 2025 Maladministration Hexagon Housing Association Limited (202427054) Case 202427054 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 24 Jun 2025 Reasonable Redress M&G UK Shared Ownership Limited (202333069) Case 202333069 · For profit The complaint is about the landlord’s handling of repairs to the district heating system. 24 Jun 2025 Reasonable Redress Paragon Asra Housing Limited (202300282) Case 202300282 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified … 24 Jun 2025 Partial Maladministration Places for People Group Limited (202400604) Case 202400604 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. Associated complaint. 24 Jun 2025 Maladministration Soha Housing Limited (202334993) Case 202334993 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs and request for compensation … 24 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202310730) Case 202310730 · Estate Management The complaint is regarding the landlord’s handling of the resident’s concerns about: Increases in rent and service charges. Repairs to … 24 Jun 2025 Partial Maladministration The Riverside Group Limited (202324500) Case 202324500 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We have also considered the landlord’s complaint handling … 23 Jun 2025 Partial Maladministration Accent Housing Limited (202328246) Case 202328246 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property and … 23 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202422421) Case 202422421 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for adaptions to the property, including concerns that the … 23 Jun 2025 Maladministration Golding Homes Limited (202334981) Case 202334981 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 23 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202315773) Case 202315773 · Managing Relations The complaint is about the level of compensation awarded by the landlord relating to its handling of a boiler leak. … 23 Jun 2025 Outside Jurisdiction LiveWest Homes Limited (202334333) Case 202334333 · Estate Management The complaint is about: The landlord’s upkeep of a river wall and pathway. The landlord’s response to the resident’s request … 23 Jun 2025 Partial Maladministration Platform Housing Group Limited (202318118) Case 202318118 · Estate Management The complaint is about the landlord’s handling of the resident’s reports: His garden had been damaged. The hedges at the … 23 Jun 2025 No Maladministration Stockport Homes Limited (202326007) Case 202326007 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the condition of her garden. 23 Jun 2025 No Maladministration The Riverside Group Limited (202328178) Case 202328178 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend. 23 Jun 2025 Maladministration The Riverside Group Limited (202331736) Case 202331736 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint. 23 Jun 2025 Maladministration Thrive Homes Limited (202324757) Case 202324757 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The … 20 Jun 2025 Maladministration A2Dominion Housing Group Limited (202324568) Case 202324568 · Responsive repairs/activity The complaint is about the landlord’s handling of concerns about inadequate wall insulation. 20 Jun 2025 Maladministration Citizen Housing Group Limited (202427458) Case 202427458 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damaged possessions. 20 Jun 2025 Maladministration Clarion Housing Association Limited (202306492) Case 202306492 · Managing Relations The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in … 20 Jun 2025 Partial Maladministration Gateway Housing Association Limited (202431390) Case 202431390 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to Reports of anti-social behaviour (ASB) from a neighbour. A boundary dispute between … 20 Jun 2025 Maladministration Karbon Homes Limited (202234018) Case 202234018 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the property being cold. complaint. 20 Jun 2025 Maladministration Karbon Homes Limited (202329045) Case 202329045 · Financial The complaint is about the landlord’s response to the resident’s reports that its heating system impacted his energy bills. The … 20 Jun 2025 Maladministration Moat Homes Limited (202320833) Case 202320833 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's move to her current property. 20 Jun 2025 Maladministration Onward Homes Limited (202228966) Case 202228966 · Estate Management The complaint is about the landlord’s: Response to the resident’s queries and concerns around heating bills. Response to some related … 19 Jun 2025 No Maladministration Aster Group Limited (202309278) Case 202309278 · Health and Safety (inc. building safety) REPORT COMPLAINT 202309278 Aster Group Limited 19 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Jun 2025 Maladministration Citizen Housing Group Limited (202431038) Case 202431038 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, … 19 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202234940) Case 202234940 · Financial The complaint is about the resident’s concerns about the landlord’s: Communication about service charge payments. Live chat facility. Complaint handling. 19 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202436394) Case 202436394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The … 19 Jun 2025 Outside Jurisdiction Golding Homes Limited (202320018) Case 202320018 · Information and data management The complaint is about the landlord’s handling of the resident’s personal data. 19 Jun 2025 Partial Maladministration Hightown Housing Association Limited (202228597) Case 202228597 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Grounds and estate maintenance. The caretaker’s performance. 19 Jun 2025 Partial Maladministration One Housing Group Limited (202318008) Case 202318008 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak from the flat above into her … 19 Jun 2025 Maladministration Red Kite Community Housing Limited (202317013) Case 202317013 · Responsive repairs/activity The complaint is about the landlord’s handling of heating repairs and the resident’s request for compensation. 19 Jun 2025 Reasonable Redress Sparrow Shared Ownership Limited (202304514) Case 202304514 · For profit The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint. 19 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202319901) Case 202319901 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An … 18 Jun 2025 Partial Maladministration A2Dominion Housing Group Limited (202319207) Case 202319207 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s … 18 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202306683) Case 202306683 · Financial The complaint is about the landlord’s handling of: The resident’s request for information on how the service charge is calculated. … 18 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421853) Case 202421853 · Managing Relations The complaint is about the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered … 18 Jun 2025 Outside Jurisdiction Clarion Housing Association Limited (202428334) Case 202428334 · Occupancy Rights The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns … 18 Jun 2025 Partial Maladministration Gentoo Group Limited (202422461) Case 202422461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 18 Jun 2025 Maladministration Hyde Housing Association Limited (202327778) Case 202327778 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak in the property and associated repairs. 18 Jun 2025 Partial Maladministration Karbon Homes Limited (202315542) Case 202315542 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns regarding staff conduct. Reports of antisocial behaviour (ASB). Reports … 18 Jun 2025 No Maladministration Midland Heart Limited (202319576) Case 202319576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).