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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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18 Jun 2025 Partial Maladministration Moat Homes Limited (202316242) Case 202316242 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal services, namely: Grounds maintenance. … 18 Jun 2025 Partial Maladministration Onward Homes Limited (202311791) Case 202311791 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Right to Acquire application (RTA). Communications and Complaint. 18 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202327452) Case 202327452 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity … 18 Jun 2025 Maladministration Paragon Asra Housing Limited (202318241) Case 202318241 · Financial The complaint is about the landlord’s response to the resident’s concerns about her service charges. The Ombudsman has also considered … 18 Jun 2025 Maladministration The Riverside Group Limited (202332422) Case 202332422 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. A missing … 17 Jun 2025 Reasonable Redress First Choice Homes Oldham Limited (202329065) Case 202329065 · Responsive repairs/activity The complaint is about the landlord’s handling of a shower repair. 17 Jun 2025 Outside Jurisdiction GreenSquareAccord Limited (202439567) Case 202439567 · Responsive repairs/activity The complaint is about the landlord's handling of: Repairs to the resident’s kitchen. The resident’s reports of damp and mould. 17 Jun 2025 Maladministration Irwell Valley Housing Association Limited (202201762) Case 202201762 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 17 Jun 2025 Partial Maladministration Midland Heart Limited (202326283) Case 202326283 · Managing Relations The complaint is about: the landlord’s changes to its allocations policy. the landlord’s handling of a rehousing application. The landlord’s … 17 Jun 2025 Maladministration One Housing Group Limited (202321871) Case 202321871 · Responsive repairs/activity The complaint is about the landlord’s handling of heater replacement work. 17 Jun 2025 Maladministration Paragon Asra Housing Limited (202425918) Case 202425918 · Managing Relations The complaint is about the landlord’s handling of repairs to the property. The Ombudsman will also investigate the landlord’s handling … 17 Jun 2025 Partial Maladministration Places for People Group Limited (202404081) Case 202404081 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: its investigation into a report of antisocial behaviour (ASB) involving the resident’s … 17 Jun 2025 Maladministration Places for People Group Limited (202426227) Case 202426227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about … 17 Jun 2025 Partial Maladministration Plus Dane Housing Limited (202305218) Case 202305218 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of a leak and the associated roof repairs. Reports … 17 Jun 2025 No Maladministration Rochdale Boroughwide Housing Limited (202328355) Case 202328355 · Planned Works The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related … 17 Jun 2025 Maladministration Stockport Homes Limited (202338672) Case 202338672 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s shared ownership property purchase. 16 Jun 2025 Maladministration Clarion Housing Association Limited (202434138) Case 202434138 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of asbestos, damp and mould. 16 Jun 2025 Maladministration Estuary Housing Association Limited (202232040) Case 202232040 · Managing Relations REPORT COMPLAINT 202232040 Estuary Housing Association Limited 16 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Jun 2025 Reasonable Redress Incommunities Limited (202324651) Case 202324651 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about the time taken to restore her hot water … 16 Jun 2025 Partial Maladministration Onward Homes Limited (202425515) Case 202425515 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. 16 Jun 2025 Maladministration Orbit Housing Association Limited (202438573) Case 202438573 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports … 16 Jun 2025 Partial Maladministration Places for People Group Limited (202324903) Case 202324903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the … 16 Jun 2025 Maladministration Stonewater Limited (202318054) Case 202318054 · Financial The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also … 16 Jun 2025 No Maladministration Torus62 Limited (202210507) Case 202210507 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s right to buy application. 16 Jun 2025 Reasonable Redress Vivid Housing Limited (202317241) Case 202317241 · Planned Works The complaint is about the landlord’s handling of replacement windows. 13 Jun 2025 Maladministration Citizen Housing Group Limited (202317813) Case 202317813 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs. 13 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202302666) Case 202302666 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of … 13 Jun 2025 Maladministration Habinteg Housing Association Limited (202411853) Case 202411853 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within … 13 Jun 2025 Outside Jurisdiction Orbit Group Limited (202328352) Case 202328352 · Enquiry stage The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. … 13 Jun 2025 Maladministration Saffron Housing Trust Limited (202431509) Case 202431509 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 13 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202330917) Case 202330917 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to … 12 Jun 2025 Partial Maladministration Abri Group Limited (202323612) Case 202323612 · Estate Management The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. … 12 Jun 2025 Maladministration Bromford Housing Group Limited (202400932) Case 202400932 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports … 12 Jun 2025 Maladministration GreenSquareAccord Limited (202224842) Case 202224842 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). … 12 Jun 2025 No Maladministration Home Group Limited (202315720) Case 202315720 · Information and data management This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February … 12 Jun 2025 Outside Jurisdiction Hyde Housing Association Limited (202326741) Case 202326741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to … 12 Jun 2025 Maladministration Hyde Housing Association Limited (202330436) Case 202330436 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated … 12 Jun 2025 No Maladministration Ocean Housing Limited (202332640) Case 202332640 · Financial The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out … 12 Jun 2025 Maladministration Orbit Group Limited (202322144) Case 202322144 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in … 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202315797) Case 202315797 · Managing Relations The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling. 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202315983) Case 202315983 · Financial The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the … 12 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202322199) Case 202322199 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has … 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202324589) Case 202324589 · Information and data management The complaint is about the landlord’s response to: Repairs and replacement of windows. Kitchen repairs. Reports of concerns about contractor … 12 Jun 2025 Maladministration Places for People Group Limited (202405073) Case 202405073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 12 Jun 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202324558) Case 202324558 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of and response to: her reports of faulty external communal area lighting, … 12 Jun 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202329287) Case 202329287 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that … 12 Jun 2025 Maladministration Stockport Homes Limited (202330786) Case 202330786 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also … 12 Jun 2025 Maladministration Stonewater Limited (202325785) Case 202325785 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the rear external door and windows. We have … 12 Jun 2025 Maladministration The Guinness Partnership Limited (202326682) Case 202326682 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling. 11 Jun 2025 Outside Jurisdiction Cottsway Housing Association Limited (202315431) Case 202315431 · Information and data management The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case …