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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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14 Jul 2025 Maladministration East Midlands Housing Group Limited (202426113) Case 202426113 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise. 14 Jul 2025 Maladministration Karibu Community Homes Limited (202427163) Case 202427163 · Managing Relations This complaint is about the landlord’s: Handling of multiple repairs to the resident’s property. Handling of the associated complaint. 14 Jul 2025 Outside Jurisdiction Regenda Limited (202442519) Case 202442519 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about the position of his neighbour’s shed. 14 Jul 2025 Maladministration Weaver Vale Housing Trust Limited (202302250) Case 202302250 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance. 11 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202307075) Case 202307075 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. … 11 Jul 2025 No Maladministration Aster Group Limited (202424253) Case 202424253 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour. 11 Jul 2025 Reasonable Redress Chelmer Housing Partnership Limited (202433911) Case 202433911 · Managing Relations The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and … 11 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202342516) Case 202342516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a new kitchen, bathroom, and windows. Repairs to … 11 Jul 2025 Maladministration Clarion Housing Association Limited (202425093) Case 202425093 · Information and data management The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour … 11 Jul 2025 No Maladministration LiveWest Homes Limited (202306630) Case 202306630 · Information and data management The complaint is about the landlord’s response to the resident’s query about the buildings insurance policy. 11 Jul 2025 Maladministration Stonewater Limited (202318417) Case 202318417 · Estate Management The complaint is about the landlord’s handling of reports about the standard and frequency of grounds maintenance. We have also … 11 Jul 2025 Maladministration Stonewater Limited (202327120) Case 202327120 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property, and within communal areas, including: the standard of … 10 Jul 2025 Maladministration ForHousing Limited (202327303) Case 202327303 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. We have also considered the landlord’s … 10 Jul 2025 Maladministration Moat Homes Limited (202422401) Case 202422401 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. The Ombudsman will … 10 Jul 2025 Maladministration Yorkshire Housing Limited (202343268) Case 202343268 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the front door and to address gaps around the bedroom … 9 Jul 2025 Mediation Golding Homes Limited (202418958) Case 202418958 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the property. 9 Jul 2025 Partial Maladministration Orbit Group Limited (202310281) Case 202310281 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that carpets and flooring were contaminated and the smelt … 9 Jul 2025 Reasonable Redress Regenda Limited (202421753) Case 202421753 · Responsive repairs/activity The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns … 8 Jul 2025 Maladministration GreenSquareAccord Limited (202438382) Case 202438382 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and associated repairs. 8 Jul 2025 Maladministration Soha Housing Limited (202407710) Case 202407710 · Responsive repairs/activity The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property. 8 Jul 2025 No Maladministration Trident Housing Association Limited (202347952) Case 202347952 · Financial The complaint is about the landlord’s handling of the resident’s: 7 Jul 2025 Maladministration GreenSquareAccord Limited (202442055) Case 202442055 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 7 Jul 2025 Reasonable Redress LiveWest Homes Limited (202318249) Case 202318249 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of noise disturbance by its contractors. 7 Jul 2025 Maladministration Midland Heart Limited (202321623) Case 202321623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and harassment from his neighbour … 6 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202431663) Case 202431663 · Managing Relations This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of … 4 Jul 2025 Maladministration Clarion Housing Association Limited (202340358) Case 202340358 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have … 4 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202330750) Case 202330750 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour … 4 Jul 2025 Maladministration The Riverside Group Limited (202331042) Case 202331042 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak and related damage to his belongings. … 3 Jul 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202422363) Case 202422363 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 3 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202435416) Case 202435416 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB) request to make safe electric … 3 Jul 2025 Maladministration Moat Homes Limited (202428185) Case 202428185 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom repairs. 3 Jul 2025 Maladministration Plus Dane Housing Limited (202414110) Case 202414110 · Managing Relations The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated … 3 Jul 2025 Maladministration Sapphire Independent Housing Limited (202317469) Case 202317469 · Abbeyfield The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property … 2 Jul 2025 Maladministration Hyde Housing Association Limited (202309718) Case 202309718 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports about repairs to the windows. 2 Jul 2025 Severe Maladministration Hyde Housing Association Limited (202440396) Case 202440396 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water. 2 Jul 2025 Maladministration Orbit Housing Association Limited (202427014) Case 202427014 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 2 Jul 2025 Maladministration Paragon Asra Housing Limited (202318065) Case 202318065 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of … 1 Jul 2025 Maladministration Vico Homes Limited (202326893) Case 202326893 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202317836) Case 202317836 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We … 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202404259) Case 202404259 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints. 30 Jun 2025 Severe Maladministration A2Dominion Housing Group Limited (202434827) Case 202434827 · Responsive repairs/activity The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 30 Jun 2025 Reasonable Redress Abri Group Limited (202429771) Case 202429771 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints. 30 Jun 2025 Maladministration Accent Housing Limited (202324191) Case 202324191 · Managing Relations The resident’s complaint is about the landlord’s handling of her: Reports of damp and mould and subsequent repairs. Reports of … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202432728) Case 202432728 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp, and mould. The landlord’s response to … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202446846) Case 202446846 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and … 30 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202308881) Case 202308881 · Managing Relations The complaint is about: the level of compensation offered by the landlord for delays in completing repairs to the resident’s … 30 Jun 2025 Partial Maladministration Home Group Limited (202319452) Case 202319452 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Damaged window frames. A roof leak. 30 Jun 2025 Reasonable Redress Hyde Housing Association Limited (202432495) Case 202432495 · Moving/Buying/Selling Home The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling. 30 Jun 2025 Partial Maladministration Magna Housing Limited (202327003) Case 202327003 · Managing Relations The complaint is about the landlord’s handling of repairs to the driveway. We have also considered the associated complaint. 30 Jun 2025 Maladministration Midland Heart Limited (202435994) Case 202435994 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when she moved …