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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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11 Jun 2025 Maladministration Golding Homes Limited (202329384) Case 202329384 · Responsive repairs/activity This complaint is about the landlord’s handling of a roof repair. 11 Jun 2025 Reasonable Redress Hyde Housing Association Limited (202224789) Case 202224789 · Managing Relations The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint. 11 Jun 2025 Partial Maladministration LiveWest Homes Limited (202202223) Case 202202223 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of an overgrown tree and concerns about the suitability … 11 Jun 2025 Maladministration Places for People Group Limited (202438388) Case 202438388 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint. 11 Jun 2025 Outside Jurisdiction South Devon Rural Housing Association Limited (202314091) Case 202314091 · Managing Relations The resident’s complaint is about the removal of personal belongings from her garage by the landlord. 11 Jun 2025 Partial Maladministration Stonewater Limited (202328956) Case 202328956 · Managing Relations The complaint is about the landlord’s response to the: resident’s concerns about a fault with her solar panels. associated complaint. 11 Jun 2025 Maladministration Stonewater Limited (202426067) Case 202426067 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the property. Concerns about the … 11 Jun 2025 No Maladministration The Guinness Partnership Limited (202326438) Case 202326438 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden. 11 Jun 2025 No Maladministration Walsall Housing Group Limited (202325741) Case 202325741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint. 10 Jun 2025 Partial Maladministration Gateway Housing Association Limited (202310470) Case 202310470 · Information and data management The complaint is about the landlord’s handling of: the resident’s concerns about the landlord’s management of her personal data and … 10 Jun 2025 Reasonable Redress One Housing Group Limited (202345485) Case 202345485 · Responsive repairs/activity The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a … 10 Jun 2025 Partial Maladministration Ongo Homes Limited (202327435) Case 202327435 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start … 10 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202324581) Case 202324581 · Managing Relations The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s … 10 Jun 2025 Partial Maladministration Origin Housing Limited (202327448) Case 202327448 · Information and data management The complaint is about the landlord’s handling of: Repairs to the communal front door. Tiling works to the front entrance … 10 Jun 2025 Maladministration Stonewater Limited (202320997) Case 202320997 · Responsive repairs/activity The complaint is about the landlord’s handling of a window repair. 10 Jun 2025 Partial Maladministration Stonewater Limited (202321327) Case 202321327 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of issues with the drains. The Ombudsman has also … 9 Jun 2025 Maladministration Ash-Shahada Housing Association Limited (202224114) Case 202224114 · Financial The complaint is about the landlord’s handling of the resident’s reports regarding the loss of her possessions. The Ombudsman has … 9 Jun 2025 Partial Maladministration Bolton at Home Limited (202234276) Case 202234276 · Managing Relations The complaint is about the landlord's response to the resident's: Reports of damp and mould in the communal area. Complaint … 9 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202413823) Case 202413823 · Managing Relations The complaint is about the landlord’s handling of: A leak from the wet room and a leak in the hallway … 9 Jun 2025 Partial Maladministration Midland Heart Limited (202327679) Case 202327679 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns about the condition of her kitchen. complaint. 9 Jun 2025 No Maladministration Ongo Homes Limited (202327433) Case 202327433 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors. 9 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202305331) Case 202305331 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of … 9 Jun 2025 No Maladministration Paragon Asra Housing Limited (202328580) Case 202328580 · Estate Management The complaint is about the landlord’s handling of: Reports of incorrectly sized communal bins. Reports of poor standard of cleanliness … 9 Jun 2025 Mediation The Community Housing Group Limited (202333008) Case 202333008 · Responsive repairs/activity The complaint is about the landlord’s handling of internal repairs in the property. 9 Jun 2025 Maladministration The Guinness Partnership Limited (202320830) Case 202320830 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 6 Jun 2025 No Maladministration Bromford Housing Group Limited (202338851) Case 202338851 · Managing Relations The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s … 6 Jun 2025 Maladministration Citizen Housing Group Limited (202328004) Case 202328004 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant … 6 Jun 2025 Maladministration Clarion Housing Association Limited (202437796) Case 202437796 · Responsive repairs/activity The complaint is about the landlord's handling of repairs following a burst water pipe. 6 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202422878) Case 202422878 · Planned Works The complaint is about the handling of a request to paint fascia boards. 6 Jun 2025 Outside Jurisdiction Rykneld Homes Limited (202318634) Case 202318634 · Moving/Buying/Selling Home The complaint is about the landlord’s assessment of the resident’s application to join the housing register. 6 Jun 2025 Maladministration Stonewater Limited (202316469) Case 202316469 · Estate Management The complaint is about the landlord’s response to the resident concerns about: The quality of cleaning and maintenance services provided. … 5 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421320) Case 202421320 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The … 5 Jun 2025 Maladministration Home Group Limited (202428206) Case 202428206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 5 Jun 2025 Maladministration Hyde Housing Association Limited (202322059) Case 202322059 · Managing Relations The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s … 5 Jun 2025 Partial Maladministration Karibu Community Homes Limited (202219036) Case 202219036 · ASB/Abuse/Nuisance The complaint is about landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour … 5 Jun 2025 Reasonable Redress Moat Homes Limited (202322845) Case 202322845 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move … 5 Jun 2025 Maladministration Orbit Housing Association Limited (202227400) Case 202227400 · Managing Relations The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated … 5 Jun 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202334224) Case 202334224 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant … 4 Jun 2025 Maladministration Believe Housing Limited (202410482) Case 202410482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. We have also investigated the landlord’s … 4 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202323439) Case 202323439 · Financial The complaint is about the landlord's response to the resident's: reports of damage to personal belongings during a temporary decant. … 4 Jun 2025 No Maladministration Flagship Housing Group Limited (202214550) Case 202214550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous … 4 Jun 2025 Partial Maladministration Hexagon Housing Association Limited (202409523) Case 202409523 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works. … 4 Jun 2025 Partial Maladministration Home Group Limited (202318556) Case 202318556 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the … 3 Jun 2025 No Maladministration Abri Group Limited (202428388) Case 202428388 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs 3 Jun 2025 Maladministration Clarion Housing Association Limited (202307308) Case 202307308 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) … 3 Jun 2025 Partial Maladministration Hyde Housing Association Limited (202419385) Case 202419385 · Managing Relations REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 Jun 2025 No Maladministration Platform Housing Group Limited (202326331) Case 202326331 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking. 3 Jun 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202435323) Case 202435323 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears. 2 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202330554) Case 202330554 · Estate Management The complaint is about: The landlord’s application of the lease in respect of exclusive parking and electronic charging. The level … 2 Jun 2025 Maladministration Hexagon Housing Association Limited (202308625) Case 202308625 · Managing Relations The complaint is about: