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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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30 Jun 2025 Severe Maladministration Moat Homes Limited (202424890) Case 202424890 · Responsive repairs/activity The complaint concerns the landlord’s handling of structural defects, damp and mould in the property and the resident’s request for … 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202235018) Case 202235018 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of damage caused … 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202432146) Case 202432146 · Managing Relations The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the … 30 Jun 2025 Partial Maladministration One Housing Group Limited (202318113) Case 202318113 · Financial The complaint is about the landlord’s handling of: Communication with the resident. The resident’s reports of concerns about fire safety. … 30 Jun 2025 Partial Maladministration Ongo Homes Limited (202325287) Case 202325287 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a toilet blockage in the property and their … 30 Jun 2025 Partial Maladministration Orbit Group Limited (202233468) Case 202233468 · Managing Relations The complaint is about the landlord's handling of repairs to the air source heat pump system. The Ombudsman has also … 30 Jun 2025 Partial Maladministration Origin Housing Limited (202333666) Case 202333666 · Responsive repairs/activity REPORT COMPLAINT 202333666 Origin Housing Limited 27 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Jun 2025 Maladministration Paragon Asra Housing Limited (202326748) Case 202326748 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 30 Jun 2025 Maladministration Platform Housing Group Limited (202303557) Case 202303557 · Managing Relations The resident’s complaint is about the landlord's handling of: Reports of no hot water. Leaks. Damp and mould. This service … 30 Jun 2025 Partial Maladministration Stonewater Limited (202435196) Case 202435196 · Financial The complaint is about the landlord’s handling of: Repairs to a blocked toilet and drain. Concerns about damage to the … 30 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202327344) Case 202327344 · Financial The complaint is about the landlord’s response to the resident’s query regarding: The obligation to pay service charges, which include … 30 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202419280) Case 202419280 · Managing Relations The complaint is about the landlord’s handling of the resident’s: complaint from June 2023 about noise disturbance because of improvement … 30 Jun 2025 No Maladministration Together Housing Association Limited (202218487) Case 202218487 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports … 27 Jun 2025 Partial Maladministration Bolton at Home Limited (202426183) Case 202426183 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports about damp and mould, including repairs to the gutters. … 27 Jun 2025 Maladministration Clarion Housing Association Limited (202422759) Case 202422759 · Responsive repairs/activity The complaint is about the landlord’s response to a damp and mould problem and related repairs. 27 Jun 2025 Maladministration Clarion Housing Association Limited (202432103) Case 202432103 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 27 Jun 2025 Maladministration ForHousing Limited (202425263) Case 202425263 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs relating to damp and mould. 27 Jun 2025 Maladministration Golding Homes Limited (202430186) Case 202430186 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint and her … 27 Jun 2025 No Maladministration Home Group Limited (202433525) Case 202433525 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Requests for a management transfer … 27 Jun 2025 Maladministration Plus Dane Housing Limited (202346784) Case 202346784 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of smell in the property. 27 Jun 2025 Maladministration The Guinness Partnership Limited (202435422) Case 202435422 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint. 27 Jun 2025 Partial Maladministration The Riverside Group Limited (202308420) Case 202308420 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint … 27 Jun 2025 Maladministration Torus62 Limited (202402467) Case 202402467 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp, and repairs. The landlord’s handling of the … 27 Jun 2025 No Maladministration Walsall Housing Group Limited (202427673) Case 202427673 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The … 27 Jun 2025 Reasonable Redress Warrington Housing Association Limited (202419571) Case 202419571 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). 27 Jun 2025 Reasonable Redress Your Housing Group Limited (202419290) Case 202419290 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a … 26 Jun 2025 Partial Maladministration Accent Housing Limited (202329781) Case 202329781 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A fallen tree and damage caused to her … 26 Jun 2025 Reasonable Redress Access Homes Housing Association Limited (202326268) Case 202326268 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas … 26 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202324619) Case 202324619 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of damaged paving in a communal area. Response to … 26 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202433894) Case 202433894 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Jun 2025 Maladministration Cobalt Housing Limited (202323944) Case 202323944 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and repairs in the bathroom. The Ombudsman … 26 Jun 2025 Outside Jurisdiction Jigsaw Homes Group Limited (202431673) Case 202431673 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs in the resident’s property. 26 Jun 2025 Maladministration Rochdale Boroughwide Housing Limited (202411980) Case 202411980 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 26 Jun 2025 Partial Maladministration The Riverside Group Limited (202415005) Case 202415005 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the shared boiler flue system. Associated complaint. 25 Jun 2025 Maladministration A2Dominion Housing Group Limited (202417347) Case 202417347 · Information and data management The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water … 25 Jun 2025 Maladministration Abri Group Limited (202440608) Case 202440608 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated remedial repairs. 25 Jun 2025 Partial Maladministration Citizen Housing Group Limited (202310414) Case 202310414 · Financial The complaint is about the landlord’s handling of the resident’s: reports of repairs and damp and mould in the property. … 25 Jun 2025 Reasonable Redress Clarion Housing Association Limited (202333219) Case 202333219 · Managing Relations The complaint is about the landlord's handling of: Repairs to the balcony door. Complaint handling. 25 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202427773) Case 202427773 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations at her property. The associated complaint. 25 Jun 2025 Partial Maladministration East Midlands Housing Group Limited (202303911) Case 202303911 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s boiler. response to her concerns about the conduct … 25 Jun 2025 No Maladministration Flagship Housing Group Limited (202323371) Case 202323371 · Financial The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges. 25 Jun 2025 Severe Maladministration Freebridge Community Housing Limited (202422538) Case 202422538 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s wet room and damp and mould. 25 Jun 2025 Maladministration Hexagon Housing Association Limited (202303959) Case 202303959 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the drainage in the wet room. Repairs to the garden … 25 Jun 2025 Partial Maladministration Hyde Housing Association Limited (202408454) Case 202408454 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about: A leak in the kitchen A leak in … 25 Jun 2025 Maladministration Islington and Shoreditch Housing Association Limited (202424686) Case 202424686 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has … 25 Jun 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202324247) Case 202324247 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. … 25 Jun 2025 No Maladministration One Housing Group Limited (202332542) Case 202332542 · Old Complaints Handling categories The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout … 25 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202325918) Case 202325918 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in … 25 Jun 2025 Maladministration Origin Housing Limited (202423067) Case 202423067 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of excessive cold in the property due to a … 25 Jun 2025 Maladministration Stonewater Limited (202323135) Case 202323135 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the standard of its ground maintenance service. The …