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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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20 Sep 2024 Partial Maladministration Manchester City Council (202228374) Case 202228374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 20 Sep 2024 Maladministration Norwich City Council (202220934) Case 202220934 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: repairing the cracks in the balcony, subsequent repairs to address the damp … 19 Sep 2024 Maladministration Hammersmith and Fulham Council (202302176) Case 202302176 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a broken front door lock at the resident’s property. 19 Sep 2024 Maladministration Haringey London Borough Council (202301724) Case 202301724 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of the resident’s reports of a leak from the flat above. 17 Sep 2024 Maladministration Basildon Borough Council (202332333) Case 202332333 · Old Complaints Handling categories The complaint is about: The landlord’s management of repairs at the property. The landlord’s handling of the resident’s complaint. 17 Sep 2024 Partial Maladministration Hammersmith and Fulham Council (202339926) Case 202339926 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The … 17 Sep 2024 Maladministration Milton Keynes City Council (202320226) Case 202320226 · Managing Relations The complaint is about the landlord’s handling of: The boiler replacement. Disrepair at the property. The Ombudsman has also investigated … 16 Sep 2024 No Maladministration Southwark Council (202222451) Case 202222451 · Estate Management This complaint is about the landlord’s handling of the resident’s report of water coming up from the toilet and the … 13 Sep 2024 Maladministration Brighton and Hove City Council (202335014) Case 202335014 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports of discrimination, including a … 13 Sep 2024 Maladministration Cornwall Council (202225892) Case 202225892 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports that neighbours were repairing cars on the street. The … 13 Sep 2024 Partial Maladministration Gosport Borough Council (202338597) Case 202338597 · Managing Relations The complaint is about the landlord’s response to the resident’s request for disabled adaptations. The Ombudsman has also considered the … 13 Sep 2024 No Maladministration Kingston upon Hull City Council (202314548) Case 202314548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 12 Sep 2024 Maladministration Hammersmith and Fulham Council (202311490) Case 202311490 · Managing Relations The complaint is about the landlord's handling of repairs to the kitchen and bathroom. The Ombudsman has also investigated the … 12 Sep 2024 Maladministration Haringey London Borough Council (202346245) Case 202346245 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Sep 2024 Reasonable Redress Westminster City Council (202334043) Case 202334043 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start … 11 Sep 2024 Partial Maladministration Ashford Borough Council (202335294) Case 202335294 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and ceiling repairs including the removal of asbestos at … 11 Sep 2024 Maladministration Lambeth Council (202341119) Case 202341119 · Managing Relations The complaint is about the landlord’s handling of a balcony leak. The Ombudsman has also addressed the landlord’s complaint handling. 11 Sep 2024 Maladministration Waltham Forest Council (202401637) Case 202401637 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of a leak into his property. 11 Sep 2024 Maladministration Waverley Borough Council (202224018) Case 202224018 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint … 10 Sep 2024 Severe Maladministration Lewisham Council (202335783) Case 202335783 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and related repairs at the … 10 Sep 2024 Maladministration Westminster City Council (202320571) Case 202320571 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 9 Sep 2024 Maladministration Harlow District Council (202311482) Case 202311482 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property. 9 Sep 2024 Outside Jurisdiction Westminster City Council (202109522) Case 202109522 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to replace the front door of the property. 5 Sep 2024 Maladministration Birmingham City Council (202330394) Case 202330394 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 5 Sep 2024 Partial Maladministration Bury Metropolitan Borough Council (202320955) Case 202320955 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident about: Antisocial behaviour (‘ASB’) reports. Complaint handling. 5 Sep 2024 Maladministration Haringey London Borough Council (202301223) Case 202301223 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s request for a management pack. 5 Sep 2024 Maladministration Lewisham Council (202217117) Case 202217117 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the … 5 Sep 2024 Maladministration Westminster City Council (202309206) Case 202309206 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos in his property. The Ombudsman has also … 4 Sep 2024 Maladministration Lewisham Council (202207457) Case 202207457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Spitting, littering, and racial abuse by neighbours. Damp … 4 Sep 2024 No Maladministration Portsmouth City Council (202307865) Case 202307865 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns about the block refurbishment project, and associated communications; concerns … 3 Sep 2024 Maladministration Waverley Borough Council (202334911) Case 202334911 · Old Property Condition migrated-2025 The complaint is about the landlord's: Handling of the installation of a wet room. Knowledge and information management. 31 Aug 2024 Maladministration Dacorum Borough Council (202329054) Case 202329054 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. … 31 Aug 2024 Maladministration Islington Council (202310224) Case 202310224 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues in the property; complaints handling. 30 Aug 2024 Maladministration Birmingham City Council (202221487) Case 202221487 · Old Complaints Handling categories The complaint is about: The landlord’s response to disruption caused the resident, including loss of broadband and telephone services, during … 30 Aug 2024 Partial Maladministration Bristol City Council (202336708) Case 202336708 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about temporary accommodation and rehousing options offered to her, … 30 Aug 2024 Partial Maladministration Dover District Council (202306500) Case 202306500 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident's concerns about threats of eviction. The landlord’s response and handling … 30 Aug 2024 Maladministration Havering Council (202306892) Case 202306892 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and the … 30 Aug 2024 Maladministration Islington Council (202338896) Case 202338896 · Information and data management The complaint is about the landlord’s handling of: Leaks into the property. Damp and mould. The Ombudsman has also considered … 30 Aug 2024 Maladministration Lambeth Council (202302647) Case 202302647 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about an outstanding roof repair. 30 Aug 2024 Partial Maladministration Lambeth Council (202303637) Case 202303637 · Financial The complaint is about the landlord’s response to: Reports of damp and mould in the hallway, bedroom and bathroom. Reports … 30 Aug 2024 Maladministration Lambeth Council (202310961) Case 202310961 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the payment of communal electricity in the building. … 30 Aug 2024 Maladministration Leeds City Council (202338852) Case 202338852 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of his reports of antisocial behaviour (ASB) and racial harassment from his … 30 Aug 2024 No Maladministration Leicester City Council (202215809) Case 202215809 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange and the associated issues regarding the condition on … 30 Aug 2024 Maladministration Lewisham Council (202233750) Case 202233750 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of repairs to the … 30 Aug 2024 Maladministration Lewisham Council (202309875) Case 202309875 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of responsive … 30 Aug 2024 Maladministration Lewisham Council (202313145) Case 202313145 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about his neighbour’s CCTV camera. The Ombudsman has also … 30 Aug 2024 Partial Maladministration Lewisham Council (202328076) Case 202328076 · Managing Relations The complaint is about the landlord’s handling of a leak. The Ombudsman will also be considering the landlord’s complaint handling. 30 Aug 2024 Outside Jurisdiction Norwich City Council (202232323) Case 202232323 · Financial REPORT COMPLAINT 202232323 Norwich City Council 30 August 2024 Our approach What we can and cannot consider is called the … 30 Aug 2024 Maladministration Somerset Council (202305160) Case 202305160 · Managing Relations The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling … 30 Aug 2024 Maladministration Thanet District Council (202226191) Case 202226191 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an electric vehicle charging point (EVCP), including his …