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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
23 Dec 2021 Maladministration Bournville Village Trust (202014113) Case 202014113 · Financial The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend. 23 Dec 2021 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202004948) Case 202004948 · Estate Management This complaint is about the landlord’s handling of: the reports of damp to the resident’s bedroom; the maintenance of the … 23 Dec 2021 No Maladministration ForHousing Limited (202006953) Case 202006953 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of ASB (noise) from a neighbour. 23 Dec 2021 Partial Maladministration GreenSquareAccord Limited (202011790) Case 202011790 · Managing Relations The resident complains about: The landlord’s handling of the resident’s concerns about the installation of a thinner smaller windowpane (glass). … 23 Dec 2021 No Maladministration Guinness Housing Association Limited (202102517) Case 202102517 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer. 23 Dec 2021 No Maladministration Harlow District Council (202100139) Case 202100139 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block … 23 Dec 2021 Partial Maladministration Homes Plus Limited (202004002) Case 202004002 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repairs to the front door, damp and mould … 23 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202011329) Case 202011329 · Old Property Condition migrated-2025 The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling … 23 Dec 2021 Maladministration Midland Heart Limited (202015754) Case 202015754 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020. 23 Dec 2021 Reasonable Redress Notting Hill Genesis (202010653) Case 202010653 · Managing Relations The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. … 23 Dec 2021 No Maladministration Orbit Housing Association Limited (202103457) Case 202103457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB). 23 Dec 2021 Maladministration Peabody Trust (202016983) Case 202016983 · Managing Relations The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted … 23 Dec 2021 No Maladministration Places for People Homes Limited (201915088) Case 201915088 · ASB/Abuse/Nuisance The landlord’s decision to restrict contact with the resident. 23 Dec 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202011133) Case 202011133 · Managing Relations This complaint is about: 22 Dec 2021 Reasonable Redress B3 Living Limited (202012594) Case 202012594 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property. 22 Dec 2021 Partial Maladministration Camden Council (202006556) Case 202006556 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The … 22 Dec 2021 Outside Jurisdiction GreenSquareAccord Limited (202012331) Case 202012331 · Financial The complaint concerns the following issues: 22 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202107922) Case 202107922 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s … 22 Dec 2021 Maladministration Metropolitan Housing Trust Limited (202015534) Case 202015534 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application. 22 Dec 2021 Maladministration Optivo (202100001) Case 202100001 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to sell her share in the property. 22 Dec 2021 Reasonable Redress Orbit Group Limited (202008586) Case 202008586 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst … 22 Dec 2021 Reasonable Redress Orbit Group Limited (202014537) Case 202014537 · Managing Relations The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas … 22 Dec 2021 Reasonable Redress Paradigm Housing Group Limited (202015699) Case 202015699 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak. 22 Dec 2021 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202101157) Case 202101157 · Moving/Buying/Selling Home This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the … 22 Dec 2021 Maladministration Poplar Housing And Regeneration Community Association Limited (202100940) Case 202100940 · Managing Relations The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay … 22 Dec 2021 Maladministration Watford Community Housing Trust (201914487) Case 201914487 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 22 Dec 2021 Partial Maladministration Wokingham Borough Council (202102033) Case 202102033 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Dec 2021 Partial Maladministration Anchor Hanover Group (202004337) Case 202004337 · Managing Relations The landlord’s response to the resident’s reports about the quality of works carried out to the bathroom and heating including … 21 Dec 2021 No Maladministration Anchor Hanover Group (202107252) Case 202107252 · Occupancy Rights The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount … 21 Dec 2021 No Maladministration Believe Housing Limited (202102816) Case 202102816 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. … 21 Dec 2021 Outside Jurisdiction Dudley Metropolitan Borough Council (202102362) Case 202102362 · Moving/Buying/Selling Home The complaint is about the local authority’s decision not to grant the resident the right to buy. 21 Dec 2021 No Maladministration London & Quadrant Housing Trust (202104345) Case 202104345 · Estate Management The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of … 21 Dec 2021 Reasonable Redress Newlon Housing Trust (202011349) Case 202011349 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work. 21 Dec 2021 Maladministration North Tyneside Council (202009313) Case 202009313 · Health and Safety (inc. building safety) The complaint is about the resident’s Gas Safety inspection on 2 April 2020. 21 Dec 2021 Maladministration Notting Hill Genesis (202013052) Case 202013052 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a broken door. 21 Dec 2021 Partial Maladministration Ocean Housing Limited (202017440) Case 202017440 · Managing Relations The complaint is about: The landlord’s handling of repairs to the rear bathroom extension. The associated handling of the complaint. 21 Dec 2021 No Maladministration Onward Homes Limited (202001989) Case 202001989 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January … 21 Dec 2021 Reasonable Redress Onward Homes Limited (202017410) Case 202017410 · Managing Relations The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated … 21 Dec 2021 No Maladministration Portsmouth City Council (202008105) Case 202008105 · Financial The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within … 21 Dec 2021 Partial Maladministration Southern Housing Group Limited (202101220) Case 202101220 · Managing Relations REPORT COMPLAINT 202101220 Southern Housing Group Limited 13 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Dec 2021 Partial Maladministration Victory Housing Trust (202104194) Case 202104194 · Financial This complaint is about. The landlord’s handling of repairs to the heating and hot water system. The landlord’s response to … 20 Dec 2021 Partial Maladministration Aster Communities (202010765) Case 202010765 · Managing Relations The resident has complained about: How the landlord has handled her reports of defects at her property. The landlord’s ongoing … 20 Dec 2021 Partial Maladministration Brentwood Borough Council (202016001) Case 202016001 · Managing Relations REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Dec 2021 Reasonable Redress Bristol City Council (202101013) Case 202101013 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that … 20 Dec 2021 No Maladministration Clarion Housing Association Limited (202015582) Case 202015582 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request … 20 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202015995) Case 202015995 · ASB/Abuse/Nuisance The complaint is about: T he landlord‘s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s response to … 20 Dec 2021 Mediation Network Homes Limited (202116992) Case 202116992 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered in relation to its handling of repairs. 20 Dec 2021 Maladministration One Housing Group Limited (202100246) Case 202100246 · Estate Management The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door. 20 Dec 2021 Partial Maladministration Peabody Trust (202100509) Case 202100509 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s noise nuisance reports; the resident’s request for it to install … 20 Dec 2021 Partial Maladministration Sanctuary Housing Association (202014810) Case 202014810 · Financial The complaint is regarding: The landlord’s response to the resident’s reports of repairs needed in her property. The condition of …