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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
11 Jan 2022 No Maladministration Stafford & Rural Homes (201903660) Case 201903660 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about a letter sent to him by the landlord’s … 10 Jan 2022 Partial Maladministration Dudley Metropolitan Borough Council (202008452) Case 202008452 · Financial This complaint is about: 10 Jan 2022 No Maladministration Housing 21 (202005322) Case 202005322 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 10 Jan 2022 Outside Jurisdiction Lambeth Council (202008325) Case 202008325 · Financial The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges … 10 Jan 2022 No Maladministration Moat Homes Limited (202116728) Case 202116728 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the bedroom wall at the property. 10 Jan 2022 Partial Maladministration One Vision Housing Limited (202014686) Case 202014686 · ASB/Abuse/Nuisance The complaint is about: the behaviour and actions of the landlord’s staff in investigating the resident’s previous antisocial behaviour (ASB) … 8 Jan 2022 Partial Maladministration Lambeth Council (202100331) Case 202100331 · Managing Relations REPORT COMPLAINT 202100331 Lambeth Council 8 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 8 Jan 2022 No Maladministration Metropolitan Thames Valley Housing (202015271) Case 202015271 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident’s reports of antisocial behaviour (ASB). 8 Jan 2022 No Maladministration Shepherds Bush Housing Association Limited (202015921) Case 202015921 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below. 8 Jan 2022 Maladministration Wandle Housing Association Limited (201911000) Case 201911000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from his neighbour. The associated … 7 Jan 2022 Reasonable Redress Basildon Borough Council (202108992) Case 202108992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property. 7 Jan 2022 Maladministration Catalyst Housing Limited (202003824) Case 202003824 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces. 7 Jan 2022 Outside Jurisdiction Lewes District Council (202107034) Case 202107034 · Financial The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property … 7 Jan 2022 No Maladministration LiveWest Homes Limited (202102292) Case 202102292 · Financial The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of … 7 Jan 2022 Reasonable Redress Peabody Trust (202105170) Case 202105170 · Estate Management REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Jan 2022 No Maladministration Hightown Housing Association Limited (202102411) Case 202102411 · Managing Relations The leaseholder complains about the landlord’s response to his concerns about a staff member. 5 Jan 2022 No Maladministration Anchor Hanover Group (201910311) Case 201910311 · Old Property Condition migrated-2025 The resident complains about the summer temperature settings of the district heating system. 5 Jan 2022 No Maladministration Clarion Housing Association Limited (201915413) Case 201915413 · Financial The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of … 5 Jan 2022 No Maladministration Peabody Trust 2018 (202005448) Case 202005448 · Estate Management The landlord’s handling of the resident’s request to re-site the communal bin storage. 5 Jan 2022 No Maladministration Rochdale Boroughwide Housing Limited (202113620) Case 202113620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB). 4 Jan 2022 Outside Jurisdiction Doncaster Metropolitan Borough Council (202010560) Case 202010560 · Old Property Condition migrated-2025 The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. … 4 Jan 2022 Maladministration Hammersmith and Fulham Council (202010278) Case 202010278 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a flood at the resident’s property. 4 Jan 2022 No Maladministration Leeds City Council (202006116) Case 202006116 · ASB/Abuse/Nuisance The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 … 4 Jan 2022 Maladministration Leicester City Council (202010537) Case 202010537 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living … 4 Jan 2022 No Maladministration LiveWest Homes Limited (202113187) Case 202113187 · Managing Relations The complaint is about the landlord’s handling of a meeting with the resident. 4 Jan 2022 No Maladministration NSAH (Alliance Homes) Limited (202109051) Case 202109051 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence. 4 Jan 2022 No Maladministration One Manchester Limited (202009638) Case 202009638 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application. 4 Jan 2022 Reasonable Redress Settle Group (202106292) Case 202106292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas … 4 Jan 2022 No Maladministration St Albans City and District Council (202103381) Case 202103381 · Occupancy Rights The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property. 4 Jan 2022 No Maladministration Torus62 Limited (202105338) Case 202105338 · Estate Management The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. … 4 Jan 2022 Maladministration Westminster City Council (202106768) Case 202106768 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property. 31 Dec 2021 Maladministration Network Homes Limited (202013273) Case 202013273 · Managing Relations The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s … 30 Dec 2021 No Maladministration Birmingham City Council (202105757) Case 202105757 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident. 30 Dec 2021 Outside Jurisdiction Canterbury City Council (202102194) Case 202102194 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property. 30 Dec 2021 Maladministration Great Places Housing Association (202010282) Case 202010282 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s storage heaters, immersion heater, and electricity meter. The … 30 Dec 2021 Outside Jurisdiction Leeds City Council (202109840) Case 202109840 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue … 30 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202008449) Case 202008449 · Managing Relations The complaint concerns: How the landlord handled repairs at the property prior to January 2020. How the landlord handled repairs … 30 Dec 2021 No Maladministration The Guinness Partnership Limited (202104966) Case 202104966 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 29 Dec 2021 No Maladministration Hammersmith and Fulham Council (202108074) Case 202108074 · Health and Safety (inc. building safety) The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of … 29 Dec 2021 Partial Maladministration Hounslow Council (202106793) Case 202106793 · Estate Management The complaint concerns: The landlord’s decision to remove plants from the resident’s balcony. The formal complaint into the matter. 29 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202002239) Case 202002239 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 Dec 2021 Partial Maladministration North Kesteven District Council (202102564) Case 202102564 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to grant permission for adaptations at the property, specifically, an extension. The … 29 Dec 2021 Maladministration Southwark Council (202109904) Case 202109904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property. 29 Dec 2021 Partial Maladministration Thames Valley Housing Association Limited (202016194) Case 202016194 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of no heating or hot water in February 2021. … 28 Dec 2021 Maladministration Haringey Council (202101167) Case 202101167 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 28 Dec 2021 No Maladministration North West Leicestershire District Council (202006039) Case 202006039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property. 28 Dec 2021 No Maladministration Paragon Asra Housing Limited (202107012) Case 202107012 · Financial This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its … 24 Dec 2021 Reasonable Redress Aster Group Limited (201912210) Case 201912210 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered. 24 Dec 2021 Partial Maladministration London Borough of Redbridge (202109202) Case 202109202 · Managing Relations The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the … 24 Dec 2021 Partial Maladministration Peabody Trust (202009261) Case 202009261 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the …