Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
20 Dec 2021 No Maladministration Southwark Council (202014353) Case 202014353 · Estate Management The complaint is regarding the landlord’s decision to remove a fence erected by the resident. 20 Dec 2021 Partial Maladministration Thames Valley Housing Association Limited (202101922) Case 202101922 · Managing Relations The complaint is about – The landlord’s response to the resident’s reports of repair works regarding damp and mould to … 20 Dec 2021 No Maladministration The Riverside Group Limited (202013454) Case 202013454 · Financial REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2021 No Maladministration Thurrock Council (202101890) Case 202101890 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to … 20 Dec 2021 No Maladministration Tower Hamlets Homes (202109524) Case 202109524 · Old Property Condition migrated-2025 REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Dec 2021 Maladministration Birmingham City Council (202013786) Case 202013786 · Local Authority / ALMO or TMO The resident has complained about the landlord’s handling of repairs to her property. 17 Dec 2021 Partial Maladministration Birmingham City Council (202100448) Case 202100448 · Managing Relations The resident complains about the fence replacement the landlord carried out at his property, and its response to his subsequent … 17 Dec 2021 Partial Maladministration Clarion Housing Association Limited (201910195) Case 201910195 · Managing Relations The resident complained about the landlord’s handling of: repairs to her roof. repairs to address damp and mould. repairs to … 17 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202002136) Case 202002136 · Financial The resident, via his representative, complains about the landlord’s handling of: Matters relating to an asbestos incident in January 2018. … 17 Dec 2021 Outside Jurisdiction Cottsway Housing Association Limited (202119656) Case 202119656 · Old Property Condition migrated-2025 The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request … 17 Dec 2021 Maladministration Hexagon Housing Association Limited (202101844) Case 202101844 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above. 17 Dec 2021 No Maladministration Leeds City Council (202101774) Case 202101774 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports … 17 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202010785) Case 202010785 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, … 17 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202015026) Case 202015026 · Health and Safety (inc. building safety) REPORT COMPLAINT 202015026 London & Quadrant Housing Trust 17 December 2021 Our approach The Housing Ombudsman’s approach to investigating and … 17 Dec 2021 Maladministration Notting Hill Genesis (202101988) Case 202101988 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance, and her … 17 Dec 2021 Partial Maladministration Optivo (202105830) Case 202105830 · Financial The complaint is about: The landlord’s decision to charge rent to the resident for her new property after this was … 17 Dec 2021 Partial Maladministration Regenda Limited (202005985) Case 202005985 · ASB/Abuse/Nuisance The complaint is about: the landlord's handling of the resident's reports of debris in the garden. the landlord's handling of … 17 Dec 2021 No Maladministration Royal Borough of Kensington and Chelsea (202015321) Case 202015321 · Local Authority / ALMO or TMO The complaint refers to the landlord’s handling of: The resident’s concerns about the communal lifts within his building breaking down. … 17 Dec 2021 No Maladministration Wandsworth Council (202110776) Case 202110776 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling … 17 Dec 2021 No Maladministration Westminster City Council (202109778) Case 202109778 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen. 16 Dec 2021 Maladministration Calico Homes Limited (202009798) Case 202009798 · Financial The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation … 16 Dec 2021 Maladministration Camden Council (202016028) Case 202016028 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of planned works. The cost of the planned works. 16 Dec 2021 Maladministration Clarion Housing Association Limited (202107827) Case 202107827 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed … 16 Dec 2021 Reasonable Redress Dudley Metropolitan Borough Council (202015427) Case 202015427 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 16 Dec 2021 Partial Maladministration Great Places Housing Association (202001773) Case 202001773 · Financial The complaint is about the landlord’s: Handling of a leak. Response to the resident’s concerns about defects to the boiler. … 16 Dec 2021 Partial Maladministration London Borough of Hillingdon (202012171) Case 202012171 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 16 Dec 2021 Maladministration Network Homes Limited (202010498) Case 202010498 · Estate Management The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property … 16 Dec 2021 No Maladministration Peabody Trust (202102170) Case 202102170 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof … 16 Dec 2021 No Maladministration Red Kite Community Housing Limited (202001036) Case 202001036 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: 16 Dec 2021 No Maladministration The Riverside Group Limited (202109560) Case 202109560 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding. 15 Dec 2021 No Maladministration Clarion Housing Association Limited (202015148) Case 202015148 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his … 15 Dec 2021 Maladministration Hyde Housing Association Limited (202103219) Case 202103219 · Managing Relations The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. … 15 Dec 2021 No Maladministration London Borough of Hillingdon (202109303) Case 202109303 · Estate Management The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation. 15 Dec 2021 Maladministration London & Quadrant Housing Trust (201911304) Case 201911304 · Estate Management The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had … 15 Dec 2021 Partial Maladministration Mid Devon District Council (202013248) Case 202013248 · Local Authority / ALMO or TMO The resident’s complaint is about: The conduct, behaviour and comments by landlord staff made to her when visiting her property, … 15 Dec 2021 Reasonable Redress Midland Heart Limited (202017042) Case 202017042 · Information and data management The resident complains about: the landlords handling of data protection, the quality of the call transcripts and the advice provided … 15 Dec 2021 Partial Maladministration Sovereign Housing Association Limited (202007083) Case 202007083 · Managing Relations The complaint concerns: How the landlord handled repairs to the resident’s property following his reports of damp and mould. How … 14 Dec 2021 Maladministration Hammersmith and Fulham Council (202105218) Case 202105218 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling. 14 Dec 2021 No Maladministration Harlow District Council (202012770) Case 202012770 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority … 14 Dec 2021 No Maladministration Notting Hill Genesis (202100607) Case 202100607 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request to provide form EWS1 for the building which she … 14 Dec 2021 Partial Maladministration Sanctuary Housing Association (202102360) Case 202102360 · Estate Management This complaint is about: 14 Dec 2021 Maladministration Southern Housing Group Limited (202015874) Case 202015874 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use … 14 Dec 2021 Maladministration Tendring District Council (202101347) Case 202101347 · Managing Relations The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s … 14 Dec 2021 Outside Jurisdiction Torus62 Limited (202100229) Case 202100229 · Moving/Buying/Selling Home The resident’s complaint is about: The valuation of the property carried out during the staircasing process. The landlord’s handling of … 13 Dec 2021 Partial Maladministration Chelmer Housing Partnership Limited (202102484) Case 202102484 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s … 13 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202004945) Case 202004945 · Financial The complaint concerns the landlord’s response to the resident’s: reports of an electrical fault. complaint about the conduct of an … 13 Dec 2021 Outside Jurisdiction Ealing Council (202118784) Case 202118784 · Moving/Buying/Selling Home The complaint concerns the Council’s decision about a management transfer request made in 2006. 13 Dec 2021 Outside Jurisdiction Gentoo Sunderland Ltd (202108681) Case 202108681 · Financial REPORT COMPLAINT 202108681 Gentoo Sunderland Ltd 13 December 2021 Our approach What we can and cannot consider is called the … 13 Dec 2021 Maladministration Hammersmith and Fulham Council (202017220) Case 202017220 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom. 13 Dec 2021 Outside Jurisdiction London Borough of Redbridge (202115867) Case 202115867 · ASB/Abuse/Nuisance The complaint concerns the resident’s reports of antisocial behaviour.