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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
20 Jan 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202004670) Case 202004670 · Information and data management This complaint is about the landlord’s Response to the resident’s concerns about the condition of the property when let to … 20 Jan 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202002157) Case 202002157 · Financial This complaint is about the landlord’s decision to apply for an Alternative Payment Agreement (APA) and its response to the … 20 Jan 2022 Partial Maladministration Wandsworth Council (202004657) Case 202004657 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including to address damp … 19 Jan 2022 Partial Maladministration Arhag Housing Association Limited (202100545) Case 202100545 · Moving/Buying/Selling Home The complaint is about: The landlord’s offer of compensation in respect of the handling of the initial Right to Acquire … 19 Jan 2022 No Maladministration Aster Communities (202005481) Case 202005481 · Managing Relations The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help … 19 Jan 2022 Outside Jurisdiction Citizen Housing (202016120) Case 202016120 · Financial The complaint is about the level of the service charge and the explanation provided by the landlord for its increases. 19 Jan 2022 Maladministration London & Quadrant Housing Trust (202103687) Case 202103687 · Managing Relations The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of … 19 Jan 2022 Partial Maladministration Notting Hill Genesis (202011274) Case 202011274 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of harassment by his neighbour. The landlord’s handling of the associated … 19 Jan 2022 No Maladministration Paragon Asra Housing Limited (202110692) Case 202110692 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 19 Jan 2022 Maladministration Thames Valley Housing Association Limited (202111793) Case 202111793 · Moving/Buying/Selling Home The complaint refers to the resident’s concern about the length of time it took the landlord to update its records … 19 Jan 2022 No Maladministration The Industrial Dwellings Society (1885) Limited (202009176) Case 202009176 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 18 Jan 2022 No Maladministration Anchor Hanover Group (202107997) Case 202107997 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s boiler and shower room. 18 Jan 2022 No Maladministration Bolsover District Council (202001223) Case 202001223 · Health and Safety (inc. building safety) The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen … 18 Jan 2022 Maladministration Orbit Group Limited (202005473) Case 202005473 · Managing Relations This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in … 18 Jan 2022 Maladministration Sanctuary Housing Association (202103334) Case 202103334 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of multiple repair issues at her property, including: a … 18 Jan 2022 Partial Maladministration Wandsworth Council (202110642) Case 202110642 · Financial The complaint is about the landlord’s response to the resident’s concerns about: 17 Jan 2022 Maladministration Barking and Dagenham Council (201900890) Case 201900890 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman … 17 Jan 2022 Maladministration Bernicia Group (202115529) Case 202115529 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair of the resident’s heating and hot water system, and the … 17 Jan 2022 No Maladministration Charnwood Borough Council (202014424) Case 202014424 · Financial The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was … 17 Jan 2022 Partial Maladministration GreenSquareAccord Limited (202010493) Case 202010493 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of no hot water and heating and repairs to … 17 Jan 2022 No Maladministration Incommunities Limited (202111130) Case 202111130 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently … 17 Jan 2022 No Maladministration Network Homes Limited (202116494) Case 202116494 · Estate Management The complaint is about the landlord’s decision to decline the resident’s request for a parking bay . 17 Jan 2022 No Maladministration One Manchester Limited (202101321) Case 202101321 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour. 17 Jan 2022 No Maladministration Red Kite Community Housing Limited (202109781) Case 202109781 · ASB/Abuse/Nuisance The complaint is about the landlord issuing the resident with a final antisocial behaviour warning. 15 Jan 2022 No Maladministration Beyond Housing Limited (202114018) Case 202114018 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to … 15 Jan 2022 No Maladministration Home Group Limited (202104435) Case 202104435 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties. 15 Jan 2022 No Maladministration Magenta Living (202110935) Case 202110935 · Financial The complaint is about: The landlord’s handling repairs to the resident’s front door and the communal front door, and the … 14 Jan 2022 Reasonable Redress Birmingham City Council (202104416) Case 202104416 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property … 14 Jan 2022 Outside Jurisdiction Birmingham City Council (202106816) Case 202106816 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased … 14 Jan 2022 No Maladministration Clarion Housing Association Limited (202101179) Case 202101179 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage … 14 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202015484) Case 202015484 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system. 14 Jan 2022 No Maladministration Sanctuary Housing Association (202004745) Case 202004745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January … 14 Jan 2022 No Maladministration Settle Group (202105247) Case 202105247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a … 14 Jan 2022 Maladministration Shepherds Bush Housing Association Limited (202107108) Case 202107108 · Managing Relations The complaint refers to the landlord’s handling of: The resident’s reports of a blocked drain and his request for compensation. … 14 Jan 2022 No Maladministration Southway Housing Trust (Manchester) Limited (202016044) Case 202016044 · Old Property Condition migrated-2025 The landlord’s handling of the resident’s disrepair reports relating to the bathroom. 14 Jan 2022 No Maladministration Wandsworth Council (202015540) Case 202015540 · Financial The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water … 13 Jan 2022 Partial Maladministration Brent Council (202003321) Case 202003321 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and the subsequent … 13 Jan 2022 Outside Jurisdiction Clarion Housing Association Limited (202119314) Case 202119314 · Financial The complaint concerns the landlords handling of the resident’s request for a refund of service charges. 13 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202106440) Case 202106440 · Managing Relations The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property … 13 Jan 2022 No Maladministration London & Quadrant Housing Trust (202109177) Case 202109177 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling. 13 Jan 2022 Partial Maladministration Southwark Council (202111233) Case 202111233 · Financial The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling … 12 Jan 2022 Maladministration Clarion Housing Association Limited (202016776) Case 202016776 · Old Property Condition migrated-2025 The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage. 12 Jan 2022 Mediation Clarion Housing Association Limited (202119040) Case 202119040 · Estate Management The complaint is about the landlord’s response to a squirrel infestation. 12 Jan 2022 Partial Maladministration Lambeth Council (202101978) Case 202101978 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould issues. The landlord’s failure to … 12 Jan 2022 Maladministration Orbit Group Limited (202004678) Case 202004678 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling. 12 Jan 2022 No Maladministration The Riverside Group Limited (202111572) Case 202111572 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 11 Jan 2022 Partial Maladministration Network Homes Limited (202102613) Case 202102613 · Financial The complaint is about the landlord’s response to the resident’s concerns about his service charge, including his requests for an … 11 Jan 2022 Reasonable Redress Newlon Housing Trust (202113136) Case 202113136 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows. 11 Jan 2022 Partial Maladministration Optivo (202106387) Case 202106387 · ASB/Abuse/Nuisance REPORT COMPLAINT 202106387 Optivo 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to … 11 Jan 2022 No Maladministration Places for People Group Limited (201910641) Case 201910641 · Managing Relations REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and …