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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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20 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206761) Case 202206761 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. 19 Jul 2023 Maladministration Peabody Trust (202113483) Case 202113483 · Financial The complaint is about the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; … 18 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202205274) Case 202205274 · Managing Relations REPORT COMPLAINT 202205274 London & Quadrant Housing Trust 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and … 14 Jul 2023 No Maladministration Peabody Trust (202100517) Case 202100517 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report … 12 Jul 2023 Reasonable Redress Peabody Trust (202214584) Case 202214584 · Managing Relations The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom … 11 Jul 2023 Maladministration Peabody Trust (202203833) Case 202203833 · Information and data management The complaint is about the landlord’s: response to a request for boiler repairs, and; failure to provide the resident with … 10 Jul 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203480) Case 202203480 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of a leak in the property and the subsequent … 6 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202209142) Case 202209142 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about ownership of her allocated parking bay. 6 Jul 2023 Maladministration Peabody Trust (202127601) Case 202127601 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property. 4 Jul 2023 Outside Jurisdiction Newlon Housing Trust (202126082) Case 202126082 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten … 30 Jun 2023 Reasonable Redress Newlon Housing Trust (202117358) Case 202117358 · Estate Management The complaint is about the landlord’s handling of the residents’ reports about personal items being left in communal areas of … 30 Jun 2023 Severe Maladministration Peabody Trust (202116900) Case 202116900 · Managing Relations The complaint is about the landlord’s decision not to investigate its handling of the resident’s repairs earlier than 2021, and … 30 Jun 2023 Maladministration Peabody Trust (202201042) Case 202201042 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of repairs to the property following flooding. The resident’s … 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202011424) Case 202011424 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the balcony. Pests and dampness affecting the carpets. 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212817) Case 202212817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. … 29 Jun 2023 Maladministration Peabody Trust (202115548) Case 202115548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The … 29 Jun 2023 Maladministration Peabody Trust (202127669) Case 202127669 · Financial The complaint is about the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint … 29 Jun 2023 Maladministration Peabody Trust (202201791) Case 202201791 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 29 Jun 2023 Severe Maladministration Southway Housing Trust (Manchester) Limited (202104948) Case 202104948 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered … 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202111018) Case 202111018 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise . Complaints handling. 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202123168) Case 202123168 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and downstairs toilet. The associated complaint. 28 Jun 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202200127) Case 202200127 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of … 28 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201490) Case 202201490 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to transfer. Complaints handling. 28 Jun 2023 Maladministration Peabody Trust (202201395) Case 202201395 · Managing Relations The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint. 28 Jun 2023 Partial Maladministration Peabody Trust (202204607) Case 202204607 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 27 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119970) Case 202119970 · Managing Relations The complaint is about the landlord’s: Handling of reports that the resident had been injured due to the condition of … 27 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207961) Case 202207961 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the delay in providing the resident with a … 27 Jun 2023 Maladministration Peabody Trust (202007657) Case 202007657 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service … 27 Jun 2023 Partial Maladministration Peabody Trust (202011460) Case 202011460 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns and requests for information regarding fire safety in the … 26 Jun 2023 Maladministration Joseph Rowntree Housing Trust (202213814) Case 202213814 · Financial The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property. 23 Jun 2023 Maladministration Peabody Trust (202106338) Case 202106338 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to … 21 Jun 2023 Partial Maladministration The Extracare Charitable Trust (202210871) Case 202210871 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about communal landscaping. In particular: The size of the … 20 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202112228) Case 202112228 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for replacement windows and front door with a letterbox. … 20 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202204023) Case 202204023 · Managing Relations The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property … 20 Jun 2023 No Maladministration Peabody Trust (202202191) Case 202202191 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident. 19 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120968) Case 202120968 · Managing Relations The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint. 19 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202122722) Case 202122722 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns about information it shared with a third party. Response … 19 Jun 2023 Partial Maladministration Peabody Trust (201900088) Case 201900088 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the ball cage. The landlord’s … 16 Jun 2023 No Maladministration Peabody Trust (202104206) Case 202104206 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a … 15 Jun 2023 Partial Maladministration Bromsgrove District Housing Trust Limited (202122741) Case 202122741 · Financial The complaint is about: 15 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (201915363) Case 201915363 · Financial The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint. 14 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202114933) Case 202114933 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). Counter allegation of noise nuisance … 14 Jun 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202203890) Case 202203890 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of recurring leaks at her previous home. Move to … 13 Jun 2023 Partial Maladministration Newlon Housing Trust (202210777) Case 202210777 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould Response to the resident’s reports … 8 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202115995) Case 202115995 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction with the major works (external paintwork). Decision to offset … 8 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121929) Case 202121929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a … 8 Jun 2023 Partial Maladministration Peabody Trust (202125077) Case 202125077 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be … 5 Jun 2023 Maladministration Peabody Trust (202015259) Case 202015259 · Estate Management REPORT COMPLAINT 202015259 Peabody Trust 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 2 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012728) Case 202012728 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s property following a leak/flood. The resident’s claim for … 31 May 2023 No Maladministration Cheshire Peaks & Plains Housing Trust (202216157) Case 202216157 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of dog fouling in the resident’s shared garden.