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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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25 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202402709) Case 202402709 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of inappropriate … 25 Jul 2025 Maladministration Habinteg Housing Association Limited (202302620) Case 202302620 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs. 25 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202342051) Case 202342051 · Managing Relations The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following … 25 Jul 2025 Maladministration Irwell Valley Housing Association Limited (202337179) Case 202337179 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of leaks and resultant damage to personal belongings. The … 25 Jul 2025 Maladministration Irwell Valley Housing Association Limited (202418074) Case 202418074 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. … 25 Jul 2025 Maladministration One Housing Group Limited (202425837) Case 202425837 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak from the bathroom ceiling. 25 Jul 2025 Maladministration Stonewater Limited (202432300) Case 202432300 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB), in particular her reports of … 25 Jul 2025 No Maladministration Torus62 Limited (202432384) Case 202432384 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint. 24 Jul 2025 Maladministration Clarion Housing Association Limited (202424212) Case 202424212 · Managing Relations The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, … 24 Jul 2025 Mediation GreenSquareAccord Limited (202442992) Case 202442992 · Planned Works The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows. 24 Jul 2025 Maladministration Karibu Community Homes Limited (202423515) Case 202423515 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about allegations of abusive noise from her home. Concerns … 24 Jul 2025 Partial Maladministration Moat Homes Limited (202347837) Case 202347837 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to the resident’s … 24 Jul 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202431391) Case 202431391 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak causing damp and mould. Her … 24 Jul 2025 Partial Maladministration Sage Homes RP Limited (202444531) Case 202444531 · For profit REPORT COMPLAINT 202444531 Sage Homes RP Limited 24 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jul 2025 Maladministration The Guinness Partnership Limited (202331014) Case 202331014 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has … 24 Jul 2025 Partial Maladministration Thirteen Housing Group Limited (202426134) Case 202426134 · Managing Relations This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. … 24 Jul 2025 Reasonable Redress Yorkshire Housing Limited (202333578) Case 202333578 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up … 23 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202427132) Case 202427132 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door. 23 Jul 2025 Partial Maladministration Orbit Housing Association Limited (202431727) Case 202431727 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns about a boiler issue. Response to the resident’s reports … 23 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202326468) Case 202326468 · Financial The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result … 22 Jul 2025 Partial Maladministration Homes Plus Limited (202439731) Case 202439731 · Estate Management The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling. 22 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202318346) Case 202318346 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Her rent and service charge. The sign-up process. … 22 Jul 2025 Maladministration Wandle Housing Association Limited (202451140) Case 202451140 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence, including a sloping floor. Guttering repairs. The … 22 Jul 2025 Partial Maladministration Westward Housing Group Limited (202406785) Case 202406785 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp … 22 Jul 2025 Partial Maladministration Your Housing Group Limited (202403889) Case 202403889 · Information and data management The complaint is about the landlord’s: Handling of the repairs to the kitchen. Handling of the repairs to the bathroom. … 21 Jul 2025 Maladministration Golding Homes Limited (202333825) Case 202333825 · Managing Relations The complaint is about the landlord’s handling of: Pest issues in the resident’s property. The complaint. The landlord operates a … 21 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202430074) Case 202430074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about … 21 Jul 2025 Partial Maladministration Onward Homes Limited (202419128) Case 202419128 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reported water leaks and damage caused; the associated complaint. 19 Jul 2025 Partial Maladministration Beyond Housing Limited (202437783) Case 202437783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of subsidence. Complaint handling. 18 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202342027) Case 202342027 · Managing Relations This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have … 18 Jul 2025 Outside Jurisdiction Orbit Group Limited (202303362) Case 202303362 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 18 Jul 2025 Maladministration Orbit Group Limited (202419704) Case 202419704 · Financial The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary … 18 Jul 2025 Maladministration Plus Dane Housing Limited (202425260) Case 202425260 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property. 18 Jul 2025 Maladministration The Guinness Partnership Limited (202434704) Case 202434704 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints. 17 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202308049) Case 202308049 · Managing Relations The complaint is about the landlord’s handling of: planned works in the resident’s property and the conduct of the contractor’s … 17 Jul 2025 Maladministration Hightown Housing Association Limited (202434525) Case 202434525 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. … 16 Jul 2025 Maladministration A2Dominion Housing Group Limited (202332747) Case 202332747 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports … 16 Jul 2025 Partial Maladministration Accent Housing Limited (202434480) Case 202434480 · Financial The complaint is about the landlord’s handling of: A roof leak, damp and mould, and internal repairs. The resident’s reports … 16 Jul 2025 Maladministration Curo Places Limited (202345565) Case 202345565 · Managing Relations The complaint is about the landlord’s handling of: Damp, mould and associated work at the property. Repair appointments relating to … 16 Jul 2025 Partial Maladministration Golding Homes Limited (202413086) Case 202413086 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property including asbestos, damp, and mould. Communication. The Ombudsman … 16 Jul 2025 Reasonable Redress GreenSquareAccord Limited (202413916) Case 202413916 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 16 Jul 2025 Maladministration One Housing Group Limited (202327023) Case 202327023 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage … 16 Jul 2025 Maladministration Paragon Asra Housing Limited (202332807) Case 202332807 · Old Property Condition categories The complaint is about the landlord’s handling of several repairs to the property. We have also investigated the landlord’s complaint … 16 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202441243) Case 202441243 · Managing Relations The complaint is about the landlord’s handling of the residents: Reports of leaks in the property. Associated complaint. 16 Jul 2025 Maladministration The Community Housing Group Limited (202417612) Case 202417612 · Estate Management The complaint is about the landlord’s response to: The resident’s reports that items left in the communal garden area were … 16 Jul 2025 Maladministration Thrive Homes Limited (202433023) Case 202433023 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint. 16 Jul 2025 Reasonable Redress Vivid Housing Limited (202329409) Case 202329409 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports regarding roof repairs. 15 Jul 2025 Maladministration A2Dominion Housing Group Limited (202437727) Case 202437727 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof leak at the resident’s property. 15 Jul 2025 Partial Maladministration Estuary Housing Association Limited (202331300) Case 202331300 · Managing Relations REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Jul 2025 Partial Maladministration Broadland Housing Association Limited (202223230) Case 202223230 · Financial The complaint is about the landlord’s handling of: the resident’s concerns about the accuracy of the service charges. the resident’s …