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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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4 Oct 2024 Maladministration Camden Council (202324323) Case 202324323 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 4 Oct 2024 Maladministration Thurrock Council (202401665) Case 202401665 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff misconduct. This report has also taken into … 3 Oct 2024 Maladministration Dacorum Borough Council (202309175) Case 202309175 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The … 1 Oct 2024 Maladministration Lambeth Council (202334956) Case 202334956 · Information and data management The complaint is about the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. … 1 Oct 2024 Maladministration Wandsworth Council (202309321) Case 202309321 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 30 Sep 2024 Maladministration City of Westminster Council (202229076) Case 202229076 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of no heating or hot water and request for … 30 Sep 2024 Reasonable Redress Hammersmith and Fulham Council (202337655) Case 202337655 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal … 30 Sep 2024 Maladministration Haringey London Borough Council (202218084) Case 202218084 · Managing Relations The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint … 30 Sep 2024 No Maladministration Islington Council (202331972) Case 202331972 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of repairs (including … 30 Sep 2024 No Maladministration Kirklees Council (202327383) Case 202327383 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) including harassment from his neighbour … 30 Sep 2024 Maladministration Lambeth Council (202302135) Case 202302135 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: No electricity in the kitchen since April 2022. … 30 Sep 2024 Maladministration Lambeth Council (202303160) Case 202303160 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Staff members using the estate cleaners’ room. The … 30 Sep 2024 Severe Maladministration Lambeth Council (202347814) Case 202347814 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the renewal of the windows and doors at the property. 30 Sep 2024 Maladministration Lambeth Council (202401512) Case 202401512 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 30 Sep 2024 Partial Maladministration Leeds City Council (202217879) Case 202217879 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for support from council services. responsive repairs. reports the … 30 Sep 2024 Maladministration Lewisham Council (202302915) Case 202302915 · Managing Relations The complaint is about the landlord’s handling of: Reports of cracks to the property and window repairs. A request for … 30 Sep 2024 Maladministration Lewisham Council (202304881) Case 202304881 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Boiler repair issues. Lift repair issues. The landlord’s … 30 Sep 2024 Partial Maladministration Newcastle City Council (202124710) Case 202124710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a boundary fence to be moved. Concerns about … 30 Sep 2024 Partial Maladministration Norwich City Council (202314396) Case 202314396 · Managing Relations The complaint is about: the resident’s concerns about the impact on her health of the landlord’s handling of issues. the … 30 Sep 2024 Maladministration Somerset Council (202336015) Case 202336015 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leaking roof. The Ombudsman has also considered … 30 Sep 2024 Maladministration Southwark Council (202309335) Case 202309335 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak into the property and subsequent damp … 30 Sep 2024 Maladministration Southwark Council (202338332) Case 202338332 · Managing Relations The complaint is about the landlord's handling of: Reports of leaks and the associated repairs. The complaint. 30 Sep 2024 Maladministration Tamworth Borough Council (202336512) Case 202336512 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 27 Sep 2024 Maladministration Brighton and Hove City Council (202334600) Case 202334600 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was … 27 Sep 2024 Maladministration Portsmouth City Council (202234943) Case 202234943 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests … 27 Sep 2024 Maladministration Southampton City Council (202326087) Case 202326087 · Old Complaints Handling categories The complaint is about: The landlord’s handling of pest control reports and associated works. The landlord’s handling of the resident’s … 27 Sep 2024 Maladministration Southwark Council (202125220) Case 202125220 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks. This Service has also considered the landlord’s … 27 Sep 2024 Maladministration Stroud District Council (202215859) Case 202215859 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of heating repairs. 27 Sep 2024 Maladministration Warwick District Council (202201904) Case 202201904 · Financial The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident … 26 Sep 2024 Maladministration East Devon District Council (202231306) Case 202231306 · Information and data management The complaint is about the landlord’s handling of various repairs to the property. The Ombudsman has also considered the landlord’s … 26 Sep 2024 Maladministration London Borough of Camden Council (202401963) Case 202401963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and … 26 Sep 2024 Maladministration Southwark Council (202218826) Case 202218826 · Managing Relations The complaint is about the landlord’s handling of: repairs to a waste pipe. the complaint. 25 Sep 2024 Maladministration Hammersmith and Fulham Council (202322547) Case 202322547 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s noise and antisocial behaviour (ASB) reports. 25 Sep 2024 No Maladministration Hammersmith and Fulham Council (202333680) Case 202333680 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding: The landlord’s decision to replace the windows as … 25 Sep 2024 Maladministration Harlow District Council (202336937) Case 202336937 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: Reports of damp and mould in the property. Reports of pests in … 25 Sep 2024 Partial Maladministration Lambeth Council (202311837) Case 202311837 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: Intermittent heating and hot water due to a … 25 Sep 2024 Maladministration Southwark Council (202218555) Case 202218555 · Financial The complaint is about the landlord’s: Response to the resident’s: Concerns about its maintenance of drains. Request for compensation. Communication … 25 Sep 2024 Maladministration Thurrock Council (202345817) Case 202345817 · Managing Relations The complaint is about: The landlord’s response to reports of a leak in the property and subsequent damp and mould. … 24 Sep 2024 Partial Maladministration Colchester City Council (202310994) Case 202310994 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when she moved … 24 Sep 2024 Maladministration Hammersmith and Fulham Council (202345601) Case 202345601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home and her … 24 Sep 2024 Reasonable Redress Hammersmith and Fulham Council (202346699) Case 202346699 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 24 Sep 2024 Mediation Lambeth Council (202335218) Case 202335218 · Managing Relations The complaint is about the landlord’s handling of repairs to a leaking roof and the subsequent damage. 24 Sep 2024 Maladministration Waltham Forest Council (202312872) Case 202312872 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to her property. The Ombudsman has … 24 Sep 2024 Partial Maladministration Wolverhampton City Council (202206083) Case 202206083 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: eviction from the property. concerns about asbestos, and repairs to … 23 Sep 2024 Maladministration Southend-on-Sea City Council (202309216) Case 202309216 · Estate Management The complaint is about the landlord’s handling of the resident’s request for it to: reinstate an external security gate. install … 23 Sep 2024 No Maladministration Tendring District Council (202326805) Case 202326805 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of anti-social behaviour reports. 20 Sep 2024 Maladministration Camden Council (202308263) Case 202308263 · Managing Relations The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling. 20 Sep 2024 Maladministration Chesterfield Borough Council (202307997) Case 202307997 · Managing Relations The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of … 20 Sep 2024 Partial Maladministration Harlow District Council (202307174) Case 202307174 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB). The landlord’s complaint handling … 20 Sep 2024 Maladministration Lewisham Council (202224509) Case 202224509 · Managing Relations The complaint is about the landlord’s handling of: A repair to the living room window. The associated complaint.